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Tile Installation reviews in New York

Real People ~ Real Reviews ~ Real Results

  • Provider name locked. and his team solved our tile, grouting and etching problems.  Our original bathroom floor tile was poorly laid and and shifted underfoot.  As a result, the grouting cracked and crumbled.  In addition, the stone tiles had some etching from a vinegar-based cleaning product.  Provider name locked. was able to Provider name locked. and reseal the stone.  They used a great epoxy grout that was color matched to secure the tiles.  The new grout looks great and holds securely in place.  We are very pleased. Not only did Provider name locked. and his team do excellent work and deliver on their promises, but they did so in a prompt and professional manner. They were responsive over the phone and email.  I couldn't recommend them more highly.  If you have a difficult grout or tile challenge, they can help solve it.
    - Andrew L.
  • I met 4 vendors to get quotes.
    Most were solo shops and my experience is they throw prices and terminology quite loosely.  You know when they come in there will be extra charges ever step of the way.  I also got and reviewed many promotions for similar work.
    Most were less expensive then Provider name locked. , but to be Provider name locked. for the others I got the sense I would get what I paid for and would be upsold along the way.   
    Provider name locked. impressed me with the professional process and explanations.
    How do I rate them..
    A+ Professionalism - they just handled themselves very professionally.  You feel like you are in the hands of real experts. I had Provider name locked. and he team member and they are great if you get them.
    Job- For 90% of the job it could not be better.  It looks amazing and like new.  No more living with the really bad water damage tiles.  Also I get the sense that their work will maintain longer with all the proprietary processes (i did alot of research).
    The only reason I did not give perfect Provider name locked. across the board is there was a miscommunication that I had with Provider name locked. on 1 of the aspects of the job.  I tried my best to be very clear and traded many emails to clarify the job.  Then emails get converted to a more verbose 'work orders' that can be interpreted in many ways.  In this case I disagree with their interpretation.   
    Punctuality.  I gave a B.They certainly worked hard while here.  They did however show up late each day by around an hour vs. when they said they would arrive.  
    Responsiveness.   Definitely an A.  On the job and before and after they responded to all questions.
    So in summary.  I would recommend you use them.  They will do an amazing job.   Just be sure you really know ahead of time what they are doing and what you are paying for.   Maybe even suggest if the job is big enough that Provider name locked. show up at least for the start. I did not which like contributed to the confusion.   Their team is great that comes out and really is committed to high quality workmanship.   
    - Gary M.
  • Provider name locked. was nothing short of excellent.  I was struggling with a color tile.  Provider name locked. suggested white.  Perfect.  White allowed me to show off by pottery serving dishes of different colors which enlivened the entire kitchen area.  Besidesd, his cleanup was better than mine would have been!!!  And besides he is just a "nice guy" with talent.
    - Delia S.
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Tile Installers in New York

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