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B
"After calling many times and finally ending up at the office on Columbus Boulevard, we received several $20 discounts on our bill because" of failure of to meet their appointments. In the end we made direct contact with a representative outside the Columbus Blvd. office and he sent out staff right away to fix the problem, which actually took a couple of days since it involved outside connections boxes. In the end they fixed the problem and even reduced our monthly bill! It took a lot of prodding and attempts to get their help, but in the end everything was resolved and a discount was applied to our bill.

-Joan V.

C
"We currently pay $235 a month for the triple play service which includes phone, internet, and cable and also pay $160 a month for a family wireless package. As a" long term loyal customer I should have the option to do the current promotional package. My cost has doubled in the last 6 months.

-Gerre B C.

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  • After calling many times and finally ending up at the Provider name locked. office on Columbus Boulevard, we received several $20 discounts on our bill because of failure of Provider name locked. to meet their appointments. In the end we made direct contact with a representative outside the Columbus Blvd. office and he sent out staff right away to fix the problem, which actually took a couple of days since it involved outside connections boxes. In the end they fixed the problem and even reduced our monthly bill! It took a lot of prodding and attempts to get their help, but in the end everything was resolved and a discount was applied to our bill.   
  • We currently pay $235 a month for the triple play service which includes phone, internet, and cable and also pay $160 a month for a family wireless package. As a long term loyal customer I should have the option to do the current promotional package. My cost has doubled in the last 6 months.
  • The first time they were supposed to show up, they didn't. Someone was to call me back at my sister's to arrange another appointment, they didn't. They called me at home, but I was at my sister's house, as I told them I would be. While I was setting up the installation, I specifically asked if there were any additional charges, aside from taxes and state fees, and was told that the price they gave me, included everything. When the man was installing the service, I brought a modem with me to install, if there was going to be a rental charge on the modem. He checked on his cell phone and told me that the price I was quoted included the modem. Then the bill came (not to my address as originally ordered, but to my sister's) and I was charged an additional $10/month for the modem rental. When I called to ask about this additional charge, the first service person, told me that he would submit an expedited ticket to get this clarified and someone would call me back. He also said he was correcting the billing address as we spoke.They didn't call me back. Hours later, I called Provider name locked. back and was told that the expedited ticket was void because the first guy sent it to the wrong department. I asked guy #2 if he could send it to the right department and instead was told that I had to pay the $10 rental every month and that the three people I spoke to when ordering the service and its installation had "misinformed" me. Eventually, he checked my next month's bill and told me that it would be the amount I was originally told it would be and it would be sent to my sister's address. I asked him to change the address to mine and, as we spoke, he allegedly corrected it. I expected that the next bill will be for any amount under the sun  and will again be sent to my sister's address. Provider name locked. will not be a long-term provider methinks.
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Internet Service Providers in Philadelphia

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