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Diagnostic Lab reviews in Phoenix

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  • into  a waiting room where I was interviewed by a nurse and my vitals were taken.  We discussed my medical situation and I waited for the physician.  The wait was somewhat long, about 25 minutes, for the physician, who apologized profusely.  It wasn't necessary, my condition was not an emergency and I had brought a magazine (they had plenty of magazines available).  The physician demonstrated concern for my condition, discussed treatment options tailored to my work situation (I drive professionally and give tours and had lost my voice temporarily) and I was in and out of the office with a good understanding of my condition and the treatment plan in under an hour.  Very, very satisfied, and impressed!
    - LJohn V.
  • Provider name locked. seems to have NO customer service department. Callers are placed on "hold" by an automated answering device.  The recorded message plays a monotonous tune over and over, with a voice-over telling the caller that "someone will be right with you."  I started calling them about 1 month ago, to get clarification on the directions for collection of a specimen to be delivered to them for testing.  I was on "hold" for hours on end, regardless of the day or time that I called.  I tried faxing them, to no avail.  It seems that Lab Corp does not hire anyone to answer the phone.  Weeks later, my sample was delivered to them anyway, without "Customer Service" to provide clarification.  The office was not well-staffed.  They had one person in the office, collecting samples and handing out kits.  The week after I dropped off my sample to Lab Corp, I called my doctor's office for the test results from Lab Corp.  I was told that the report came back, "Unable to read" and "not useful" but no indication as to why.
    I spoke to 3 people at my doctor's office, all trying to find out WHY it was "not useful" to the lab, but Lab Corp would not answer the calls from the doctor's office either.  I've been trying for the past 2 days to reach Lab Corp at both local (210-614-3806) and long-distance (800-800-4838) "customer service" phone numbers, but nobody will answer - just VERY LONG hold times with obnoxious message that "someone will be right with you."  After about 20-30 minutes hold time, the call disconnects and I must call back to repeat the same cycle.  After a month of this frustrating "game," I finally gave up trying to reach a live person in "Customer Service," and I called their Billing Department, thinking they would gladly answer the phone regarding money owed them.  Sure enough, I got a live person to answer, only to tell me that I had to talk to my doctor's office for results.  I explained to her that the doctor's office has been unsuccessful in trying to reach them as well, despite repeated phone calls and faxes from the doctor's office.  The billing representative just put me through to the same "customer service" music & recorded message, which hangs up on you after 20-30 minutes of holding.
    I cannot find anything from Angie's List or Better Business Bureau on this company, but something is very wrong here.  I'm beginning to wonder if this is a legitimate business.  After hours and hours of hold time, no one to answer their phone, disconnects by their answering machine, and no response to my (nor my doctor's) faxes, and no results from my "lab test,"  I am left to seriously doubt the legitimacy of this business.  I am about to call my insurance company and see if they paid Lab Corp.  I hope not, because Lab Corp has not done what they were contracted to do for me, and will not communicate to me nor my doctor's office what is going on.
    I hope that others will learn from my mistake, save themselves distress and stay away from Lab Corp! There are too many other good and legitimate medical labs in San Provider name locked. .
    - Stella P.
  • I received a bill for test that should have been covered 100% by insurance.  When I called the phone number on the invoice it did not belong to them and the poor lady on the other end was very tired of getting their calls.  This phone number, 317-881-4163, does not belong to them and is the only number when I googled their name.
    Just wanted to report about the phone number, I have no problem with the employees or service at this lab.  Now I will have to find time to go to this lab and straighten this out.

    - BRIDGET R.
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Diagnostic Labs in Phoenix

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