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Window Cleaning reviews in Philadelphia

Real People ~ Real Reviews ~ Real Results

  • I contacted Bright Side and inquired to see if they had an appointment with in the next two days to have our gutters cleaned. Provider name locked. proceeded to say he could be at my residence with in the hour. Needless to say Provider name locked. arrived with in 45 minutes and immediately went to work. It's important to note that our house has a lot of different pitch Provider name locked. and gutters that run along the entire roof. he was able to quickly identify where our issues were and clearly identified them to us. He informed us that he believed he cleared all the blockages but to call him if there was a problem and he would Provider name locked. was incredibly nice to both my wife and I and was a shining example of professionalism. I would highly recommend Bright Side Window Cleaning and would use them again in a heart beat.
    - Melissa L.
  • We had just completed a kitchen renovation that had generated lots of dust and thus decided that we needed to get the windows cleaned.  I searched Angie's List and chose two companies, one of which was Provider name locked. . Well, it started very well.  A project manager was able to come out the afternoon that I called and provided an estimate later that day as promised.    He was very professional and checked back to ensure that I had received the emailed estimate and whether I had questions.  I impressed with the detailed contract and signed on.
    The crew-- 3 young men, 2 super young looking as if they were high school students-- showed up to do the service on the assigned date and got to work.  The crew leader was very good at informing me of windows with blown seals and explaining why those would not look as clean as the others.  Fine.  Later that afternoon before they left, I looked out a basement window and realized that neither it, or another basement window in the front had been cleaned.  I pointed this out to the crew leader and he said they would get to those on their way out.  I paid, and they left.
    Shortly after they left, I went back into the room with the basement window and realized there was no way they had cleaned that window; ditto the one in the front, which was as filthy as when they arrived.  Keep in mind, I had pointed this out to them before they left.  Also, they did not re-attach an upstairs screen properly; the screen was literally hanging away from the window.  I called the company immediately and they assured me they would send the crew back that afternoon.  That did not work out (the crew got stuck on another job and a thunder storm was brewing), but what I appreciated is that the project manager and the owner (I think or manager) kept in contact with me, ensuring that they would return very soon.
    Well, then my husband came home.  The second he walked in the door he said, "I thought you said that the windows had been cleaned today."  He pointed out that an outside sill had not been cleaned and that the front french doors had not been touched at all.  He reviewed the contract again, which was pretty thorough about the window, sills, and screen cleaning and the like. Thereafter, he went through the entire house with a damp paper towel pointing out all of the spots (and there were many) where the crew had not even touched the sills.  Needless to say, he was not pleased with the company, nor me from not doing a proper inspection.  An opening in the schedule allowed the crew to come back the following day and  this is where things got absurd. The owner/manager also came to the site (which I appreciated) and assured me the work would be done to my satisfaction.
    So back they came.  First, they seemed irritated and put out by having to come back (the crew manager who had been so friendly the day before walked in with no greeting).  For there on, it was like supervising teenagers -- which is why I mentioned how young they looked earlier -- who claimed they have cleaned their rooms.  They would "clean" a sill or window, I would walk behind them, check and say, "No, not done."  Or they would tell me a window sill was done, and I would run my finger along it and say, "That's clearly not been touched," and they would have to re-do it.  The worst was the French doors and the front basement window.  The latter is nearest the front garden and so was caked with dirt.  They had never touched them the day before -- not the glass, not the siding around it.  They  did something, but when I went behind them and swiped it with my finger, it was clearly still dirty -- visibly so.  They would just glumly re-clean it with no sense of ownership.  My point here: they too could see that the work had not been done thoroughly, and yet still did not take steps to rectify without my telling them (more than once sometimes) that they had not completed the work satisfactorily.  The basement windows that they told me they had cleaned; same thing. "No, not done; do it again please."  Absurd!  And a week or so after they left, I looked at the side of one of the dining room windows and saw a series of dirty finger prints on a newly painted window; a parting gift I guess.   I chose this company because I was impressed with their responsiveness, professionalism in arranging the work, and certainly how respectful and responsive they were when I expressed my dissatisfaction with the work.  My husband doubted that they would return to remedy the work because I had already paid them, but their responsiveness to my calls allayed any concerns I had on that.  So for that part, they get an A.
    As for the actual work, I would rate it a D.  The windows that they cleaned properly the first time were fine, but the lack of completion of the work, and the absence of attention to detail with some of the window sills and surrounding casing that they said they had cleaned was appalling.   And unless I get a substantial discount for having to supervise the workers, it's not my job to micromanage  contractors to check that they did what I contracted them to do.  And then to  have to point out that they have not completely done the job, and then have to repeat the claim several times is just an additional insult to injury.  For these reasons, I would not recommend this company and will be seeking services from another when next we need the windows cleaned.
    - Ingrid B.
  • Provider name locked. and Provider name locked. were lovely--very friendly and respectful (eg. removing shoes inside) and did a great job on our windows. They were especially patient with my 5 year-old, who wanted to follow them around (and advise).
    - ELIZABETH B.
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Window Cleaners in Philadelphia

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