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Window Replacement reviews in New York

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  • I cannot recommend this company more highly. My first interaction was with Provider name locked. (the owner) several months ago. He initially came to assess all the windows in my apartment which were decades old and in need of repair. Initially, my thought was to repair the windows and replace 2 storm windows that had broken during recent severe weather. When Provider name locked. arrived he took measurements and answered my many questions about replacing the windows vs. repairing them. I felt his advice was given 100% with my best interests at heart and not at all in a way that was intended to upsell me into replacing my windows. We both agreed that my existing windows were in sad shape and not very energy efficient.

    Provider name locked. thoroughly inspected the windows and frames and pointed out several rotting pieces of wood that would have to be replaced and which were presently causing gaps around my windows where heat and air conditioning were escaping (which solved the mystery of why my windows were so drafty). By the time he was finished, I still had not made up my mind about whether to replace or repair my windows. I asked Provider name locked. to give me estimates both ways.

    Over the next several weeks there were many communications (mostly in the form of emails) between Provider name locked. and I discussing options, prices, and still much needed advice. Provider name locked. was very patient and kept saying that he wanted me to be comfortable with my choice. He was true to his word and in the end made an agreement with me that took out several unknown variables in order to give me a firm, set price (there are many variables such as the degree to which wood is rotted and needs to be replaced, the difficulty of capping
    /wrapping old window frames, etc that you sometimes can't know until you have started the job). Because of Provider name locked. 's willingness to work with me, I made the decision in the end to replace all windows, replace wood as needed and have the exterior frames wrapped with metal.

    While I knew it was the right decision, I was still a little uneasy because I had not started with the set idea of changing the windows and braced for the cost of doing such...that was until the day they started the installation. Three very nice workmen came to my apartment and began the arduous task of removing the old windows and putting in the new. The minute I saw the first of the new quality windows in it's place, I immediately knew it was the right decision and that I owed a debt of gratitude to Provider name locked. . It took an unexpected 3 days to install the windows and many unexpected things presented themselves (old windows were tarred-in in spots, frames were uneven and capping/wrapping much more time consuming, etc). Again, true to his word, Provider name locked. and Provider name locked. Windows just handled the
    unexpected things as they arose and did a beautiful job of installation. I am now enjoying much more energy efficient, beautiful windows.

    I should also mention that I am in the business of renovating houses in the DC area and have myself had dozens of windows replaced so I know what it looks like when done right. Provider name locked. and company performed the task like the professional experts that they are. If you are looking to have anything done with windows or glass - I would highly recommend this company.

    - Samia P.
  • They came and met with us to see what we needed, then they sent someone to measure the windows we had so that they could order the new windows based on exact measurements, and then they came and took out the old windows and installed the new ones. Everyone we interacted with was really nice, informative and a pleasure to work with. They explained that they are a family owned company and it shows in the way they work with you and the customer service they provide.  The new windows are really great quality and super functional. I've never had windows that you can completely fold down inside the apartment to clean the inside and outside! Really nice feature. My only complaint is that it took a long time to get the windows installed (about two months), but I understand that because they are custom made it takes some time.  
    - Arlen B.
  • Overall, it was great.  Very professional operation, with frequent status callbacks, and clear advance explanation of how things would go.   The work was performed quickly and well.   
    The only flaws, relatively minor, were:
     - Balances were not in stock, it took a few weeks to receive them.  I didn't mind because I was informed that this would be a possibility even before the pricing visit, and I was given status continually.
     - They arrived a little after the prescribed hour.  I think they said 10-12 and they arrived a little after 12.  No big deal, other contractors give less precise time windows.
     - They were not careful to keep my place clean.  They left black Provider name locked. on the walls, and the floors had footprints.  The entrance lobby, where they unpacked the materials, had a lot of debris.  If I hired them again, I would protect the walls near the windows, have booties ready for them, and ask that they unpack materials in the hallway.

    - Juan L.
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Window Installers in New York

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