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Taxi reviews in Philadelphia

Real People ~ Real Reviews ~ Real Results

  • IT WAS by far the most stressful humiliating experience I ever had with a company. We expect service when a contract is signed and fees paid. How can you just leave a wedding guest group stranded with NO explanation at all?                                 We contracted this company to transport 48 of our guests from our Hotel to our venue which was 4 blocks away. We were assured we would not have a problem. The Bus never showed up at the hotel, my guests and the hotel concierge  were calling the bus company, with no answers or results, constantly put on hold by dispatchers, who some hung up on the callers.My guest had to scramble to find taxi cabs. My wedding was delayed by 45 minutes because of this company which of course caused a domino affect, everything went late because half my guests were late. The hotel concierge was even trying to get answers to no avail. about an hour before the end of our wedding i had t get back on the phone to see if we would have our bus at least to take the guests back to the hotel and what I was met with was dispatchers who said Ill call you back in 10 minutes, 15 minutes later I call again, same answer, same thing waited third call, fourth call, then I had 3 of my guest and me all on hold trying to find out if we were getting some kind of transportation for our guests. It was a stressful hour, I was almost in tears, finally 45 minutes after our wedding ended we are standing outside of the Provider name locked. institute with 1/2 of my wedding guests a minibus shows up. The driver states hes only making one trip, it seats 23 people I have 48 that have to get back to the hotel. Finally the driver agreed to make 2 trips. I have lost 2 1/2 hours of our wedding that I paid tens of thousands of dollars for that we will never get back. It is indescribable the stress this caused on the day that was suppossed to be the happiest of our lives. So when returning from our honey moon, I called and spoke to Provider name locked. who is by far the ONLY person in this entire company who apologized for what happened. She did not know why it happened, but stated she would look into a refund for us. A week later we get  a letter from Provider name locked. Trolly works stating they are refunding our money and hope to serve us again. On the most important day of my life they totally disregarded me and my guests, left us stranded and offered no explanation of what happend and had the Provider name locked.  to ask if we would use them again? I will never recommend them.My fiance and i are both in our 50"s we are not young adults. We were humiliated by their lack of concern, there unapologetic attitude and the total disreagrd of us as paying customers. Provider name locked. is the Only person there that actually said sorry. Do not use this company, they claim responsibility for nothing.
    - Jennie R.
  • I selected Provider name locked. service based on their price, they were at least 10-20% cheaper than other van services. The driver arrived on time and was able to pick up from 2 separate locations during a busy Saturday afternoon in the City. He was patient as we needed to pack up a good amount of tailgating supplies. Our drive and parking at the stadium was relatively smooth. Our group had a great time at tailgate and game and the driver was accommodating.
    - Matthew V.
  • When I called the woman who answered the phone was rude from the beginning. She kept getting the address wrong and was acting annoyed with me. I wanted her advice on pick up time given the early time and destination but she just kept repeating the question what time I wanted to be picked up. I scheduled the time for pickup and asked that they call to confirm about 30 minutes prior to pickup. I have been burned before by taxis not arriving and can't take a Provider name locked. with this trip. She responded with "We don't do wake up calls." I told her thanks but no thanks and will contact a company with better customer service and professionalism.
    - Lisa W.
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Taxi Services in Philadelphia

Companies below are listed in alphabetical order.
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