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Local Articles in Phoenix
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Truck Rental reviews in Phoenix
-- Not filled with gas
-- Severely unaligned (I noticed this immediately after I left the property)
-- Bumper not aligned and severely bent
-- Steps severely bent under passenger side door and back of truck
-- Not cleaned out in the cabin or the back (IE I dug out bottles and bags of food, melted chocolate and candy from the front cabin. The cargo area was just as unclean.)
-- A crack/ding in the windshield
Misinformation given to me at time of rental:
-- Owner said that I had to pay for roadside assistance (not true)
-- Owner said that the truck got "10 miles to the
-- Owner refused to let me leave the premises with the low tank of gas. I had to go with him to fill up the tank instead of just documenting how much was left in it. (This goes against the policy listed online that states a renter can return the truck with the same amount of fuel notated by owner when leaving premises). He paid for the gas and helped me return a rental car.
Poor service from Owner:
-- Owner did not fix ANY of the problems I pointed out to him. He said it all was "normal" wear and tear. (See attached pictures)
-- Owner did not offer or DO his job - IE clean out the truck and make it presentable prior to giving it to the client.
-- I asked for another 24-foot truck. The Owner said there were none, so I had no choice due to time constraints. I did not notice the truck was not aligned until I left the property.
Poor service from Budget corporate:
I took the truck to a storage unit nearby. During that time, Budget Corporate called my cell and did the following:
-- Told me they had trouble with this location/owner "all the time"
-- Told me the owner had not properly taken inventory of the truck, so I had to do that. Corporate asked that I verify what type of truck and item number I had.
-- Did NOT AT ALL offer to help when I told them of the truck's condition - steering misalignment and damage
-- Complained to me that the Owner was terrible. But no offer to help other than "call roadside assistance."
The car is so poorly aligned I have difficulty navigating it. EX: It took me 8 hours to make a 3.5 hour trip due to the truck's poor quality. AND NO HELP WAS OFFERED REGARDLESS OF WHAT I HAVE SAID.
When I dropped the
I will NOT be doing business with Budget again. Although I have done so for about 20 years with moves across the country.
When I called to set up the woman said that the fee would be $120. THE COUPON SAYS NO with them and was charged an extra $60. trip charge! He talked to a man on the phone who would not back down. When he came home I called. The man yelled at me and said that they couldn't refund the extra $60. He finally said he would leave a note for the owner. When she called back she also yelled at me and said there would be no refund.
Dishonest business! Do Not Use!
Then, at the end of the first month, I paid my bill on time.
And I was charged a late fee, even though my check had cleared BEFORE the deadline.
Since then, I have called four times asking to have the late fee removed. Every time, the phone is transferred to a national call center as no one picks up at the New Circle Road store. They have sent messages to the manager, who is the only person who can remove the fee, but he does not do so. I am going to have to drive over there in person and get the fee removed IF the manager is there.
It's only $15, but it's so shady to charge someone a fee when it's not due. I would definitely choose someone else for storage in Lexington. The rental rate is comparable at
When we arrived at the location, the woman at the desk explained someone had rented the trailer and had not brought it back. They suggested we waited an hour or two to see if they brought it back. We explained we could not wait around, especially since they didn't know if this person was going to return it that day. They showed no sympathy or remorse and in fact, they were pretty rude about it. They tried to ignore us when we told them we had paid for a service and made plans around said service and expected them to make it right. We understood it was not their fault that this person did not return the trailer but we felt they should not have offered the reservation if they couldn't promise the product or a like product. We suggested they rent us a large truck at a discount so we could still haul our cabinets as planned but they refused. They refunded us $50 and tried to get us to leave. We again emphasized that we had planned this trip around their promised reservation and they needed to make it right. They finally called around to other UHaul's and found a location on the Southside that had the right trailer. (Which was incredibly annoying considering we had been told this location was the only one in central Indiana with it.)
On our way to the southside location, I called the corporate customer service line to complain about the poor service and run around. A girl named
We went to the other location and picked up the trailer with no problems. By now we were an hour and a half behind schedule. However, as we drove down the highway, we noticed the truck seemed to be struggling to pull the trailer, as if it was full of something heavy though it was completely empty. This was not the first time this truck has hauled and it had never struggled before. About an hour down the road, we had burned through an entire tank of gas. We knew something wasn't right so we called the location we picked the trailer from and they stated the brakes might be locked and wanted us to come back. I explained to him were were an hour down the road and I refused to
I called the hotline and spoke with someone. I told her I was about 15 minutes away from
Just as we were coming closer to their location, the trailer suddenly became easier to pull. I'm not sure if we knocked something
The rest of the trip went fine. We picked up our cabinets, the truck still didn't struggle with the weight of 11 arcade cabinets, and we dropped off the trailer the next day. However, we were several hours late due to UHaul's unorganized disaster and old trailer that needed maintenance. I will probably never rent from UHaul again and wouldn't suggest it to anyone.
Moving Truck Rentals in Phoenix
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