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Screen Repair reviews in New York

Real People ~ Real Reviews ~ Real Results

  • Estimate was professional and knowledgeable.  Delivery and installation were promised in two weeks.  A deposit was charged on the spot.  The screens provided were of reasonable quality and the installation was correctly done.  That's where the good ends.
    The screens took more than two months to arrive.  Meanwhile, I had to choose between enduring mosquito bites or closing the windows in summer.  I would definitely NOT have chosen Provider name locked. if they had told me they would take two months to install.
     Worse than the delay was the absolute lack of professionalism in communicating the delay.  I had to call numerous times, and only once was I able to talk to someone who understood the source of the problem.  They NEVER called me to inform me of the delay, and they kept promising deadlines that they kept ignoring, silently.  
     At one point it surfaced, during one of my calls, that the screens were in the warehouse, except nobody had thought to call me or do anything about it.  Those screens turned out to be the wrong size.
    At another point, it surfaced that they had at least half of my screens from day 1, but they never offered to install the ones they had while we waited for the rest.
    They charged me the full amount and never considered to make any amends for the inconvenience they inflicted.  
    - Juan L.
  • I am still missing 2 screens that I ordered.  On 2 of the screens, the clips have already broken.  The first appointment the service provider didn't show up and said a friend passed away.  The second appointment the service provider said he had an emergency trip to Europe and would be back in 1 week.  About 2 weeks after he told me about his trip to Europe, I tried to call him again and made an appointment that he didn't show up for.  When I made another appointment, I said I was going to call the supervisor of our apartment building so he ended up showing up with half of the screens and said he was having a very rough day.  He was supposed to show up last Thursday as well even confirming it with his wife and he never showed up.  I called him and left a message when he didn't show up and he called back saying he's had a lot of emergency appointments that day.  His wife has also told me that I am being unreasonable and she has confirmed all facts.
    - Michele W.
  • They were on time when they came out. They did a great job at fitting the screens and making sure the windows were repaired correctly. Their work was of the highest quality and their clean up was great.
    - Jennifer H.
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Screen Repair Companies in New York

Companies below are listed in alphabetical order.
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