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Real People ~ Real Reviews ~ Real Results

  • The work turned out to be a lot more than expected as they had to clear out a LOT of debris from under the decking to ensure that they membrane remained in good condition.
    They completed the job in 2 days (power washed/cleaned on day 1 then oiled on day 2).
    I couldnt believe how magnificent the deck came out.
    It looked so incredible... better than the day i had it installed.
    If that wasnt enough, they even pointed out issues with the terrace that were created by the installer.
    They backed me up when I spoke to the guy who originally did the install and convinced him to come back to do the repair.
    These guys know what they are doing and they are the best in the business.
    I HIGHLY recommend using them.
    - Kerri W.
  • When Provider name locked. arrived for the consultation, he was in and out in less than 5 minutes. Having dealt with several contractors previously, it was clear he knew exactly what he was talking about by identifying and offering solutions to our problem in such a short time. He also offered different insight than any of the other contractors. He was very quick and efficient in delivering an estimate and always available to answer questions via email or phone, albeit, we often played phone tag. When we finally made our decision to go with Provider name locked. Contracting, it was for several reasons. Their quote for the work was far more reasonable than the other offers. The customer service was impeccable. From the friendly receptionist to all of the discussions with Provider name locked. himself, they proved to be the most reliable and affordable contractor. Once the work began, all of the guys on the crew were courteous and hard working. They always showed up early and got the work done ahead of schedule. As a business reliant on our outdoor patio during the summer months, we had blocked off several days for the patio to be closed for their work. As a result of their hard work and proven efficiency, the patio was only closed for one day while the concrete was setting. They began work on a Monday and were completely finished and cleaned up by opening on Tuesday afternoon. I would highly recommend Provider name locked. Contracting. We will definitely be using them in the future for any other projects that may arise for us.
    - Anthony J.
  • This was a top-notch experience with excellent customer service. Provider name locked. responded to my Angie's List request quickly (within a few hours) via phone and email, and we set up an appointment. I had to reschedule it and she did so efficiently. Provider name locked. came on time for the estimate, was courteous, funny, warm, and competent. He worked with me to structure his estimates with broken-out line items so that I wouldn't be presented with one all-encompassing huge project and bill, but could choose to do portions separately. His estimate came in within an hour of his leaving my house, which was a delightful surprise. The cost is not cheap - roughly $5500 for the items outlined here. However, for the peace of mind of these structurally-damaging water leaks, fixed by Provider name locked. whose workers/contractors so clearly take pride in doing their work right and providing excellent customer service, it was a no brainer for me. I would hire them again in a second and plan to.

    The work was scheduled for a few days after the estimate - I don't know if I was especially lucky for such a quick turnaround time; in any case it was again a pleasant surprise to be able to move quickly on this nightmare-causing problem that has burdened me for years. Bucky showed up at 8:30 even though Provider name locked. and I had scheduled the contractor arrival at 10am. Too early morning arrivals are problematic for my family, as we value our mornings - so I asked him to come back at 10. He said OK. Provider name locked. arrived at 9 and by that time I was prepared enough to receive them, and we picked up Bucky around the corner when showing them around. Pet peeve aside: there are worse things that can happen than contractors arriving early for an early start!

    The work started Wednesday and completed by Thursday night, a day earlier than they estimated. Bucky walked me through all the work and it was clear that the quality of the work visible to me was superb, the new gutter looking so nice it mimics crown moulding that blends well into the face of my historic landmarked property. The parge wall is smooth and looks completely impervious to rain now. He graciously answered all of my many questions about the work, materials, process, etc. Throughout the estimate/work process I checked in twice with Provider name locked. to make sure certain line items were taken care of, and a few other times just to verify contract terms. Every single time I received a response/answer/action that was satisfactory and fair. Finally, they cleaned up meticulously afterwards, which is such a polite and professional thing to do.

    I chose Provider name locked. due to their positive reports on Angie's List, after researching all the local contractors providing the same services. Provider name locked. was the only who got back to me (out of a handful I contacted), and it's clear after having the pleasure of hiring them that they take customer service seriously and go far beyond the norm to ensure their customers are satisfied. I know without a doubt that if an upcoming rainstorm reveals any issues with the work they did, I just need to send Provider name locked. an email, or pick up the phone, and they'll stand behind their work and correct the problem with a smile. I cannot recommend them highly enough, and have done so to my block association and community groups.
    - Patricia J.
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Patio Pavers in New York

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