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Hauling reviews in Phoenix

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  • They responded very quickly to my inquiry which I really appreciated; this was on a Sunday. 

    They arrived on time for my Tuesday, 7/28/15, appointment.  During the removal of the spa, though, something happened where they dropped it against the side of the home causing some damage in the side.  The force with which it struck the home was enough that my fiance stated he felt the house shake and came outside to ask if something had happened.  The people advised everything was fine.

    When I got home to inspect the site I saw a dollar bill sized chunk of damage was on the side of my house.  I called them the evening of 7/28/15 at approximately 6:00PM to ask what they would like to do about the issue.

    7/29/15:  No response from Provider name locked. .

    7/30/15:  I called them and Provider name locked. , at Junk Guys, stated he thought I would be sending him a picture.  He then sent me his contact information and I texted him the photo. He stated he would review the photo and get back to me. He called back and offered to take a photo of the paint, have it made, and paint the home.  I adivsed him I would need to confer with my fiance if he was okay with that approach.

    7/31/15:  I called Provider name locked. back and advised that I would be okay with getting the paint if they reimbursed me for it.  He stated he would.

    8/11/15: I found some paint in the house that matched the side and painted where the damage was.  Although you can still see the damage, it's not as evident once painted.  We discussed, and agreed, that we would take care of the issue because it was not worth the effort to find paint, submit a receipt, etc.  I contacted Provider name locked. , at Provider name locked. , and let him know we wouldn't need anything further from him.   

    Overall, this was not as good an experience as the last time, only because damaging a home is frustrating. 

    I'm okay with how Provider name locked. handled the situation.  I wish they had inspected the home more closely at the time they did the damage so it didn't come as a surprise, though.  Ideally, they would have noticed the damage, the need for repair, and proactively addressed the issue without me having to take any action.  

    Depending on what I need done, I will probably use them again.  

    - Sean S.
  • The guys from Provider name locked. were professional, friendly, and helpful. They ended up not having enough room in the Provider name locked. for my large sofa, so they moved the sofa outside (I couldn't stay at the house to wait for their return), left to unload the truck, and returned within the hour to pick up the sofa. They were so professional, they even called me to let me know when they had returned to pick up the sofa!
    The only negative was not being able to get an actual quote until they arrived and looked at the items, which is understandable.  In the future, however, I'd like them to see them add the capability of receiving photos of the items via email and and then offering quotes, knowing that they would change the price if the item wasn't as it appeared in the photo (e.g., if someone substituted an item). 
    I will definitely use Provider name locked. again in the future when/if I need them, and I'll recommend them to all my friends and neighbors, too!
    - Theresa M.
  • I was quite impressed with the responsiveness to my request.  They called within a few hours after I reached out to them. They were able to schedule an appointment the following day. And, when they did arrive, they were a bit early and it was cheaper than they estimated.  They also told me about an online coupon, too, in an attempt to save me money.

    I am already getting ready to use them again.

    - Sean S.
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Hauling Services in Phoenix

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