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Water And Smoke Damage reviews in New York

Real People ~ Real Reviews ~ Real Results

  • You cannot clean smoke odors from flat latex walls.  We had two different companies trying to do this, until finally Allstate said we had to paint.  So, a lot of time was wasted.
    My Provider name locked. contact indicated that the first company had not cleaned our ceiling lights.  When we finally got the scope of work report from the first company (AFTER they had read Provider name locked. 's comments), they claimed they had cleaned them.  I don't know whom to believe.
    Provider name locked. did clean the plant leaves for us, and probably cleaned the semi-gloss surfaces better than the first company.  They arrived late in the morning, took a lunch break, and left mid-afternoon.
    Provider name locked. 's airscrubbers leave a nice fresh scent, due to a perfume agent.  Within 24 hours of them leaving, the smoke odor returned.  The problem is not so much Provider name locked. , but the time-wasting use of chemical sponges on flat latex walls.  Allstate eventually said that this does not work.  I just don't understand why it's such an important part of the smoke damage business.
    - Henry S.
  • Restoration came right away and removed all the smoke-damaged clothing and linens for ozone treatment.  It was a work day, and I had only set aside one hour.  ServPro gave Provider name locked. the wrong address and zip code, and Provider name locked. didn't bother confirming it, so they were 30 minutes late.  As a result, we were unable to hold back the things we needed to keep or separate the rush from non-rush intelligently.
    I desperately needed some items erroneously in the non-rush group, and had a difficult time getting the right person on the line.  As a result, it took 2-3 extra days before I could get them.  I was finally in touch with the scheduling person -- whose name I should have been given on Day One.  I had left a few voicemails and emails with my contact person, with no reply.
    Final delivery was OK, because I knew the scheduling person and she was very responsive.
    I read online that ozone-treated clothes are crispy.  A few sweaters did feel a bit dry, but once I put them on, everything was normal.
    - Henry S.
  • The smell in the basement alerted us that there must be a problem.
    A neighbor who used Apex recommended that I give them a call for a free evaluation.
    The crew arrived shortly after I called to a**** the damage and explain what needed to be done.
    After completely inspecting my basement with their infra red camera, they found that the smell was coming from a broken pipe behind the wall. They came equipped to start the work the same say. The crew worked all day and decontaminated the entire area and left dehumidifiers and air scrubbers to run for a few days to remove the bad odor. 
    The service performed by Apex in my basement was prompt, professional and reasonable!


    - mike M.
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Water And Fire Damage Services in New York

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