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Nursing Homes to Avoid

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Over 668 reviews for
Norfolk Nursing Homes from people just like you.

F
"I tried to get referrals/reviews/any information on skilled nursing/rehab facilities nearby. This facility is a new building/location, but is actually a relocation/update" of an older "Avamere" nursing home nearby.(Avamere is a large corporation which owns many Assisted Living and Nursing/Rehab centers). I had heard really negative things about the "old" facility, but was told by a number of sources that they hadn't heard anything negative since the new facility was built, and thought things were good now... One of the resources I spoke with, "A Place for Mom", gave a thumbs up to this Avamere nursing home. From the day Mom (95 years old) was transferred here, things were bad. She was in a lot of pain, was weak & confused, and had pre-existing medical conditions that required care and vigilance. She has essentially no circulation in her legs/feet, and any damage can quickly become a major injury. Despite my warnings, and even when I pointed out damage that was starting, her feet were injured by pressure sores on her heels (which became necrotic/black) because they were not "floated" off the surface of the bed, but left in one position. Pressure stockings (very tight/to knees) were applied in a manner that literally tore up the tops of her feet, resulting in severe deep wounds to both feet. Response to these injuries was lackluster, and even after instructions by the Nursing Manager were given (in writing) leave her feet bare and float her heels, the next day they were again flat on the bed with the stockings on her over the wounds... Mom is legally blind (total central vision loss), and had her right hand/arm in a cast, but was given minimal, if any, help with meals. Residents were dressed in "street clothes" and wheeled to the main "beautiful" dining room (even when this was a painful process) for meals, where CNA's acted as waiters/waitresses... I accompanied her to dinner one night, and she was brought a large white ceramic dinner plate, with a 3
. piece of skinless dry chicken breast, heavily coated with sprinkled "herbs" sitting alone in the center - and nothing else on the plate. No veggies, no potatoes/gravy, nothing else! Oh, she had a glass of water... When I protested, I was told "that is what she ordered..." (Some of the staff didn't even know/realize that she is blind...) She was in that "home" for slightly under a week, and by that time was so damaged - in worse shape than when she arrived - that I had her transferred to another facility - a GOOD one! She has been at the new facility - the
Benedictine Center in Mt. Angel, OR - for about 6 weeks now. The tops of her feet, which have been receiving daily nursing care, are slowly healing, although still very damaged. Her heels are still severely damaged and potentially may never heal. She cannot wear shoes at all, and not even most slippers, and has prescription sheepskin-lined "boots" to cradle and protect her heels. There were other issues with this place. It has been a horrible experience, and I can only hope other people can avoid the pain and damage Mom has been subjected to. (I have photographs to document the damage to her feet, and even a photo of the pathetic "broiled chicken breast" dinner she was served). This facility brags about their high review-ratings, but careful attention to their Facebook reviews shows the majority of their "5 star" ratings are from current or former employees, who simply add the 5 stars without any actual information. I will probably feel guilty forever, but there just wasn't legitimate information available to know that I was essentially sentencing her to H***..

-Ilona M.

F
"My Mom was a resident here from Sept. 2012 -
. 2013. This is a Medicare/Medicaid regulated facility. Upon admittance, we were asked to be" on call 24/7. My sister and I agreed to this. After 4
.,I was told by the Nurse Supervisor they were transferring my Mom to a Psychiatric hosp. about 1 1/2 hrs. from my home. This was a shock! No prior concerns or mtgs were given to me or to my sister about this move. We requested a mtg.,which did occur. After another mtg., we requested help from the Ombudsman"s Office, since we feared this would be an unsafe and unwarranted transfer. We were very concerned re: Mom's behaviors changing, as we observed, previously, due to urinary tract infections(UTI'S). She had almost died due to a urinary tract infection that resulted in Sepsis at another facility. She had been hospitalized for 12 days. After many denied attempts to have Mom seen by urologist, we did confer with state inspectors, who were there at the time, and did relay our concerns. The Ombudsman never set a meeting time to address our concerns and after relating them to the state inspectors I was sent a letter by regular mail, that I was jeopordizing Mom's welfare. We had to be supervised in her room, when visiting. This was done by, at times, the lobby attendants, and a nurse's
who had fallen asleep,when I had to leave the room. I tried to contact county freeholders, since this is a county facility, but to no avail. We were later told that we were disruptive and visiting was limited to only outside of Mom's room, with staff present. We were then told that
was filing for guardianship of our Mom. We also filed for guardianship. I did have financial POA. After Mom's appt. with an Infectious Disease Dr., instead of a urologist, we were told that we were further disruptive, and visitation was limited to 11/2 hrs. each., in front of the nurses' station. We were previously with Mom for at least 6 hrs. per day. This occurred after the Infectious Disease Dr. appt. in which the court - appointed temp. guardian had to assist me with Mom's toileting needs.
had sent Mom to appt. unaccompanied (I was not allowed to go with her as I had been doing on past appts.). She was sent without any hydration and without any of her toileting needs, due to some incontinence issues. This was in
and it was at least 85 degrees. My sister and I had brought juice and thickener and all of necessary products for her toileting needs. We were not permitted in the room during Mom's examination by Infectious Disease dr..That evening at about 6:00 PM, I was sent an email re: our further disruptive behavior. We were not even at the facility that day. We were with Mom at appt. . Previously,we sat outside of Mom's room when she repeatedly asked us to come in and be with her. We were told not to enter her room and not to sit with her at meals. Visitation with Mom was then limited to 11/2 hrs. per day each. We had previously been banned from her room. We would sit outside of room while she asked us to come in at bedtime.We used to sit and pray with her and she would fall asleep within mins. and this was no longer possible. Mom kept asking us to come into the room and we couldn't. Guardianship was finally awarded to me after 8
. The judge never even met with us. This is a county facility and it seems that Medicare/Medicaid Guidelines aren't adhered to here. Visiting with family is to be private and at
is 8:00 AM to 8:00PM. The judge said that she would not adjust visitation hrs., even though I was awarded guardianship. My Mom would call out for me most of the day. Other residents reported this to me. My Mother was denied the right to see the neurologist regarding her Parkinsonism and tremors.This also goes against Medicare/Medicaid facility regulations. The tremors became so severe that she could not hold her teacup.Her voice became very hoarse and she complained of throat and chest pains. We did relay these to nurse at facility. Mom had many unexplained bruises. I requested Mom's medical records and this was denied until after 1 mon., and then she was finally home with me. Mom suffered with internal bleeding and was repeatedly hospitalized. She died after 3
.,in March, 2014, since her veins could no longer be utilized for a transfusion. There are many other documented issues regarding this facility. My Mother suffered so much by being denied her rights to be with her family and to see an outside physician. I only hope to spare other families this awful experience. Thank you

-Pat M.

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Local Articles in Norfolk

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Nursing Home reviews in Norfolk

F

Rating
My father in law left after 5 days. He was readmitted to the hospital with dehydration and renal failure. He did not receive a bath in the 5 days He was there. I picked up trash from the floor of his room on each visit. CNAs slow to respond. Several times I would go to find them and they would be sitting with feet up texting on personal cell phones. Learn from my mistake. So not use this facility.
- Linda W.
A

Rating
I received calls from
Norfolk Nursing Homes Provider Name Locked
stating they did contact me. So I will withdraw my review, this was during a very emotional time and I did not remember the calls. Therefore it is not fair for me to leave a negative review.
- Kelly D.
A

Rating
Since my family had a short time to visit skilled nursing facilities before my father left the hospital,
Norfolk Nursing Homes Provider Name Locked
gave us a quick appointment so we could tour the facility. Questions were asked and answered, as well as information about the facility explained. When we arrived on a Saturday, the staff was very friendly and gave my dad a thorough examine and explained everything in his room.. (He had a a private room...very modern and well lit). Since my father had many health issues, the aides were very kind, patient and helpful. An aides station is set up at the end of each hallway. They are very good at responding to help buzzers. (Sometimes he needed to wait while aides assisted others). The bathrooms were kept clean by housekeeping and trash emptied daily. One particular
Norfolk Nursing Homes Provider Name Locked
,
Norfolk Nursing Homes Provider Name Locked
, was very good to my father. My father just thought the world of him. He showered, dressed him, and wheeled him to lunch/dinner. He always had a kind reassuring word for my dad.
Meals were served in the dining area. My father met and became friends with several of the men. The nurses were very efficient at distributing medication too. They always stopped what they were doing to answer any questions I had. I visited everyday and each time I found a pleasant environment. I also liked that I could visit at any time of the day. Laundry rooms were available free of charge to wash clothes, however, I did my father's laundry at home.
The PT and OT staff were very friendly and answered any questions I had. They also were efficient at making sure service was provided to my father everyday. If they missed a weekday, they would make it up on the weekend. My dad also liked the therapy dogs that roamed the area. When it came time for my father to leave, a staff meeting was arranged where my family and father met with a social worker, RN, PT and OT. They explained to us what they had done and the services my dad would receive at home. All in all my family was very pleased with the services and environment provided by
Norfolk Nursing Homes Provider Name Locked
.
- Roseanne P.
N

Rating
I have no worries what so ever regarding the care she receives, and have total confidence in the staff. I can't tell you how good it is to not have to worry about how my mother is being cared for around the clock.
- Jackie C.
F

Rating
I would NOT recommend this facility to anyone. My family member ended up with STAGE 4 BED SORES due their neglecy. I could not believe what was going on. They called to make sure you knew that your loved one was being unmanagable but in the long run they weren't treating her with the proper care and attention. They would leave her on the bed
Norfolk Nursing Homes Provider Name Locked
for hours and the nurse call light would be on for 5-10 mins before someone would come to the room (I know because I timed them). It's so bad for my loved one that I had to report them to the state because of the neglect now. We are now seeking legal actions against this facility. PLEASE, if you want to see your loved one live another day do not send them to this facility.
- Keisha C.
A

Rating
I was very happy and had peace of mind. I was welcomed to spend much time there which I did. They bent over backwards to convince her to move in therapy, be active, be clean and dressed, and feel as good as possible. The activity ladies were exceptional. Oceanside in Tybee left her in bed, not dressed.
Norfolk Nursing Homes Provider Name Locked
saw the importance of getting everyone up and rolling for different exposures. Mom stopped eating while there and the kitchen fixed special things to entice her. I tried the food and thought it was pretty good with a nice variety to appeal to different tastes. Mom died there in January. There are some great people there who watched over her. I have no regrets.
- diana F.
F

Rating
I chose this place because of the light in the rooms with some outside views and fairly close to my home (20 min,) I soon learned that the caregivers were inexperienced, family friends with the owners. My doctor's orders were not followed even when I left detailed notes and messages. My husband experienced a stage 2 pressure ulcer that no one noticed or treated. I found it myself and took him to Urgent Care. Then afterwards, no one used the ointment or followed doctor's orders. He sat in a regular chair with him feet down all day which caused excessive edema in his legs. Another ER and upon return to the home, I found him in a regular chair with his feet down although my notes and the doctor's notes specifically detailed his care and 24/7 elevation of legs. No cook, everything from a big box store in cans. If he didn't eat it all at one meal, it was warmed up and served to him again. No communication between owners and staff. Requests were entirely ignored and forgotten. Rapid turnover of staff with changes every two weeks or so. No continuity of care or preferences. Incorrect food and beverage for my husband's condition .Environment was poor with hospice patients left alone or to cry out in pain disturbing other residents. Indifferent administrators who were rarely there even though they lived on the premises.
- Darleene F.
A

Rating
I described the details above in my review. Check this place out if you are looking for assisted living, hospice or board and care facility as it is excellent.
- Darleene F.

Nursing Homes in Norfolk

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A Place For Mom

701 Fifth Avenue

Angel Eyes Home Care, LLC

1024 Centerbrooke Lane
Suffolk

ASSISTED LIVING AT PRITCHARD R

206 PRITCHARD RD
Virginia Beach

Autumn Care - Chesapeake

715 Argyll St
Chesapeake

AUTUMN CARE OF NORFOLK

1401 HALSTEAD AVE
Norfolk

AUTUMN CARE OF PORTSMOUTH

3610 WINCHESTER DR
Portsmouth

AUTUMN CARE OF SUFFOLK

2580 PRUDEN BLVD
Suffolk

BALLENTINE MANOR INC

2333 BALLENTINE BLVD
Norfolk

BAY POINTE MEDICAL & REHAB CTR

1148 FIRST COLONIAL RD
Virginia Beach

BAYSIDE CONVALESCENT CTR

1 VANTAGE DR
Poquoson

BAYSIDE HEALTH CARE CTR

1004 INDEPENDENCE BLVD
Virginia Beach

BEACON SHORES NURSING & REHAB

340 LYNN SHORES DR
Virginia Beach

BECAUSE WE CARE

5100 MARSHALL AVE
Newport News

BELL'S RESIDENTIAL ADULT CARE

3720 DEEP CREEK BLVD
Portsmouth

BETTER CARE FAMILY HOMES INC

6836 WHALEYVILLE BLVD
Suffolk

Bon Secours Maryview Nursing Care Center

4775 Bridge Road
Suffolk Va

Care Advantage

2006 Old Greenbrier Rd Ste 11
Chesapeake

CARE BRIDGE ASSISTED LIVING

220 RAINBOW LN
Chesapeake

Care Connect of Hampton Roads, Inc.

200 S. Kellam Road
Virginia Beach

Carrington Place Of Chesapeake

1017 George Washington Hwy N
Chesapeake

CEDAR MANOR ASSISTED LIVING

1324 CEDAR RD
Chesapeake

CHARITY HOUSE

2614 ELKHART ST
Chesapeake

Chesapeake Health & Rehabilitation Center

688 Kingsborough Square
Chesapeake

COLISEUM PARK NURSING HOME

305 MARCELLA RD
Hampton

CONSULATE HEALTH CARE

3900 LLEWELLYN AVE
Norfolk

CONSULATE HEALTH CARE

12997 NETTLES DR
Newport News

CONSULATE HEALTHCARE

1811 JAMESTOWN RD
Williamsburg

Gentiva Health Services Inc

5544 Greenwich Rd
Virginia Beach

Golden Living

160 Pinewood Rd
Virginia Beach

GOLDEN LIVING CTR

900 LONDON BLVD
Portsmouth

Hampton Roads Satellite Recruiting Office

1 Columbus Ctr
Virginia Beach

HILLCREST RETIREMENT CTR

200 W CONSTANCE RD
Suffolk

HILLHAVEN NURSING HOME

1005 HAMPTON BLVD
Norfolk

Home Care Assistance of Richmond

1324 Gaskins Road
Henrico

Interim HealthCare Inc

1013 E Main St
Salem

LAKE PRINCE WOODS

100 ANNA GOODE WAY
Suffolk

Lake Prince Woods

100 Anna Goode Way
Suffolk

LILLIAN'S LOVING CARE

3736 TURNPIKE RD
Portsmouth

MILE-A-WAY ADULT HOME

494 RICHNECK RD
Newport News

NANSEMOND POINTE REHAB & SELF

200 W CONSTANCE RD
Suffolk

NATIONAL CERTIFICATION COUNCIL

405 OAKMEARS CRES
Virginia Beach

NEWPORT

11141 WARWICK BLVD
Newport News

NORFOLK HEALTH CARE CTR

901 E PRINCESS ANNE RD
Norfolk

NORTHAMPTON CONVALESCENT CTR

1028 TOPPING LN
Hampton

OAKWOOD NURSING & REHAB CTR

5520 INDIAN RIVER RD
Virginia Beach

OUR LADY OF PERPETUAL HELP

4560 PRINCESS ANNE RD
Virginia Beach

Pacifica

5417 Wesleyan
Virginia Beach

PROVINCE PLACE OF DE PAUL

6403 GRANBY ST
Norfolk

PROVINCE PLACE OF MARYVIEW

1 BON SECOURS WAY
Portsmouth

REGENCY HEALTH CARE CTR

112 CONSTITUTION DR
Yorktown

REXTON HEALTH OF WILLIAMSBURG

1235 S MOUNT VERNON AVE
Williamsburg

RICHARDSON ADULT CARE

3812 Wedgefield Ave
Norfolk

RIVER POINTE REHAB & HLTH CARE

4142 BONNEY RD
Virginia Beach

RIVERSIDE CONVALESCENT CTR

200 LUMAR RD
Smithfield

Riverside Lifelong Health And Aging Related Servi

1000 Old Denbigh Blvd
Newport News

Sentara Healthcare

3750 Sentara Way
Virginia Beach

Sentara Healthcare

830 Kempsville Rd
Norfolk

Sentara Nursing and Rehabilitation Center - Winder

1604 Old Donation Parkway
Virginia Beach

Sentara Nursing Center - Chesapeake

778 Oak Grove Road
Chesapeake

Sentara Nursing Center - Norfolk

249 Newtown Road South
Norfolk

Sentara Nursing Center - Portsmouth

4201 Greenwood Drive
Portsmouth

SENTARA SENIOR COMMUNITY CARE

665 NEWTOWN RD
Virginia Beach

Sentara Village - Virginia Beach

3751 Sentara Way
Virginia Beach

Sentara Village Chesapeake

776 Oak Grove Rd
Chesapeake

SHEPHERD'S WAY ADULT HOME

805 PARK AVE
Norfolk

SPRING ARBOR OF WILLIAMSBURG

935 CAPITOL LANDING RD
Williamsburg

ST FRANCIS NURSING CTR

4 RIDGEWOOD PKWY
Newport News

ST FRANCIS NURSING CTR

15446 WARWICK BLVD
Newport News

ST MARY'S HOME FOR DISABLED

6171 KEMPSVILLE CIR
Norfolk

SUFFOLK RETIREMENT CTR

2536 E WASHINGTON ST
Suffolk

SUNRISE HOUSE

1310 TODDS LN
Hampton

The Memory Center

1853 Old Donation Pkwy
Virginia Beach

THORNTON HALL

827 NORVIEW AVE
Norfolk

VBHCRC

1801 CAMELOT DR
Virginia Beach

VIRGINIA HEALTH SVC

540 ABERTHAW AVE
Newport News

VIRGINIA HEALTH SVC

113 BATTLE RD
Yorktown

VIRGINIA HOME FOR ADULTS

2701 BORDER RD
Chesapeake

Westminster Canterbury

3100 Shore Dr
Virginia Beach

WOODHAVEN AT WILLIAMSBURG LNDG

5500 WILLIAMSBURG LANDING DR
Williamsburg

YORK CONVALESCENT & REHAB CTR

113 BATTLE RD
Yorktown

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