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Remodeling reviews in Pittsburgh

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  • I got several estimates on this job and Provider name locked. 's was in line with most (but not as expensive as some).  I was getting semi-custom cabinetry, so that is a big expense. I knew exactly what I wanted my kitchen to look like aesthetically, but I needed help planning the space and figuring out if we could easily remove a wall or not.  Provider name locked. and the contractor (Provider name locked. Wetmiller of Elite Renovations) looked everything over and figured out that we had a non-load-bearing wall that could come out pretty easily.  Everything went pretty much according to plan, on time and on budget and I have a beautiful, functional kitchen now.  Provider name locked. and his crew are awesome!!--really responsive.  Provider name locked. is a perfectionist in the best possible way--he'll work on something until it is right. 
    - SIMONE T.
    I paid $830 (check)  as a down payment for new gutters and down spouts on September 9th 2015. Today is November 9th 2015 and the job was never completed by Provider name locked. Construction.  My down payment has not been returned to me.  No work has been done.  As a matter of fact, I had to hire another contractor to complete the gutter work that Provider name locked. and his son were hired to do. 
    Here is the timeline....with all of the details
    In Provider name locked. of 2015, I contacted Provider name locked. Sr and two other contractors to replace my gutters.  I chose another contractor instead of Provider name locked. .  The first contractor showed up and took off the front gutter and was unable to complete the job due to damaged rafter tails or look outs on my roof (of course, this Provider name locked. Construction is not responsible for taking down the gutter)
     I contacted Provider name locked. Sr. in early September  to see if he was still interested in doing my gutter  job.  Provider name locked. Sr. came to my house on September 9, 2015 and  wrote a new proposal, and required 1/2 down.  In this case, $830 of $1660. I paid Provider name locked. Sr. a with a personal check of $830. I should mention here that Provider name locked. Sr. offered me a 10% discount if I paid cash when we talked on the phone prior to his visit.  I was surprised that he wouldn't honor the discount when I paid with a personal check.  Provider name locked. Sr. stated that  a check isn't the same as cash.
    In all fairness,  Provider name locked. Sr. did tell me it  would be two to three weeks before him and his son (Provider name locked. Jr.)  would be able to complete to my job.  Which I completely understood.  However, things got worse from this point.
    After three weeks passed, I became anxious to get this job done as water was leaking into my basement every time it rained.  I called Provider name locked. Sr. at least many, many times between October 1st and October 26th.  Each time, I was given different dates when the job would be done.  After each date would pass, I was given different reasons why the job wasn't being done.
    According to Provider name locked. Sr., here are some of reasons for the delays for my completing my gutter job....
    1.  They were very busy. (10/2/15)
    2.  They were working on an $30,000 kitchen remodeling job and didn't have time for my job..they were waiting for parts for the $30,000 kitchen job...I still don't understand, why they couldn't spare one day to complete my job, since they were waiting for parts for the kitchen job.
    3.  October 16, 2015.  I called Provider name locked. Sr. and he informs me that Provider name locked. Jr. injured his hand. But, Provider name locked. Sr. states that he will have the gutters delivered to my house on October 19, 2015. and complete work later in the delivery was made---nothing was done.
    So, when I called on Friday October 23....SIX weeks after I signed  proposal/contract---Provider name locked. Sr. proceeds to tell me he is "headed to the mountains" for a vacation.  A VACATION??? All this, while I have no gutter...paid 1/2 down ...$830.00.....and patiently listened to excuse after excuse why he couldn't do the job.
    I finally had enough and cancelled the job and requested a refund on October 22 2015  Provider name locked. Sr. said he would call me on October 26th 2015 to discuss the details of the refund.  He never called.  I had to call him. 
    On October 26, Provider name locked. Sr. proceeds to tell me that "he has thirty days" to return my refund..EVEN though he has had my money since SEPTEMBER 9th. ALMOST TWO FULL MONTHS after signing the contract. 
    Please note--nowhere on the proposal that Jr. Sr. gave me  on September 9th 2015 does it say anything about a 30 day waiting period for a refund of a deposit.  When asked, Provider name locked. Sr.said it was company policy.  Yet, somehow, this "policy" is nowhere to be seen on the contract. 
    I called Provider name locked. Sr. AND Provider name locked. Jr. on 11/2/15.  I informed both Provider name locked. SR and Provider name locked. JR that I need my refund by November 9th--two months after the proposal---two months having my $830 deposit.  I proceed to tell both Provider name locked. Sr. and Provider name locked. Jr. that I have no other choice but to take action by contacting Angie's list, the BBB and the local magistrate to get my deposit back.
    Provider name locked. Jr. apologized for his dad--stating that his dad is just his secretary and sometimes forgets things.  Provider name locked. JR proceeds to tell me that he is a single father and understands the importance of $830.  He also states that there is normally a two to three month waiting period before he starts a job,  He states he will talk to his dad.  Provider name locked. Jr. ends the conversation stating "you will definitely get your deposit back."
     Later that day, (11/2/15) Provider name locked. SR. calls me and I could tell he was upset.  Provider name locked. SR. proceeds to tell me that I was acting "childish" for threatening to inform Angie's list, the BBB, and District Magistrate.  He states that he will return my refund next week. 
    A few days go by, and on Friday November 6th, Provider name locked. Sr. calls and tells me he will personally deliver my deposit on Monday November 9th between 7 and 8 pm. He apologized for the delay and thanked me for my patience. 
     Of course, by now you know where this is going.  Provider name locked. Sr. never shows up; I called and left messages for both Provider name locked. SR and Provider name locked. JR.  No return call as of 10pm 11/9/15.
    I can't tell you how upset my wife and I are as we are on a tight budget and really could use the money especially since I had to hire another contractor to complete the job that Provider name locked. Sr and Provider name locked. Jr. were supposed to do. 
    THINK!!! CAN YOU REALLY TRUST Provider name locked. Construction?  Will you be one of the lucky ones that actually get work completed? 
    OR, will you be like me and be out of your deposit?  $830 down payment---no work done---no materials delivered---excuse after excuse after excuse. 
    I URGE you to carefully read ALL the reviews on Angie's list for this contractor.
     I am hopeful that Angie's List will help get my deposit back but I am already in the mist of contacting the PA Attorney General and/or local  District Magistrate. I have detailed records of my conversations with both Provider name locked. SR and Provider name locked. Jr. I have the cancelled check.  The work had to be done by another contractor. 

    - Robert R.
  • Due to unforeseen financial changes we were unable to begin the project but once we are capable we will absolutely be using. Just as an FYI we met with four other contractors. None of them were close to dream with regards to professionalism
    - ROBERT D.
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