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"Recently I purchased an upgrade to my TV service from "basic" to "economy". Over the course of about a month I did a lot of research and communicated" with over a variety of channels (email, online chat and telephone). Over the course of those interactions I was mislead by the person I ordered by Economy TV upgrade from and lied to by the person I called after initially ordering my update -- and I do not use these term lightly: 1) First of all I was never told I needed additional hardware in the form of a Cable TV box. If you could look at my history with calling , you will see I called support 2 days after ordering the upgrade wondering why the new channels were not showing up. Only at that time I was told I needed a Cable TV box. 2) I specifically asked (on more than one occasion) if I only needed one physical Cable TV box to provide service to my second TV in the home. I was told all TV's in my home were services from the one Cable TV box I was getting. Recommend you become an expert before contacting and get everything in writing.

-Jeffrey D.

F
"(MYSELF): There seems to be some level of miscommunication. I am not asking for more "campaign discounts" to my current plan. I am simply requesting" to receive the same pricing that a brand new customer would be given today if they were signing up for the same services that I have on my account. Again, my existing account (Advanced TV Preferred plus HBO|Showtime|Cinemax / Internet Preferred / Telephone Essential) costs approx $220/month before taxes, fees and surcharges. If I was a new customer today, I could signup for your Silver Bundle package (Advanced TV Preferred including HBO|Cinemax / Internet Premier / Telephone Essential) and add Showtime for approx $137/month before taxes, fees and surcharges. In other words, I am being hoodwinked to the tune of $80+ per month. As long-standing customers, my wife and I have been using your service at our last two residences for 5+ years. And the current treatment that we are receiving from your company is unacceptable. Are you essentially telling me to just take my business elsewhere? I also wonder what the Arizona Corporate Commission and Better Business Bureau of Arizona would think of 's price-gouging practices of existing customers? ( RESPONSE): Thank you for your patience, I apologize for my delayed response to your most recent message. The points that you made were obviously sincere and they deserve a response from a company that has appreciated your business each month. As you indicated in your message, does make special offers to new customers to reduce the rate of service for their initial first months of service with us. This business practice is customary and allows new customers to experience the great products and services that offers at a lower introductory rate. It can also assist those that had to cancel prior services when restricted on a contract with an early termination fee. While we ’t currently have a more attractive promotion to add to your account right now, we may be able to offer different packages to you in the near future. Our Marketing Department alerts our Sales and Customer Service Department of new promotions that we are able to offer our valued customers. Our Customer Care Team can provide details of the available options for service, and can always be reached at 623-594-1000. We also offer email and Live Chat via our website at www. .com/arizona. I hope that this information has helped explain the reason for our marketing and advertising campaigns for new customers. I’m sorry again that I wasn’t able to provide you with the answer that you were looking for regarding pricing on your account. We at believe that our products are the best in entertainment value, as well as the most technological advanced options for our subscribers. We do appreciate your patronage, and we hope that we will be able to regain your faith in our company. Thank you for your time.

-Greg K.

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  • Recently I purchased an upgrade to my TV service from "basic" to "economy".  Over the course of about a month I did a lot of research and communicated with Provider name locked. over a variety of channels (email, online chat and telephone).  Over the course of those interactions I was mislead by the person I ordered by Economy TV upgrade from and lied to by the person I called after initially ordering my update -- and I do not use these term lightly:
    1) First of all I was never told I needed additional hardware in the form of a Cable TV box.  
        If you could look at my history with calling Provider name locked. , you will see I called support 2 days after ordering the upgrade
       wondering why the new channels were not showing up.  Only at  that time I was told I needed a Cable TV box.
    2) I specifically asked (on more than one occasion) if I only needed one physical Cable TV box to provide service
        to my second TV in the home.  I was told all TV's in my home were services from the one Cable TV box I was getting.
    Recommend you become an expert before contacting Provider name locked. and get everything in writing.
  • (MYSELF): There seems to be some level of miscommunication.  I am not asking for more "campaign discounts" to my current plan.  I am simply requesting to receive the same pricing that a brand new Provider name locked. customer would be given today if they were signing up for the same services that I have on my account.
    Again, my existing account (Advanced TV Preferred plus HBO|Showtime|Cinemax / Internet Preferred / Telephone Essential) costs approx $220/month before taxes, fees and surcharges.
    If I was a new Provider name locked. customer today, I could signup for your Silver Bundle package (Advanced TV Preferred including HBO|Cinemax / Internet Premier / Telephone Essential) and add Showtime for approx $137/month before taxes, fees and surcharges.
    In other words, I am being hoodwinked to the tune of $80+ per month.
    As long-standing Provider name locked. customers, my wife and I have been using your service at our last two residences for 5+ years.  And the current treatment that we are receiving from your company is Provider name locked. unacceptable.
    Are you essentially telling me to just take my business elsewhere?  I also wonder what the Arizona Corporate Commission and Better Business Bureau of Arizona would think of Provider name locked. 's price-gouging practices of existing customers?
    (Provider name locked. RESPONSE): Thank you for your patience, I apologize for my delayed response to your most recent message.  The points that you made were obviously sincere and they deserve a  response from a  company that has appreciated your business each month.
    As you indicated in your message, Provider name locked. does make special offers to new customers to reduce the rate of service for their initial first months of service with us.  This business practice is customary and allows new customers to experience the great products and services that Provider name locked. offers at a lower introductory rate.  It can also assist those that had to cancel prior services when restricted on a contract with an early termination fee.
    While we Provider name locked. ’t currently have a more attractive promotion to add to your account right now, we may be able to offer different packages to you in the near future.  Our Marketing Department alerts our Sales and Customer Service Department of new promotions  that we are able to offer our valued customers.  Our Customer Care Team can provide details of the available options for service, and can always be reached at 623-594-1000.  We also offer email and Live Chat via our website at www.Provider name locked. .com/arizona.   
    I hope that this information has helped explain the reason for our marketing and advertising campaigns for new customers.    I’m sorry again that I wasn’t able to provide you with the answer that you were looking for regarding pricing on your account. We at Provider name locked. believe that our products are the best in entertainment value, as well as the most technological advanced options for our subscribers.  We do appreciate your patronage, and we hope that we will be able to regain your faith in our company.  Thank you for your time.
  • I would highly recommend Provider name locked. . Both Provider name locked. and Provider name locked. are very courteous and great to work with! I will definitely be using them for some of my other projects! So here's my story... I wanted to run speaker wire, going from my surround sound system to six mounted speakers, within the walls and ceiling. I thought about doing it myself, but then realized that I wanted to get it done quickly and painlessly... After doing some research on Angie's List I decided to contact Provider name locked. . I talked to Provider name locked. and she scheduled the estimate. Provider name locked. came out, listened to what my plan was, scoped out the living room and attic space to confirm that it was possible, gave me a quote of about 3 hours of work, and then informed me that Provider name locked. would call to get it on the calendar. The very next day Provider name locked. called and we got it scheduled. Unfortunately we had to reschedule due to my work, the nasty cold/flu bug that had been going around, and then family coming into town. The day before the install I received a reminder call from Provider name locked. , and then the following morning Provider name locked. called letting me know that he would be able to come out 2 hours earlier than expected! He started immediately, knew exactly what to do, and we were able to complete the install in less than half the time than what was estimated! I understand that it was a Provider name locked. project but I appreciated how there was constant communication throughout the process and how well everything worked out! Thank you both to Provider name locked. and Provider name locked. ! Respectfully, Provider name locked.
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