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A
"A large section of our block wall was taken out by a tree in a recent storm. We have dogs and a pool so securing the yard was a high priority. " came out the day after I called and provided excellent service. Not only was the Pinnacle quote lower but they put in a temporary fence the next day! They were busy so they couldn’t schedule the actual wall replacement for 3 weeks but the temporary fence they installed fully enclosed our yard preventing the dogs from escaping and protecting the pool. On the day of the wall install, the crew was prompt. They were able to do the work while leaving the temporary fencing in place so there was virtually no upset in our routine with the dogs. The work took about a day and a half. We are completely satisfied and would use them again.

-David K.

A
" was the sales rep that came to my house and provided me with an estimate. She was courteous and prompt. The day my job was supposed to start" two of their crew called in sick so they had to postpone it for a day. The wall installation crew as very friendly and did a great job cleaning up after themselves. There was a delay by the powder coater for the gates so that ended up pushing the completion of my job back by a few days. Because of the last minute notice on the delay of the job, I had to board my dog an extra day. I asked to deduct that extra day cost of boarding my dog and Pinnacle agreed. All in all i was happy with the work that was done. One side note, be aware that if you choose to pay by credit card they will charge you an additional fee. I did't see that mentioned anywhere on their website and brought that to the attention of their office manager.

-Warren G.

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  • A large section of our block wall was taken out by a tree in a recent storm. We have dogs and a pool so securing the yard was a high priority. Provider name locked. came out the day after I called and provided excellent service. Not only was the Pinnacle quote lower but they put in a temporary fence the next day! They were busy so they couldn’t schedule the actual wall replacement for 3 weeks but the temporary fence they installed fully enclosed our yard preventing the dogs from escaping and protecting the pool.
    On the day of the wall install, the crew was prompt. They were able to do the work while leaving the temporary fencing in place so there was virtually no upset in our routine with the dogs. The work took about a day and a half. We are completely satisfied and would use them again.
  • Provider name locked. was the sales rep that came to my house and provided me with an estimate. She was courteous and prompt.
    The day my job was supposed to start two of their crew called in sick so they had to postpone it for a day.  The wall installation crew as very friendly and did a great job cleaning up after themselves. There was a delay by the powder coater for the gates so that ended up pushing the completion of my job back by a few days. Because of the last minute notice on the delay of the job, I had to board my dog an extra day. I asked to deduct that extra day cost of boarding my dog and Pinnacle agreed.  All in all i was happy with the work that was done.  
    One side note, be aware that if you choose to pay by credit card they will charge you an additional fee.  I did't see that mentioned anywhere on their website and brought that to the attention of their office manager.
  • The timing and price of the gate installation was pretty consistent no matter which provider I chose (with the exception of some places whose pricing was astronomical).  The reason I ended up choosing Pinnacle was because the lady who came out and did the quote was very pleasant and professional. 
    There were a few issues with the installation, though, that I wouldn't have anticipated.  When the laborers removed my old fencing, they left large, shattered remnants of the wood frame, nuts, bolts and hinges throughout my backyard.  Fortunately I do not have children, but if I had, this definitely would have been a hazard.  Even without the Provider name locked. of injury, one of those bolts or hinges could have easily ruined my lawn mower blades.  Ultimately, though, I was mostly just disappointed that I had to clean up after the crew once they left.  There was also an issue with them nearly making a mistake on the order.  I ordered the side gate with a spring on it so that it closed on its own.  This was completely overlooked during the install and would have been omitted completely if I hadn't done a final inspection of the work prior to their leaving.
    The only other thing that I found disappointing was the way that I had to pay.  My only payment options were to either pay a significant fee to use a credit/debit card over the phone or mail a check and wait for it to get there and clear before they would schedule the work.  This required finding a bunch of things that I haven't used in a very long time; my checkbook, stamps, envelopes, and a mailbox to drop the letter off at.  Definitely not the most convenient payment process and not what I would expect for 2015.
    Despite those problems, which really weren't all that significant, I am pleased with the gates I received.  They swing easy, are nice a level, and look great.  So, that's what's really important.  
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