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Property Management reviews in Philadelphia

Real People ~ Real Reviews ~ Real Results

  • Provider name locked. has created a horror show for me since the day I moved in around January of 2013. There were numerous problems with the brand new apartment including improperly installed door handles, appliances, and even a leak in the ceiling. Again, this is a brand new building, and I was the first tenant to occupy this apartment. At one point, someone who worked for Provider name locked. entered my apartment under the Provider name locked. of doing maintenance work, and helped himself to items in my fridge. Then, he took it upon himself to open my coin jar, spill it all over the counter (and then the floor), in order to (what I'm guessing was) steal money from me. There really isn't any other explanation for opening someone's coin jar and spilling it everywhere, is there? All of this was caught on film by my security cameras. When it came time for me to move, I brought up an array of concerns and frustrations with the property management company, the building in general, the maintenance staff, and asked to be let out of my lease early. The property manager at the time happily agreed to let me leave without any sort of penalty. I gave her over 30 days notice, and then a few weeks later, took her through my apartment for a walk-thru where she assured me everything looked good and I would be getting my deposit back less the final months utility bills, within 30 days. Fast forward - It's been over 30 days, and I have received the run-around from Provider name locked. about my deposit being returned. I spoke to "Provider name locked. " the new Property Manager (I believe this is their third or fourth Property Manager since I lived there), and she told me after lots of digging and calls to her bosses, that the check was mailed, but to the wrong address. Apparently, they claim it was my fault and they used the wrong zip code, therefore the check was returned to them, but then immediately reissued last week. Their office is in the city, and I live in the city - a check that is re-issued and mailed should arrive within 1 day Provider name locked. . Tomorrow is November 5th, and I will be five days past the legal date under which they should have returned my deposit. For the record, I have an email from "Kianna", the property manager at the time, confirming the correct mailing address for my security deposit. This is the latest correspondence with Provider name locked. where I gave them any sort of forwarding address to send the deposit. So although they claim that *I* gave them the wrong zip code, I have an email from Kianna, who worked for Provider name locked. , confirming the correct mailing address. Therefore they were lying about sending the initial check, and lied about sending the replacement check, as it still has not arrived. I have determined from my personal experience that this company is poorly run, as evident by having switched property managers many times, and that they will constantly lie to you in order to get you to leave them alone. At one point, "Provider name locked. ", accidentally emailed me instead of her supervisor, and said that I "keep showing up and am not being nice". For starters, the lack of professionalism amazes me - who sends emails without double checking the recipient is correct? What property manager would have the audacity to make an accusation like that, which is completely untrue? Provider name locked. called me immediately after receiving an email back from me saying "You sent this to the wrong person.." and apologized for lying to her boss, but said "that was the only way I would be able to get them to act quickly for you." I take personal offense to being accused of harassing the office staff there and being rude, as I was extremely polite when I went up to the management office and asked for a status update on my check. I even had a nice conversation with the security guard whom I had come to know during my stay there, so I was far from "not nice". Where she came up with "keeps showing up" is beyond me, as I hadn't been back to that apartment building in over a month, since the day I turned my keys in during the final walk through. She blatantly lied to her boss, admitted it to me, and then lied to me on multiple occasions about the security deposit being in the mail and on its way to me. If that were true, where is my security deposit?
    - Richard S.
  • Provider name locked. was an absolute nightmare to deal with.  Provider name locked. was the property manager for an apartment I was renting, and they treated me with an absolute lack of respect, were entirely unprofessional, and would ignore my phone calls and emails for literally weeks at a time. Simply put, I would never again rent an apartment managed by Provider name locked. .
    - Kristopher B.
  • The Angies List questions don't fully apply, since a property management company entails an ongoing relationship, not a one-time service. The online account management software they use is easy to use, and the employees are always very nice and helpful. Double check with them to make sure that your property is on the MLS. They told us that it was at the outset, but it turned out that it wasn't. After nearly 6 months, the house still wasn't rented, and we were paying our mortgage on the house we were trying to get rented, plus our rent where we were living. This cost us thousands of dollars. But when it was actually placed on the MLS, it rented very quickly.
    The online system for receiving payments and viewing service requests is very nice.
    - Michael M.
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Property Management Companies in Philadelphia

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