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Dry Cleaning reviews in Phoenix

Real People ~ Real Reviews ~ Real Results

  • Very badly.
    I used Bell for drape-making, not cleaning.  Should have listened to the alarm bells--signage and reviews only mentions cleaning. I knew they did bespoke work, but can't remember why I'd originally gone to them for a set of new drapes. Perhaps a friend had used them, many years ago?
    After having to manoeuvre behind a small cleaning establishment to another small room, and shown some samples, (no real display area), was then forgotten about...and I left. 
    A few years later, having forgotten this experience, went to them again, as I hadn't gotten new drapes, yet. I still had the measurements and the estimated price from last time.
    This time, samples were fine, but after months of unreturned phone calls, an un-called for fax (!) on their behalf, which wasn't followed up when i hadn't answered (Who knew? I'd provided no fax number, after all, so no machine was turned on ), had to chase them to get someone to measure the drapes I had. That was fine; was assured the new drapes would be ready in two weeks. One month later, I called; again, messages, whether directly to their 'secretary' or by voicemail, left unreturned. I wrote them a note last week explaining why I was no longer interested in working with them. Never heard back.
    What an exceptionally unprofessional, indifferent bunch. Beware.
    - J.D. E.
  • This dry cleaner, as is common in the industry, does not post prices.  As a result, I  presented 12 shirts for cleaning and asked for the cost.  Eleven of the shirts were cotton including a mixture of long and short sleeve shirts.  The attendant indicated that "cotton shirts were $2.00" and that the one silk shirt would be between $3.50 and $5.50. 
    When returning to pick up the shirts, 4 of the cotton shirts had been deemed to require special treatment and $4.25 / shirt was charged.  When I indicated that this was a discrepancy to the price originally quoted, the same attendant replied "Whatever".  
    At this point, I found the "We "heart" Our Customers" packaging on the cleaned items, to be quite ironic.
    - Matthew K.
  • This dry cleaner recently took over from the previous owners
    that I decided to stop going to because they didn't accommodate alterations on
    site. My daughter wanted a neighborhood cleaner to bring her Sanctuary Elements
    uniform to…a Provider name locked. dress that she has to have cleaned weekly.
    She asked me to drop off her dress so I decided to add a White House/Black
    Provider name locked. cotton/viscose sweater to be cleaned. White House is my go-to store for
    all my work clothes.
     
    When I went to pick up the dress and sweater, my sweater was
    BEIGE!!! The young girl behind the counter saw my face and said "Is their
    something wrong?" I said "Yes, my white sweater looks like its been
    ruined. It was white." She said "I'm sorry, we've had trouble with
    the guy in the back.  I will put it back
    through to be cleaned again."  I
    relented.
     
    A week later I went to pick it up. Now, let me tell you. A
    cotton and viscose sweater has a shiny thread appearance to it. It is has a
    lusterous rather than Provider name locked. fabric.  My
    sweater looked beat-up, dingy, grayed, frayed and lacked the original Provider name locked. it
    held. Obviously, the cleaners damaged it the first time and in order to get the
    discoloration or polluted smog out of it they had to bleach it. The sweater
    recommends you use non-chlorine bleach. It has the option to hand wash or dry
    clean. The owner Provider name locked. happened to be the one I was greeted by upon
    pick up. I very calmly spoke to him and told him I was not happy. I said,
    "My sweater is ruined. It's lost its white color and is quite frayed. It's
    not shiny anymore." He said, "I am sorry and paused." I said,
    "I would like it replaced." He said, "You will have to find your
    receipt. Bring a copy of your receipt and I will reimburse you." I agreed
    and he asked to retain the sweater.
     
    This sweater wasn't horribly expensive. It was $88 but i got
    it on sale for $66.88. I keep all my receipts and found it. I returned one week
    later and left off a copy of the receipt with a new Provider name locked. .  I was told I would get a call when my check
    was ready to be picked up.
     
    I didn't get a call back. This was a busy time for me so i
    finally got over there on Christmas Eve to pick up my reimbursement check.
    Provider name locked. was there. He said "I am not going to reimburse you. I took your
    sweater to the White House/Black Provider name locked. store and spoke to two sales people and
    the manager. I compared your sweater to another similar sweater and everyone
    agreed it was just like new." I was flabbergasted.  I said, "You're kidding right? You went
    to the store?  I'm embarrassed for you.
    You can't tell it has been ruined? Your Provider name locked. said that you had trouble with
    another work who turned it beige." 
    He said something like … the sweater was cleaned properly and I have
    been reassured by the store it is in its original condition.  I don't remember what he said after
    that.  I can't believe a store would not
    stand by its customer's disapproval of their services and not make amends. 
     
    You guys!  My sweater
    is un-wearable! It's off to Goodwill. I am not the kind of person to get mad at
    vendors. I don't complain and if you ask anyone I am usually overly agreeable
    and provoke a group consensus.
     
    I also am going to write customer service at White House. I
    find them to be a reputable company that stands behind their products. I think
    Provider name locked. wanted to be right instead of satisfying a customer. All over $66.88.
    Ridiculous!  I would not recommend this
    company. My daughter has told the Sanctuary to not use this dry cleaner either
    for their uniforms.
     
    They have two locations. Please don't go to either one of
    them. at 3375 E. Provider name locked. Blvd. or 9301 E. Provider name locked. Blvd.
     

    - Sara D.
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Dry Cleaners in Phoenix

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