Find Top-Rated Norfolk Auto Body Shops
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AReviews36 years on Angie's ListCompany names available to Angie's List MembersThis company offers services like auto body repair
CReviews69 years on Angie's List
CReviews56 years on Angie's List
Auto Body Repair reviews in Norfolk
Real People ~ Real Reviews ~ Real Results
I had a minor fender bender and there was a micommunication as to the location of the car to pick up for the tow, once it was straightened out, Azaela called me and was very rude. Guy on the phone was a total D-Bag. Decided to immediately get off the phone, and switch to a different autobody shop. I have no idea how they do at repairing autos, but there are enough shops around. I gladly went somewhere else out of principle.
- Nicholas S.
Great service. Very prompt free estimate while I waited. Then they were able to get my car in within a week and fixed within 2-3 days. I would definitely go back and use them again. Price was only slightly above other estimates; however, we heard they did great work so we went with them and we were very happy with the results.
- TARA B.
The insurance company paid for the repairs, so I cannot really comment on the price. The body shop did a very good job, detailed the car, cleaned up scratches on dash not caused by accident because of our ordeal with the insurance company; however, the hood is a wee-bit out of alignment because it's after Provider name locked. . Other than that, the repair would be excellent.
We had a tough time keeping the insurance company's attention. The insurer used a contract appraiser and the appraiser must have been super busy because he would not act on a supplement until I called the body shop to find out how the repairs progressed. The staff at the body shop would tell me they waited to hear from the insurance company on the most recent supplement and that I should call the insurance company to keep the wheels moving. I ended up making somewhere in the neighborhood of a half-a-dozen calls to the body shop and then more than a dozen calls to the insurance company to stay on top of the repair. Everyone was very pleasant.
To receive an A I would have appreciated a more aggressive approach to with the insurance company and better communication with me. I do very much appreciate the condition of the car when they finished.
I would try Freedom when I have a different insurance company- they do excellent body work and they work quickly once they have the approval of the insurance company.- David R.