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Water Heater Repair And Installation reviews in Oklahoma City

Real People ~ Real Reviews ~ Real Results

  • The gas control valve on our water heater finally bit the dust on a Friday afternoon. I knew it would be difficult to get someone out before Monday morning but the staff at Advent assured me that they could get someone out by Saturday morning to replace it. Only few minutes later, I was called and informed that a plumber was on his way right then to take a look. He arrived at 4:50 pm, evaluated the problem, and arranged for the correct part to be purchased in the morning and it was fixed by 12:30 pm Saturday. Even better, the staff at Advent helped us determine that the part was still under warranty which halved the final cost. Very happy with the service we received and will definitely be using Advent in the future for all of our plumbing and HVAC needs.
    - Jeffrey S.
  • This is a strange, but important review.  The company came out for a fall service check and through a series of events left us without hot water and AC at different points.  We were frustrated, angry and asked for a refund on the service contract fees we had just paid.  After Provider name locked. Co had corrected the mistakes, we had another HVAC provider come out and double check.
    Now the important part.  I tend to judge a company not by what they do when things go well, but what they do when things do not go well.  It happens to any company and the reaction is a better indicator of company culture and commitment to service.  Provider name locked. Co. did everything possible to recoup after the unfortunate events.  They sent another technician out to track down the AC issue.  He found the problem, fixed it, explained how and what happened.  While he said it was simply a weird loose wire that needed tightening, he was sincerely apologetic and offered no excuses.  He was also very professional and pleasant.
    I sent a letter to the owner asking for the refund.   In what must have been a one-day turn-around I received a letter personally signed by the owner. The letter was apologetic and reiterated the company's commitment to service and excellence. I also received a check for the refund of the annual service contract.
    Included in the letter was a certificate for $100 should I decide to use the company again.  I very well may, and would have no problem recommending them to anyone else...
    - Michael M.
  • Provider name locked. is a small family owned business.  The crew which owner, Provider name locked. , has gathered are each a gem and a treasure.  They have rezoned heat and air units during the remodel phase of my home, they have installed instant hot water tanks, secured and serviced all three of my heat and air units, and moved drainage lines to accommodate renovations.  There is no plumbing or heat and air job they can not do both in a timely and efficient manner.  The only company that I would trust to provide honest and reliable service for all your heat, air, and plumbing needs.
    - ANDRIA K.
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Water Heater Installers in Oklahoma City

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