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Home Security System reviews in Phoenix
Real People ~ Real Reviews ~ Real Results
Overall the service is fine and reliable. I hate that when they call, their number doesn't show up as them in my caller ID so I can't call back if I miss them (and I don't know that it's them).
I had a part die once and it took them several days to get someone out to look at it order me a new one. The system beeped every few minutes for days as a result. Major fail. They replaced the part for free, but it was a couple of days of no sleep.
If I were to upgrade/get new tech, I'd probably go with another provider since tey won't offer me a long term customer deal.
- Sonia B.
See above. I don't remember what it cost for the system, but the monthly service fees are $42. I receive a significant discount by using a coupon through Angie's list. Employees are friendly and provide great service when I call in. After you receive order the equipment you have 30 days to cancel and get out of the contract if you decide it isn't for you. After that, you are locked in for whatever time you contract states which is common for most Security Companies. I have had services with ADT and I will likely return to them when this contract is up. I had great experiences with ADT. They were more expensive than this service and moving into a new house I needed to watch my expenses out of the gate. So, I chose Provider name locked. . It was rated very high by consumer reports.
- Kellie D.
Provider name locked. – THE GROUNDHOG DAY OF ALARM COMPANIES. (Thinking about choosing Provider name locked. for an alarm company? You might want to read this.)
We signed up with Provider name locked. in 2008. They put an alarm system in our house for a very reasonable up-front cost, with sensors on every window and door, motion detectors, and a smoke alarm. Our bill was $45 a month and we had it set up on an automatic payment plan through my American Express card. For six years we were generally happy with the service. The technicians and customer service agents were pleasant and knowledgeable when we had occasion to deal with them on the phone. I could easily be sitting here writing a great review and giving them straight “A”s but instead they’re getting “F”s. Because Provider name locked. decided to jerk me around.
By March of 2014 we were no longer living in the home, although we still owned it. There was nothing of value in the house and since we didn’t live there I figured we didn’t really need an alarm system anymore. So I called Provider name locked. to cancel the account, which I could do at that point, because after six years we were way beyond the original 3-year contract. Well, it turns out you can’t just call to cancel your account, even when you give them all your personal information, phone password, etc. You have to send the request in writing. So, per the instructions of customer care agent (name withheld) I sent them an email requesting cancellation. I figured that was that, thanks for safeguarding our home, maybe I’ll need you guys again someday. But apparently it wasn’t enough. It wasn’t enough for me to have been a good customer, one who paid his bill on time like a Swiss clock every month for six years, one who even convinced his parents to sign up for a Provider name locked. alarm system on their house. You see, the day I asked to stop being a loyal customer was the day they tried to turn me into a sucker.
It began with them continuing to bill my American Express, which of course meant calling them again to find out what was going on. I spoke with another customer care representative and also his supervisor who assured me the account was closed but I had gotten billed because we had run over into another bill cycle during the 30-day period since the notice of cancellation. I grudgingly shelled out another 45 bucks but wisely notified Amex to block any future charges from Provider name locked. . Now as you know, when a crack addict gets cut off from his supply of cheap rock, life starts to crumble and he begins to panic. Same thing happened with Provider name locked. . The next month they tried to bill my Amex again and more or less freaked out when they couldn’t get paid. They started calling me, wondering why I wasn’t paying my bill. Umm…because I cancelled the account? Which I’ve already explained twice? Remarkably, over a period of about three months I spoke with several separate people at Provider name locked. , each time explaining the situation that I had already cancelled the account. Every one of these people assured me something to the effect that “Yep, looks like this account is closed, I’m not sure why you’re getting charged. No problem. We’ll take care of it.” I requested they send me verification in writing. Never got it. I didn’t record our phone conversations, nor did I record their names, dates, etc. I just stupidly assumed they were an honest, competent company and they were going to fix the problem and cancel my account like they said they would. Nope, they kept billing me, and they kept calling. At some point it just began to feel like harassment and I got the feeling they would never quit, so I began ignoring any 800-number calls to my phone, or any call with a Utah area code. After awhile they started “robo-calling” me. I’d get a call from them, and it was a recording, asking me to wait on the line for the next available representative, who would like to speak with me. I’m not making this up. They wanted ME to wait on the line for THEM, even though they were ones who made the call. A few times I actually did wait a couple minutes because like a fool I thought if I just spoke with someone again we could resolve the matter. But two minutes was about my limit waiting for them. Finally, in October of 2014, I spoke with another Provider name locked. customer care representative, (name withheld), and explained the situation all over again, and that the alarm hadn’t been used in six months. Like all the others he acknowledged that the account was closed back in April, and that it should have a zero balance rather than the $224 they claimed I owed by that point. I demanded something in writing, and if fact, he did send me an official “Account Cancellation Notification” letter, which he emailed to me as a .pdf document, complete with Provider name locked. letterhead, and his name and title on the signature line. Remarkably, there was no date on the letter, nor any mention that the account was closed in good standing, with zero balance, as I had requested. No matter though. I figured if they thought I still owed anything they would not send me a letter like this, or at least they would have mentioned an outstanding balance if there was one. So I wasn’t worried. At last, my long, sad journey with Provider name locked. had come to an end.
Except it hadn’t. Fast forward to 2015. My wife starts getting intimidating calls on her cell phone from some collection agency. Yep, Provider name locked. again. They were back at their sneaky tricks, having turned the account over to collections, trying to get that imaginary $224 they think we owe them. They had been trying to call me, but thanks to Provider name locked. I’ve gotten in the habit of not answering calls from numbers I Provider name locked. ’t recognize. I also pretty much never check my voicemail so even if they did leave a message I didn’t listen to it. (But in case you’re wondering, collection agencies aren’t in the habit of leaving voicemails for you). When the collection agency gave up trying to get hold of me, the logical thing to do, of course, was to begin harassing my wife. I finally answered my cell recently when they tried calling me again. I told them about the official cancellation letter and, at their request, I emailed a copy of it to them. I also proactively sent them screenshots of my emails to Provider name locked. , including the original cancellation request over a year ago. I Provider name locked. ’t know what’s going to happen. I haven’t heard back from them, despite my request for a reply. I really, really, really, just want to quit you, Provider name locked. . Rather, I want you to quit me. But here I am, 14 months later, still dealing with Provider name locked. like some crazy girlfriend who won’t let you break up with her.
Then last week, I had an epiphany. In a moment of clarity I realized that you’ve jerked me around long enough, Provider name locked. . You’ve yanked my chain one too many times, and now, like a mad dog, I’m going to bite back. You’ve got me all riled up and put a fire in my belly, and now it’s no longer a Provider name locked. issue of getting you to stop calling and harassing me for some piddly $224 that I Provider name locked. ’t actually owe you. That’s not my motivation anymore. Rather, this disastrous experience has Provider name locked. me to conclude that as a company you are either incompetent or deceptive, which is gravely concerning given that your job is to protect people. I now feel compelled to warn my fellow consumers about your shenanigans. Having read the negative reviews here on Angie’s List – and there certainly are a lot of them – it’s clear to me that my frustrating experience with you is not unique, and that your pattern of making it irksome and difficult (or in my case, nearly impossible) to close an account with you may be an implicit part of your business strategy. I have to say that the case of the poor lady who’s mother passed away, and your insistence on getting a copy of the death certificate in order to close the account -- which she apparently sent to you twice with no effect -- that one really takes the cake; it’s an even sadder and more egregious example of your greed and poor customer service than my own endless saga with you.
Now, based on the other reviews here it looks like Angie is going to let you have the last word. Chances are your response will thank me for my feedback and say something generic like if I am still experiencing issues I can reconnect via Chat or call the 24/7 Customer Service Line. Truth is, I really Provider name locked. ’t care what you have to say in your response. I’m not going to believe it anyway at this point, and neither should anybody reading this. So here’s the last word: I was a good customer for six years, paid my bill every month, even referred people to you. When I no longer had need of your services I cancelled the account in writing as per your customer care department. You continued to bill me for 6 months, despite my multiple good-faith attempts to clarify with your employees what was clearly, and admittedly, an error on your part. Fourteen months later you continue to harass me and my wife with phone calls and letters in an attempt to collect this imaginary debt. And now you’ve p***** me off to the point where I’m writing negative online reviews and contacting consumer and government agencies about the awful way you treat your customers and conduct your business. At this point, Provider name locked. , you’ve basically got two options. You can send me a dated, written letter of apology by US mail stating once and for all that our account is closed, in good standing, with zero balance, and then never, ever contact us again. Or two, you keep playing your sick, greedy game: keep calling, keep sending harassing letters, keep threatening us about credit bureaus, etc. -- in essence, keep jerking us around. And then I can keep posting our miserable experience with you on every website I can find (the Better Business Bureau, Federal Trade Commission, Consumers Union, etc). I’d rather we end the game. But I’ll leave it up to you, maestros. Either option is fine with me.
- Jason D.