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Home Building reviews in Phoenix

Real People ~ Real Reviews ~ Real Results

  • That Provider name locked. is a lifelong Provider name locked. resident was reassuring. Provider name locked. took a personal interest, and was constantly reassuring. I had his personal cell #, and he responded immediately when called. The work was completed as quickly as possible, but with great workmanship and attention to detail. If ever I need his services.
    - Sandra M.

  • They showed up on time.  There was some confusion about payment between office and job foreman but it was easily worked out.  We paid for an extra hour.  The original price was 3 hours for 3 men for $325.   They worked hard and stayed on schedule.  The job was bigger than anticipated.  We used another crew to unload in Texas to unload.
    The only reason I would NOT use them again is that once the most expensive pieces were unwrapped at the new location there was damage to my  furniture from the friction of the long distance move which of course means there was not  enough with padding the largest pieces.  We provided twice as many blankets as required and they appeared to be using plenty of shrink wrap.  We would have purchased more blankets if necessary had they communicated they thought they might need more just to be on the safe side.
     I am now trying to locate someone to fix the scrapes to the finish on the edges of my carved finish breakfast nook table and chair tops, a place that goes all the way to the wood on my retro black lacquer pier and a large scrape across the Provider name locked. of a hand made cedar chest.  We did not supervise the packing of the truck because they appeared to be closely supervised by the foreman who kept checking back with us as they loaded.  As far as we could tell it was packed and padded well.  Everything looked well packed.  Disappointing.
    If you use this company they are adequate to the task, priced reasonably and work hard but I would recommend that you supervise very carefully on your large pieces especially if you intend to move a long distance.  

    - Judy N.
  • Provider name locked.  Provider name locked. was referred to us by a friend for a total home renovation project. Unfortunately, we didn’t research him because of the referral, but we have since found several online complaints (AZROC, Rippoff Report, and Better Business Bureau) in AZ and OH that are similar to our own.
    We signed a contract on 10/18/2014 and in the beginning everything was going smoothly and we were happy with the progress for about 2-3 weeks. Then he started asking for more and more money up front "to keep the project moving" and by the time we became concerned with the lack of progress and quality of work, we were already ahead on payments. He had 80% of the money and had only completed about 50% of the work. The construction was scheduled to be finished by 12/07/2014, but the cabinet order was not expected to be delivered until 12/29.
    As the General Contractor, Provider name locked. was not concerned about workmanship. When we expressed concern about the quality of some of the work, he denied there was a problem and assured us it would look fine when it was all done. He does some
    work himself instead of hiring professional subcontractors. He did not communicate well with his subcontractors and the schedule of work was illogical and Provider name locked. to rework and delays.
    Poor Quality Work:
    - Other walls have cracked seams, uneven texture, uneven paint coverage 
    - Overspray (paint and texture) from poor masking on walls, trim, floors, inside light kits, and on electrical outlets and switches
    - Ignored paint color/finish choices we provided and had to repaint some areas, ran out of paint, and never finished painting
    - Installed a section of new hardwood flooring with misaligned boards and no moisture Provider name locked. under the wood
    - Installed tile flooring that is not level, tiles are chipped, Provider name locked. pieces are missing (filled-in with thinset instead of tile), grout is a different color than requested, and grout lines are not straight
    - Polished concrete shower surrounds - walls are not straight, 1st coat of concrete is heavily cracked
    - Did not protect new bathtub - it was chipped and scratched after install 
    - Did not sufficiently cover existing wood flooring (left exposed for most of the project to be damaged by workers’ boots and covered with paint, mud, texture)
    - Removed and damaged ceiling fans/lights in almost every room without direction to do so - they will all need to be replaced now
    - General property damage and disregard: concrete spilled and cured on driveway/grass/gravel, missing large wall mirror, missing homeowner tools
    Provider name locked.  continued to string us along, assuring us that things would be fixed and completed, but work stopped. He stopped coming to the job site, was slow to respond to emails and texts, and he pushed out the cabinet delivery date twice.
    He continued to give us excuses (his son was sick multiple times, his truck broke down, etc.). He didn't provide a schedule or status update after many requests. We also began to suspect that he didn't use our cabinet deposit to
    order the cabinets because of the delays, and he wouldn't send us proof of the cabinet order when we requested it. 
    We finally gave him a deadline (1/20/2015) to complete the work or provide us with a refund for incomplete work that we paid for. For weeks he continued to say that he would come over to the house in the next few days, or that he'd call, but he hasn’t returned to the job site and when we hear from him he puts us off another day or more. He sent his oldest son and a friend over to pick up two saws that they left behind. Subcontractors have come to our house looking for him because he has not paid them and doesn’t respond to messages. He left a large dumpster full of demo materials (from other project sites as well as
    ours) in our driveway and when we called the disposal company 1/21/2015 the owner said that Provider name locked. ’s credit card was declined and refused to pick up the dumpster unless we paid the bill. We are posting this review to help others
    avoid experiencing the same disappointment and grief. We’ve also filed a formal complaint with AZROC due to the amount of money involved. Good luck and use licensed contractors who care about their reputations!
    - Holli H.
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Home Builders in Phoenix

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