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Dog Walking reviews in Orlando

Real People ~ Real Reviews ~ Real Results

  • We love Provider name locked. .  This was our second experience with them and they took great care of our cat.  Their communication is very thorough and they are efficient and professional.
  • My wife and I have been using Provider name locked. for a few years now. Overall service was good. Provider name locked. , one of their employees, is AWESOME! She always took great care of our dogs. My wife and I were just fired as clients because we filled out a survey with our feedback, which was not even horrible feedback.  My wife filled out the survey and it specifically stated "your thoughts are important to us and we'll improve with your feedback."  The last two times my wife called Provider name locked. she did not get a returned call, so when she received the survey, she mentioned this and that  some of the visits with Provider name locked. , the owner,  had been relatively short – less than 30 minutes total, and at $17 a visit – less than 30 minute visits seemed to be pricey.  We have a security system that clocks the time of security deactivation/activation, when doors are open, etc. – so it was not a guess as to the time frame, it was unfortunately very exact.  However, this had not stopped us from wanting to use their service.  It was just an item my wife mentioned to help improve the service.  Provider name locked. called and left my wife a voicemail today and said she decided to "end our relationship" because of the subpar survey my wife left. My wife tried to call her back, but did not reach her, so she texted her asking for Provider name locked. to let her know of a good time they could talk.  Provider name locked. did reply in text and stated she ended the relationship because she has a relationship with her customers and "has never heard of any of these complaints before." She also said, "I always appreciate a client’s feedback whether its good or bad but this was based on something out of our control this weekend nor was I ever made aware of any previous complaints about our service. Based on the above and the occasional service requested I decided it was best that we not service your account in the future." We do only use the service when we are gone for long periods of time during the day, which may be 1-2 days a month or every few months, but the survey received said "your thoughts are important to us..." There should be a disclaimer that says, " your thoughts are important to us, but only if you notify the owner first before filling out a survey with any feedback that is not positive, and if you are not an occasional customer.”  It’s a survey, not a review.  Our intention on the survey was not to make Provider name locked. look bad by any means, it was simply as the survey mentioned, to help them improve with our feedback.  Provider name locked. also stated: "I usually get a call from a client if there is a problem and allowed the opportunity to resolve it before being rated on something I wasn't aware of or allowed to respond in a different manner." "Your welcome to share your reviews with whomever you like and I will in turn respond with our feedback. Thank you." Overall, it’s very unsettling that this company chooses to handle their customer experiences this way.  Instead of working on the issues, they drop the relationship, and cancel pre-arranged services you had with them.  On a happier note, if you do choose Provider name locked. , I HIGHLY recommend Provider name locked. , and as long as you do not have ANY feedback to help improve the service, you should be good to go.

    While Provider name locked. may want to receive a phone call first, a customer should not be penalized for submitting feedback in the requested survey format. What happened to customer service?  Is it now the customer who needs to do what the owner wants to keep the relationship?  Seems backwards. 

    This is the email we received requesting feedback:

    On Mar 8, 2015, at 6:08 PM, Provider name locked. <surveys@listen360.com> wrote:

    Hi Provider name locked. ,

    At Provider name locked. we are 100% committed to meeting the needs of our clients and pets. In an effort to monitor and improve customer satisfaction, we would like to invite you to provide feedback on your Provider name locked. service.  We will be asking you to respond to two quick questions that will take you less than 30 seconds to complete.

    As a gesture of thanks for letting us know your thoughts, we'll present you with a 5% Discount on VPI Pet Insurance. The certificate will be displayed at the end of the survey. 

    Click here to give us your feedback and claim $10 off a Trupanion pet insurance

    P.S. If we happen to rate a 9 or 10 and you feel that we have proven ourselves worthy of being recommended to your friends or business associates, there's a place to do that.Thank you for your time and attention.

    Click here if you do not wish to receive further requests for feedback from Provider name locked. .

    Provider name locked.

    202 Provider name locked. Road

    Provider name locked. , FL 32828

    (407) 545-8196

    Upon completion of the survey:

    On Mar 9, 2015, at 4:22 AM, Provider name locked. <noreply@listen360.com> wrote:

    All of us at Provider name locked. would like to thank you for taking the time to complete our survey. Your thoughts are important to us and we'll improve with your feedback. We're sorry you're disappointed with our service and we'd like to make it right.  We're now looking into the details of your service. In the meantime, if you'd like to speak with us immediately, please call your local office which can be reached at 1-866-FETCH-ME (1-866-338-2463) or 407-545-8196.



  • My husband's review:
    My wife and I have been using Provider name locked. for a few years now. Overall service was good. Provider name locked. , one of their employees, is AWESOME! She always took great care of our dogs. My wife and I were just fired as clients because we filled out a survey with our feedback, which was not even horrible feedback.  My wife filled out the survey because it specifically stated "your thoughts are important to us and we'll improve with your feedback."  The last two times my wife called Provider name locked. she did not get a returned call, so when she received the survey, she mentioned this and that  some of the visits with Provider name locked. , the owner,  had been relatively short – less than 30 minutes total, and at $17 a visit – less than 30 minute visits seemed to be pricey.  We have a security system that clocks the time of security deactivation/activation, when doors are open, etc. – so it was not a guess as to the time frame, it was unfortunately very exact.  However, this had not stopped us from wanting to use their service.  It was just an item my wife mentioned to help improve the service.  Provider name locked. called and left my wife a voicemail today and said she decided to "end our relationship" because of the subpar survey my wife left. My wife tried to call her back, but did not reach her, so she texted her asking for Provider name locked. to let her know of a good time they could talk.  Provider name locked. did reply in text and stated she ended the relationship because she has a relationship with her customers and "has never heard of any of these complaints before." She also said, "I always appreciate a client’s feedback whether its good or bad but this was based on something out of our control this weekend nor was I ever made aware of any previous complaints about our service. Based on the above and the occasional service requested I decided it was best that we not service your account in the future." We do only use the service when we are gone for long periods of time during the day, which may be 1-2 days a month or every few months, but the survey received said "your thoughts are important to us..." There should be a disclaimer that says, " your thoughts are important to us, but only if you notify the owner first before filling out a survey with any feedback that is not positive, and if you are not an occasional customer.”  It’s a survey, not a review.  Our intention on the survey was not to make Provider name locked. look bad by any means, it was simply as the survey mentioned, to help them improve with our feedback.  Provider name locked. also stated: "I usually get a call from a client if there is a problem and allowed the opportunity to resolve it before being rated on something I wasn't aware of or allowed to respond in a different manner." "Your welcome to share your reviews with whomever you like and I will in turn respond with our feedback. Thank you." Overall, it’s very unsettling that this company chooses to handle their customer experiences this way.  Instead of working on the issues, they drop the relationship, and cancel pre-arranged services you had with them.  On a happier note, if you do choose Provider name locked. , I HIGHLY recommend Provider name locked. , and as long as you do not have ANY feedback to help improve the service, you should be good to go.

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Dog Walkers in Orlando

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