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New York Furniture Stores from people just like you.

F
"From the first contact customer service was slow to respond and rude when they bothered to call back. Should have realized the bad customer service they had would" translate to even worse service in the future. We decided to go with for their quality . what we ended up with was a total nightmare. This company refused to accept any responsibility . Or show any concern whatsoever. If they had came to the site and measured maybe our experience would have been better. This company could care less about providing a great customer experience . It's a shame because all their furniture, kitchens, etc are really designed well.

-Bruce N.

B
"I purchased most of my living room furniture from , and am very happy with my purchases. I had some issues along the way-- for instance," my chairs took much longer than expected and I was eventually told the leather I was asking for would not be available, so I had to start from scratch. This was extremely disappointing as the wait time was tremendous, however, customer service couldn't have handled this better. I felt they were truly apologetic and offered me a discount for my troubles. They made every attempt to communicate the issues with me and find a way to resolve it. I also had a crack in my media console after only a couple months. I was asked to take a picture and send it, and once I did they replaced the unit asap. So while these issues were frustrating, I love my furniture and love the great customer service. I know I can trust them to do the right thing should something go wrong.

-Diane P.

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What you should know before stepping into a furniture store

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  • From the first contact customer service was slow to respond and rude when they bothered to call back. Should have realized the bad customer service they had would translate to even worse service in the future. We decided to go with Provider name locked. for their quality . what we ended up with was a total nightmare. This company refused to accept any responsibility . Or show any concern whatsoever. If they had came to the site and measured maybe our experience would have been better. This company could care less about providing a great customer experience . It's a shame because all their furniture, kitchens, etc are really designed well.
  • I purchased most of my living room furniture from Provider name locked. , and am very happy with my purchases.  I had some issues along the way-- for instance, my chairs took much longer than expected and I was eventually told the leather I was asking for would not be available, so I had to start from scratch.  This was extremely disappointing as the wait time was tremendous, however, customer service couldn't have handled this better.  I felt they were truly apologetic and offered me a discount for my troubles.  They made every attempt to communicate the issues with me and find a way to resolve it.  I also had a crack in my media console after only a couple months.  I was asked to take a picture and send it, and once I did they replaced the unit asap.  So while these issues were frustrating, I love my furniture and love the great customer service.  I know I can trust them to do the right thing should something go wrong.
  • The sofa arrived on time but the seat is nearly 22 inches high.   Standard seat height is 17 to 18 inches.  I complained and Provider name locked. sent a representative from Aleef Furniture to judge the claim.   Aleef Furniture rejected my claim saying the seat height is within the parameters allowed.   Neither Aleef nor Provider name locked. are able to tell me what the standard variations are for seat heights.   I renewed my complaint and the same thing happened again.  

    Provider name locked. passed the buck and bear no responsibility for the quality of the products they sell--don't buy from them!


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Furniture Stores in New York

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