Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona
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Local Articles in Philadelphia
If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.
A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.
Home warranties don't always come with the kind of robust protection and security homeowners expect. Here's a quick breakdown on the real costs, and real benefits, of purchasing a warranty for your home.
First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them. This way they can not collect money on your behalf. Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged. Second, call the contractor and tell them you will not be needing their services afterall. Did your husband pay a deposit? If so it may be non-refundable. Then follow up with a certified letter.
An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation. This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to. The contractor's office should be local. A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read. There's no arguing whether they received it or not by doing that.
Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck. Some people find out a much harder way. While these guys may be legitimate you should always do your homework on a contractor before signing the contract. Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.
Todd's Home Services
San Antonio, TX
Home Warranty reviews in Philadelphia
I called Advanced Appliance Services. The representative was very courteous took the service request information and advised me that a technician will be calling me shortly. Technician ILYA called to schedule a service date. To my surprise one of the service dates offered was Friday, 7/20/2012 which I selected. Mr. Ilya said he received the service email request just after completing his last job and because he did not want me to be without my refrigerator during the weekend he made a point to offer the Friday, 7/20/2012 service date. A technician that is concerned about the customer’s needs. How rare!
He arrived timely; his shirt displayed the company’s name. He was professional and had a manner that made me feel safe and at easy. To a woman this is a very important quality in addition to providing expert service and professionalism. He knew what the problem was before he did any disassembling. Wow!!! You
Another thing I like about CAP is you only pay for your plan. I selected the Kitchen/Laundry Plan at $28.00 a month on an annual payment schedule, however you can elect to pay monthly, quarterly or semiannually. The last home warranty company I was with – I had to pay for the plan annually and pay a $60.00 service fee to the service technician for each new service call.
I am inspired by the knowledge that there are still companies that provide quality old fashion service. I will refer CAP to all my friends who own rental properties or anyone looking for a home warranty company that have experienced and professional service contractors that provide old fashion quality service. My refrigerator is working like new.”
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