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Storage Unit reviews in New York

  • A
    FlatRate Moving
    For the many. times we've moved from office to office, or house to apartment or apartment to apartment, no move was as efficient, careful, and diligently done by a very pleasant and knowledgeable crew as Flatlate. I've recommmended them to friends and I'd certainly use them again.
    - Betty Ann F.
  • F
    Mashav Relocation
    What started as a friendly economical arrangement turned into a disaster. My daughter Hilarie Meyers lived in Washington D.C. but was moving to NYC to start law school. We were purchasing a cooperative apartment in NYC for her to reside in. We expected to close on the purchase in mid-August, so my daughter arranged with the movers to have her things stored until it was possible to schedule delivery. Mashav did not charge an additional cost for the storage. Unfortunately, there was an unexpected delay in closing, which did not occur until early Sept. Once we were ready to move from storage to the destination address, we informed Mashav and also let them know that we had to coordinate the timing of the move with building's service elevator availability and had to arrange the move approximately a week in advance. (This is a cooperative apartment building and we have to comply with the many rules and regulations of the Board of Directors, which I explained to various Mashav personnel several times). Out of nowhere, I was told that we would have to pay about $800.00 extra in order to schedule a move on a specific date! My daughter told me that Mashav had NEVER informed her of this extra charge, and there certainly was no indication of this on the estimated invoice or the final invoice. In order to avoid this charge, we were told we would have to wait until the movers were in the Manhattan area. So, having no other choice, we did. The first attempted move was a mess, because both Ran Shany of Mashav and I had a misunderstanding about the date (each of us was ambiguous as to which Wednesday was intended and Mashav never informed me that they did not work on the Jewish holidays), and the building was not available for a move on the day the movers came. I agree that I was partially at fault for this. I was told that in order to get the furniture etc. back in storage and moved a second time I would have to pay a flat additional $1,500. I agreed to pay this, having no other choice. In subsequent conversations and emails with Ran and Mike Hodara (the Mashav dispatcher) we discussed this additional cost. Mike sent me a revised invoice on September 18 which showed that the $1,500 was added to the initial total charge of $1,900 to arrive at a "FINAL TOTAL" (words on their invoice) of $3,456, less my daughter���s initial deposit of $907, leaving a balance due of $2,407. So we were finally able to reschedule the move at a time when I was told the movers would be in Manhattan, on Wednesday, Oct. 3. I called Mike Hodara the day before to confirm the move and ask him again for the amount that would be due as I needed to pay with cash or a bank check. Then out of nowhere and for the first time, he tells me that the final cost was $300 more! What? He said the additional amount was because of the move! Huh? I thought that was covered by the $1,500 extra. But my daughter was desperate for her furniture and I wasn���t about to cancel the move and let Mashav hold her things hostage. I told him I already had gotten a bank check for $2,400 and the bank was now closed. He told me that they would make an exception and accept a regular check for the remaining $300. Now the move. On Oct. 3, I brought with me a bank check for $2,400 and cash in the amount of $300. When the movers (not from Mashav but from a storage facility in New Jersey) arrived I was told that the amount due was $2,813! Certainly not what Mike told me the day before. I realized that I had no choice but to agree to pay the difference to these movers in order for my daughter to get her things. So I offered them a regular check for the remaining $113 (which Mike had told me would be OK up to $300), but they refused it, saying it had to be cash. I got upset and they called their boss (again, not Mashav) who, after several calls back and forth, finally agreed to accept a check, as Mike had promised me. But no happy ending. My daughter has a platform bed with drawers that the Mashav movers had disassembled in D.C. The actual NJ mover guys tried their best but found it impossible to assemble the drawers under the bed. My husband, who is very handy with things like that, assisted and the three of them still could not figure it out. I called Mashav and Mike told me the original Mashav mover ���didn���t remember��� how the bed was put together. Mashav knew all along that the items were going to be stored and that there would be a time lapse between the move from D.C. to the move to NYC, so I don���t regard that as an acceptable response. He also suggested that we either look at the original assembly instructions or contact the place where my daughter had purchased the bed several years earlier! That was in March 2013! Also an unacceptable response. But what could we do? We had no choice but to leave the bed assembly unfinished. I thought the NJ movers were terrific, they tried really hard and for a long while and were totally professional. They had nothing to do with the bed assembly problem and I don���t blame them one bit for not being able to do it. The problem is that the movers who disassembled the bed were different from the ones who had to reassemble it. This would have been a problem whether the move took place in mid-August as originally hoped or any time thereafter. Bottom line is that we had to pay a totally unexpected additional $400 for a move that could not be completed satisfactorily. Mashav Relocation should not be trusted. Their personnel (and I spoke with many of them) were singularly unhelpful and misleading. The entire process turned out to be wholly unethical and a ���contract of adhesion��� as per the lawyers, as at each step we had no choice but to pay the additional amounts in order to get my daughter���s possessions. Mashav never informed my daughter that an additional significant cost would be required in order to schedule a move on a specific date. The original estimate for the job did not indicate that any additional charge was necessary to complete the move. The ���FINAL TOTAL��� given us on Sept 18 did not reflect any such additional charge either. Wouldn���t most people normally expect that the cost of a move as reflected in both the mover���s estimate and the final invoice would necessarily include not only the cost of the move from the old residence but also the cost of the move to the new one? In our case, we actually paid Mashav an additional $1,500 to account for the first aborted move to NYC and the fact that it would be necessary to reschedule the move there! (We had no choice as to that cost either, as the alternative to not paying would be for the movers to leave my daughter���s things on the sidewalk). I have moved many, many times in my life but have never had this kind of negative experience, ever. Please adjust your ratings accordingly.
    - Irene S.
  • F
    All American Van Lines Inc
    they took a very expensive leather ottoman and gave it to me with extensive water damage. it was raining the day of the move. they took an expensive wooden dining table and dinged it up twice. they took an expensive lamp, slightly bent it, then tried to repair it and ended up splitting it in half and hiding it in a closet. yeah. unreal. look out for extra charges like traveling from way out long island and parking tickets. disaster
    - neil h.
  • A
    I���ve used this company for many years and they���ve always been professional. The estimates given before the move are very accurate. The same staff has worked for the company for many years and they���ve always been courteous and professional. I recommend them for moving jobs big or small.
    - Lori T.
  • A
    Brooklyn Best Movers New York Moving and Storage
    I decided to hire these guys after reading some good reviews on Google, their rates for packing and storage were also little better then others. The move was fast and stress-free for our office employees and for myself as well. Professionally equipped and nice guys, worked fast, didn't try to work slow or overcharge us. Fully satisfied. P.S. Moved from E 43rd and Lexington to their storage in Brooklyn, 4 rooms, lots of stuff and packing as well. Recommend!
    - Radik G.
  • A
    I can't say enough about this company, the employees, and the owner. I currently hold a large storage unit with ZippBoxx and also regularly use their services for move-in/move-out for my clients. As a real estate broker who routinely stages apartments before selling them, this service is absolutely perfect for my needs. Rob, the owner, and his staff are relentless in making sure that I receive excellent service each time and at a fair (maybe too fair!) price. When you come across a service that offers an abundance of value you never look back. Highly recommended!
    - Mark G.
  • A
    Boxie24 Storage is a young, innovative self storage company on a mission to bring the self storage industry into the 21st century. Our staff of dynamic thinkers is goal oriented and plans to change the way people think of self storage forever. [*** Link removed ***]
    - Boxie24 M.
  • A
    Donna was amazing. Over a period of months she helped us leave our apartment of 30 years and get settled into our home outside the city. Donna helped us make painful decisions about what to leave behind and she made it much easier than we imagined. She was meticulous about communicating with the movers, about clearing out what we did not take and left in the apartment once we were gone. Donna handled donations, receipts, paperwork and some pretty intense schlepping. We have used Donna since 2001 and can not recommend her enough.
    - Michael C.
  • A
    Freehold Movers
    Excellent! Nick, Chris, Steven and Rasheed were EXTREMELY PROFESSIONAL, polite, courteous, on time and efficient. We thought they took care of our furniture and possessions as if they were their own and we have no doubts that everything will be delivered back to us in the same condition. Would definitely hire them again (and we will use them for our next move) and have already given their contact information to our friends.
    - Ellen G.
  • A
    Men On The Move
    This is the third time we have used Men on the Move for our relocation needs. Every time we have been impressed by their professionalism, promptness and courtesy. There is no other moving company for us!
    - Vincent D.
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Storage Units in New York

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