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Philadelphia Fireplace Contractors from people just like you.

A
"Nothing special. They like other gas fireplace service folk are booked months in advance during the late fall/early winter. Understandable.

-Jeanine D.

A
"Very professional, did all the work with minimal interruption around the house. Secured all sockets nicely, cleaned up. Both workers very friendly. In and out in under 3 hours. Would hire again.

-Richard C.

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Fireplace Repair reviews in Philadelphia

Real People ~ Real Reviews ~ Real Results

  • Nothing special. They like other gas fireplace service folk are booked months in advance during the late fall/early winter. Understandable.
  • Very professional, did all the work with minimal interruption around the house. Secured all sockets nicely, cleaned up. Both workers very friendly. In and out in under 3 hours. Would hire again.
  • I initially called Hearth & Provider name locked. about replacing or fixing a gas fireplace in my home which is broken.  The person on the phone was very helpful in telling me how to obtain the information on the existing unit (the brand, the model number, etc).  I took pictures of the label in the old unit and went directly to the store.
    I went to the store sometime in September and spoke with Provider name locked. , who talked to me about a few different options to replace the unit.  It's an old unit, which probably needed updating anyway, so I was happy to go with a replacement rather than fixing it.  He presented me with two options that would fit the current space and the general pricing.  He tried to upsell the higher priced one, but was fine when I said I would think about it and call back with my decision.  Everything was fine up until that point. 
    Two days later, I called and spoke to Provider name locked. again.  He remembered me, but couldn't remember what prices he had quoted me for the unit I wanted to get.  I told him what he had quoted me (I had taken notes at the store and wrote it down).  He said he would have to call me back to confirm the price.  I gave him my cell phone number.  Around a week later, he called and left a message. 
    When I called him back a few days later, I again spoke to Provider name locked. .  He claimed that he had tried to call me several times (he only called once) and at that point couldn't remember the question he had for me.  He asked me if he had asked a question in his voicemail.  I told him that he did not, he just left a message to call him.  He asked if I could come into the store at that moment.  I said I was unable to go to the store.  So he again told me he would have to call me back.  I spoke to him on Wednesday October 15.  He asked when he could call again, and we arranged that he would call me on Friday morning, the 17th of October.  He assured me he would call.
    I was a little hesitant at that point to even go forward with Hearth & Provider name locked. , given the lack of professionalism.  But if he had called me when he said he would, I would have gone forward with the work.  But of course he did not call and I have not heard anything since.  I would have given the entire experience an F, but they were initially helpful, so I gave them a D instead.
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Fireplace Contractors in Philadelphia

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