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Generator Repair reviews in Oklahoma City

  • A
    Racer Electric
    I was looking for an electrician on Angie's List when I received a call from Jeremy with Racer Electric. I explained our situation that while we were out of town we had a GFI plug that tripped and shut off our freezer in the garage. (What a mess). He gave me a price and said he was available the next morning (Tuesday). I hired him and he arrived on time and completed the work very quickly. I told him we (my wife and I) had been thinking of putting in a home generator. He quoted me a price that was $2500.00 less than we were quoted before and said if we hired him the work he had already done and all materials he had installed would be free. Our original bid for a home Generator was for a 18kw generator was for almost $8,000.00 and that did not include the natural gas line installed. Total cost, gas line included was $5250.00. I know this generator is only 11kws but it's big enough to run everything in our house. The 18kw unit was way too much for our house. Total savings was around $4,000.00. What a deal, THANK YOU JEREMY
    - Kay C.
  • A
    Faith Electric Inc
    Overall good experience. Quote was best I received out of 3, so priced competitively and was able to install the generator fairly quickly (within a couple of weeks I believe). I didn't love where the generator had to be placed but I understand that was to comply with code. What I did not know ahead of time was that a control box would also need to be installed and according to "code" it meant that they had to take off one of my carriage lights outside of my garage. It was disappointing to have another eyesore added without knowing it ahead of time. I would still use Faith again, as this box would need to be there with whatever company I used, I would just let other consumers know to ask about the location of the generator but also the control box ahead of time.
    - Brad B.
  • A
    Faith Electric Inc
    Everything went smoothly, except for dealing with the different OKC inspectors failing small things. My project would be placed back on a waiting list to get fixed, so I had an open trench for a little while. Once everything got the green light from the city, they finished the project. The project leaders were very respectful and explained the process. I highly recommend getting a bid from Faith Electric.
    - lauren a.
  • B
    Faith Electric Inc
    I scheduled my first service call for my generator. The serviceman did not show up and when I called he apologized, he forgot when he scheduled the appointment that he would be on vacation. He also forgot to give me a call to move the service appointment. He came out right away when he got off vacation and very professionally serviced my generator.
    - William Davis D.
  • C
    True Tech Home Services
    Installation went very well, even if it turned out to be more expensive than advertised (reportedly due to the difficult conditions in my vintage home). Team was on time, considerate and unit to this point has worked well.
    Maintenance went very poorly:
    I had given them the job under the premise that they would maintain the unit, which they agreed to. From the start they tried to push me into a 'complete service contract' where, for a flat fee of 400/year, they would inspect and maintain all appliances (heat, air, septic, sewer etc). Since I have trusted contractors for these jobs, I was not interested. They then offered me a service contract for the backup generator only, at a price of $10 per month, to which I agreed. After one year, I was told that they no longer offered maintenance for the unit they had installed, except in the framework of an upgraded 'complete service contract' I , which now was $50/month. So effectively, one year after installation, they quintupled the price to maintain the unit, breaking their commitment to perform the necessary yearly maintenance unless I agreed to their high-price service contract. 
    I feel taken aback by their high-pressure sales policy, and to a certain point deceived. Had they told me that they would only maintain the unit if I agreed to a high-price service contract, which included my entire house, I would not have given them the job in the first place. They may not have broken any laws, but in my opinion they acted disingenuously. I wonder if the Chamber of Commerce and the BBB should  look into these kinds of high pressure sales practices. I would not use them again.
    I have discussed my case with them and given them ample time to review their stance and reinstate my original service contract (possibly with a reasonable yearly cost adjustment)  before I posted this review. They were not responsive.
    - Andrea W.
  • C
    STEVE'S WHOLESALE TOOLS
    My installation was great. Very professional. Same with my son's. He also required installation of a propane tank and line to be able to use the generator. That was done very professionally. My daughter wasn't happy with the way he installed hers. It wasn't installed the way he said it would be due to some problem with the gas line being too small, but iIt didn't look very professional. I hesitated to write a review until I knew if he corrected the problem. He did correct the problem. In fairness to him, part of the delay was installation of a 2nd regulator which was recommended by ONG. They had to get that done before Steve could finish his job. I will use him again, but I seriously doubt if my daughter will.

    - Beverley K.
  • A
    True Tech Home Services

    Everything went very smoothly.  It was evident the installers knew exactly what they were doing.  It took a total of two full days to complete the installation and instruct us on how it would work.  They started the first day by digging up some shrubs where we had decided to place the generator outside the house.  So we did not even have to prep the area for them they did it all.  They worked very hard for the two full days. 

    We did have a situation come up the weekend following the work completion on Friday.  As of Friday evening we found we had no hot water.  It turned out they had forgotten to light pilot lights on the hot water heaters and the fireplace.  No big deal.

    - Debora L.
  • B
    True Tech Home Services
    The contractor immediately called us, provided an estimate, and set up a 2-day installation period in late October. However, on the first day of installation I was notified that an essential part was missing and that the second day of installation was postponed until they received the part. After 2 weeks of waiting I called True Tech and was informed that the part did not come in. After another week of waiting and another call they informed me that they had to cancel the order and reorder the part. Finally a week later the part came in. The tech was extremely professional and competent, but I am not sure of company management. It appears that it was my calls that got the company to take action on my order!
    - Donald H.
  • A
    True Tech Home Services
    The guys who installed the generator were great- punctual, clean and friendly. They even wore booties inside the house. My only bad experience was with an office worker who was new to the job. She kept interrupting the work with phone calls to send the workers to another assignment (before my job was finished!) I called the office manager the next morning and the problem was quickly dealt with and I received many apologies and assurances that it would never happen again. Special thanks to Julia for that. Allen has been by to check on wireless remote receiver /transmitter I ordered and worked on getting it set up and functioning. The generator works flawlessly when it tests itself every week and thank goodness I have never needed it for real, but I have no doubt it will kick in during a real power outage.
    - Donna H.
  • A
    True Tech Home Services
    We have a contract with True Tech Home Services. I like them, i think they're great. We've been using their services since we move about 2 years ago after they put in a generator for us. Last Fall, they put in a humidifier and attached it to our furnace during the winter months which were fantastic. They come and they clean out our air ducts and they come in to check our air-conditioner and furnace, things like that.  We are not handy so they do that stuff for us. We pay a maintenance fee with them. They tell us what they're doing as they're doing it. They're very professional. We don't always get the same people, it might be a different guy from time to time depending on the situation and they've all been very nice, very friendly, very knowledgeable. They seem to know exactly what they're doing and any questions, they'll answer them for us. They take care of things in any way. I didn;t think they were pushy about products, they're just recommending.
    - Christine K.
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Generator Services in Oklahoma City

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