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Hardware Store reviews in New York

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  • They are attentive, completely professional, and an absolute delight to deal with. They are responsive, punctual and I would recommend them.
    - Luisa M.
  • I am truly so disappointed in Provider name locked. and their
    delivery/installation service Home Delivery America.
    My bad experience began with the Internet order I placed
    With Joe_rottler@homedepot.com. I didn't make  a big
    deal about it when I ordered a white, electric, Frigidaire washer/dryer
    combination, but found when I saw the confirmed order it was for a slate color,
    gas dryer configuration. Luckily, I caught this mistake before the order went out,
    complete with hoses, dryer cord, dryer basket to vent. I took off work and
    waited for my delivery 5.19.15 America Delivery called, and showed upon time.
    But the man who came up the stairs, perused my set up, yanked my current washer
    and dryer from its position and told me I'd need 8 foot hoses to go to my water
    supply not the hoses that come with the machine, and a longer dryer cord and
    that once I got those they'd return and install them. I and got everything he
    told me get. We made another appointment for today: 5/21/15.  After he left, I
    realized that when he yanked my machine out, he inadvertently ripped out the wiring
    for our alarm system.
     
    Today, Aftertaking another day off from work Delivery America arrives after 4PM but this
    time it's a different man and helper. This time the front man is young, tired
    with about three inches of his underwear showing, and he looks at my freshly
    painted closet where I've had a washer and dryer for 30 years and tell me he
    can't install it.He says an only install a washer if the water is directly behind it on the wall.
     I tellhim what the other man said, he says he knows nothing about him, just that he
    can't/wont install these longer hoses. I insist he call his supervisor, who
    tries to understand the job with the use of video conferencing
    from a cell phone and talk the guy through it, but theInstaller
    is sneering and sighing. Clearly he doesn't want to do the job.
    I thentell him to just deliver the unit, and I'll hire someone else to install
    it. He says" No problem," and goes downstairs to get the unit, But then
    my husband calls and tells me just to cancel  the order, as he has no
    faith at that point in this man's ability or concern to even deliver the
    machine without damage. The guy was so insolent and lackadaisical.
    So,  I tell the dis interested installer, we're cancelling the order, just  as he's now out in the street dragging the new,machine toward the building. He sighs with relief, shrugs and says the proverbial "No Problem."
    I call Delivery American and cancel the order, they don't even ask why.  They simply ask for my phone number, name and say, "No Problem."
     I then called Provider name locked. , and tell them I refused delivery and wish to cancel my $1,580.88  order. And without missing a beat or asking why, they chime in with, "No Problem."  This indifference to doing a right and proper job, or keeping my business is maddening.
     I have learned a lot from all this.
      A. The Provider name locked. Internet sales person asked me NO questions, and that Provider name locked. to trouble for me. These are the questions he should have asked Me:
    a.  Do you want gas or electric?
     b. Whereis you water source?  How far away from
    where you're installing your machine?
     C. Do you have the proper voltage set up for a 30 amp dryer and the proper plug
    configuration?  I had to have an electrician make a fast early morning visit to day to make the outlet amenable for the New 30 amps. plug.
    I've also learned ( on my own)  that new drainage hoses are now all plastic and that the machine I'm
    buying has its hose connected to its base. And I'll need  a plumber to come up with a configuration. And if that plumber jury-rigs the new machine to make it work, I can kiss my warranty Good-Bye.
     HomeDepot has lost me as a customer. They hire inexperienced people who are not
    trained and have no investment in the job. As far as Delivery America goes. 
    They might have good people at their home base, but their delivery folks, at least the ones I've met this week are undisciplined, un-trained and caused me lost time, lots of frustration, and made this process painful instead of fruitful.
     This evening: I took the advice of friends went to PC Provider name locked. on 14th Street. I saw the machine I wanted. The salesmen there asked me all the questions I should have been asked at Provider name locked. .  I bought the machine, which is being delivered tomorrow.
    Stay
    tuned:
     
    - Suzanne S.
  • To the plus, Provider name locked. has the best showroom in Manhattan and that's why we decided to purchase the fixtures for our bathroom renovation there.  Their prices are pretty good for a brick and mortar as well and they do contractor discounts.  While most of the fixtures for our renovation were delivered on schedule and were correct.  There were several issues that have caused me to give them a lower rating.  Our initial order was placed in December of 2013 for a February 2014 construction date.  The items were to be held in Provider name locked. 's warehouse until delivery was necessary.  This time frame was within all of the lead times advised by the various manufacturers.  When I gave the go ahead to deliver, I was advised that the toilet we had ordered was still in Germany.  This was quite a problem as we had a very tight renovation schedule and the plumbing in our building necessitated a rear outlet, non- pressure assisted toilet.  There is a very limited selection of these, since most modern toilets are bottom outlet and/or pressure assisted.  After considerable scrambling about on my part, I found a toilet from a different supplier in Manhattan that was delivered within a couple of days and Provider name locked. issued a credit to me.  
    The next problem we encountered was with the shower/tub faucet and valve.  When it was being installed the contractor contacted me and informed me that the delivered mixing valve was incorrect.  When contacted, Provider name locked. was unable to deliver the correct mixing valve in a timely manner, so I ended up sourcing the proper one online and having it shipped for next day delivery.  Again, a credit was issued.
    The last and most serious issue occurred when my contractor called and said that a three hole sink instead of a one hole sink had been delivered.  As the manufacturer's lead time on this item was approximately 6 weeks, we were stuck and had to go with a three hole sink fixture instead of the single hole fixture we ordered.  To their credit, Provider name locked. overnighted the three hole fixture we selected, so we'd stay on schedule.
    To summarize, they've got a great showroom, the people are nice and responsive, but the attention to detail is lacking.  Admittedly, I should have went over the initial purchase order with a fine toothed comb.  However, I made the mistake of assuming the rep I dealt with would make sure everything was correct.  In the future, I would still purchase from Provider name locked. , but would not make that mistake again.
    - Bill H.
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Hardware Stores in New York

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