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Internet Provider reviews in Orlando
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The installation went very badly. The installer drilled right through the main power line, setting the yard on fire and scorching the side of the house. AT&T did pay for the repairs, but I had to do all the calling to their insurance provider to get it paid. The service technician and supervisor were quite apologetic, but I'd much rather they not try to burn my house down in the first place.
Once the electrical problems were fixed, the installation was completed successfully.
The television service worked, and I liked the DVR much better than the Bright House one it was replacing. However, I was not able to record TV programs on my media center PCs, as I was expressly assured I could before I ordered the service. I could do that with Bright House.
The internet service was excellent. The controls for the router were fully available to me, which is important since I have a much more sophisticated network setup than your typical plug-and-play consumer. They provided native IPv6 service, which worked flawlessly without any tweaking on my part. The signal strength of the wireless router reached throughout my home. Much better than Bright House, which allows no router configuration at all, no native IPv6, and the wireless signal did not cover my home.
We tested the phone service, which worked well, but since we use our cel phones (also with AT&T) I can't really address the quality of service.
The monthly service charges were less than Bright House, even though our BH package did not include phone. The Provider name locked. setup of one DVR which can be watched from any TV using a wireless receiver is a better setup than the one DVR per TV setup that Bright House uses. However, the one DVR can record just 4 simultaneous programs for the whole household, as compared to the 15 simultaneous recordings available through BH with 3 DVRS and 3 media center PCs.
It was ultimately that last point that caused us to cancel the service. We have 3 adults in the household, and 4 simultaneous channels just isn't enough. This Provider name locked. to the final bad experience, which was that when we cancelled the service, AT&T refused to refund the installation fee, even though they expressly said they would before I order the service.
don't bother to call the Florida Department of Agriculture and Consumer Services to complain about that. Even though they are required by state law to handle complaints about cable tv, they say you should call the local franchise authority, which no longer exist because of that same state law.
- Kenneth W.
Somethings are good about them, and somethings are not. We rarely loose service compared to our other home, where we Provider name locked. service all the time. I wish there was something else to choose other than direct Tv just for comparison. It seems like they increase costs every month. We pay $168 per month, and we have no premium channels. I am very unhappy with that. It is cheaper than if I had separate companies providing each service. When I first signed up, I said I wanted the fastest internet speed, and every time the technology improved, the cost went up.- DENISE M.
Mistake made in length of lanyard order. The Provider name locked. website example for length showed both per side, and a total length. The example however, left me with the impression that length specifications should be made per side. When my order arrived, I found that my custom lanyards were half the size I had wanted, and rendered useless. Provider name locked. considers this my fault solely, and will not replace the order for the proper size. Although they offered to discount a new order, I feel that a mistake of this nature was in part a consequence of the company's website, and the customer (me) shouldn't have to eat the cost, and end up with a completely useless product.
- Steven E.