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.We are generally pleased with the telephone service Provider name locked. provides. There haven't been any major phone service outages since we began using them, only a few minor problems over the years.
Provider name locked. is offering their customers the option to upgrade their wire connections to fiber optics at no charge to the customer. All it takes is for a technician to come out to the house and install a connection box to connect the existing in-house circuit with Provider name locked. 's fiber optic lines. This will result in improved quality since it would replace wires with fiber optic cables.
I do have one complaint about Provider name locked. . This is in regards to the "Operator" key on the telephone. Many years ago, you could easily and conveniently contact the telephone company simply by pressing the "Operator" key on the keyboard. This is no longer true. There is no live person to talk to when you press the operator key. This may not seem to be an important issue in today's world of cell phones, but in our situation and I'm sure in other households across the country, it is an important service that is lacking in our current phone service. I remember when you could get many services simply by talking with the operator. Now a live operator that you can talk to doesn’t exist. For a household that has persons that are not technically knowledgeable, it would help out greatly and add peace of mind to know that you could talk with a live person.
I remember contacting Provider name locked. about this issue. They send out an email asking the customer to complete a survey concerning how they were treated and if the issue was resolved. I remember taking the survey and I said the issue was not resolved. One of the questions in the survey was worded something like "Tell us how we can improve the rating you gave us in the survey". I wrote that you should answer my question as to why there is no live person when you press the "Operator" key. Provider name locked. never responded to my question in their survey.
- Bob B.
I dislike that the programs they show you on television are not worth the money you pay for the service; not even close. I don't have any other options in my area. I am at their mercy and I think they know that, so that is why they don't give you good programs. For what you get, the price is F. I am not satisfied with them for sure.- Connie P.
Provider name locked. 's digital cable was great and worked almost always. The internet was fast and I had no problems. The phone (a land line) - I added only because it came with a bundle package. The person who had the assigned phone number before me must have had his service cancelled for lack of payment because there were so many creditors calling that number - at all hours of the day and night - that I had to turn the ringer on the phone OFF and never use it for incoming calls again.
The real problem I had with Provider name locked. came - not surprisingly - when I cancelled their services. I simply got a better deal - a WAY better deal - from FIOS. I now get the same services - PLUS an international soccer package - for $70 less each month.
When I called Provider name locked. to cancel and told them it was because of price, they offered to return my price to my original price of approximately $153 per month. That would have been great if they would have offered it BEFORE I had FIOS installed. And if they can afford to offer those services at that price, maybe they should do so instead of ripping off customers by hiking their prices constantly.
The worst was the equipment return process. There is no Provider name locked. office near me. And - again not surprisingly - they don't have their offices stay open very late in the evenings. So returning the Provider name locked. equipment in person was going to be inconvenient. Luckily, when I cancelled, the customer service rep. offered to send me a prepaid postage box for me to return the equipment. Something told me not to do it - but I did...The rep. told me to return the equipment within 30 days.
The box came quickly. I packed up my stuff. I sent it all back to Provider name locked. . I even got out my own bubble wrap and packaged everything up really safely to ensure no damage (since the box they sent did not have adequate padding - and was already somewhat crushed at the time it arrived to my house).
Within a few days, I got a bill from Provider name locked. that included charges for over $500 of equipment - despite being told that I had 30 days to return the equipment. I called Provider name locked. to complain - and after going through a multitude of levels of automated menus - was finally able to talk to a real, live person. She said that Provider name locked. automatically charged my credit card for the full fees of the last month of service and would issue me the refund after the equipment is logged in.
I immediately (within a couple of days of cancelling services) started getting phone calls from a collection agency that works for Provider name locked. to collect unreturned equipment - again even though the rep said I would have 30 days for return. They call virtually every day. They even started sending text messages. I called Provider name locked. to complain AGAIN. The rep. said that the UPS package just arrived the day before and once the equipment was unpacked and logged in, the calls would stop.
A week later, as the calls continued, I called Provider name locked. AGAIN - and was told that the modem was missing from my package (WAS ANYONE FROM Provider name locked. PLANNING TO CONTACT ME TO LET ME KNOW?). I did not think that it was possible for the modem to be missing, but agreed that I would go home and double check. But, inside, I remembered handling it and putting it in the box. I double checked (and saw that the space on top of my laundry cabinet - where the phone modem used to live was indeed empty).
The next day, I called Provider name locked. AGAIN to report that I did, in fact, return the phone modem (why would I keep such a thing?). The rep. tells me that he will write a ticket for the serial number of the equipment to be tracked. He assured me someone will contact me regarding this matter within 3 days. I told him that it's important to me to close out my account with Provider name locked. - even if it means I have to pay for the modem - because I want to end my contact with them permanently and have the collector's calls cease.
Eight days later - I received a call from the collectors - AGAIN - asking about the equipment. I asked what they know about my equipment tracing request - at which point they told me they don't work for Provider name locked. - they just attempt to collect unreturned equipment.
So, I call Provider name locked. YET AGAIN - and basically tell them "Listen - I'm never sending you a modem - because I already sent it. So if you are going to charge me for the modem - do it - and send me my money that you owe me."
And that is pretty much how we left it. They are charging me $60 for the telephone modem they claim I did not return. I figure - heck - that's less than they were ripping me off each month when you compare the price with Verizon FIOS. Thank goodness I am out of the Provider name locked. game. And by the way, my FIOS works just as good - and the phone doesn't ring off the hook from collectors.- Rachel R.