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Appliance Store reviews in New York

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  • Due to elevator restrictions in NYC, the condensers on sub zeros must be removed before delivery as well as before removal of refrigerators from apartments in most buildings.  This is the case in ours.  Three parties need to be involved and the process was generally quoted as taking 3-4 days by various competitors.  Lieberts was able to schedule, deliver and install the new sub zero and remove old one all in one day!.  All the service providers were courteous and considerate of our home furnishings during the process.  The sales team was direct about additional costs.  Because Lieberts is factory authorized, there is an additional warranty on the sub zero.
    - Andrew V.
  • This firm is guilty of gross negligence in my opinion.
    They advertise themselves as Sub-Zero experts.  They are not.  They are not certified.  They are not even knowledgeable despite that they appear at first to be.
    They don't carry the parts they need.  They broke my Sub-Zero freezer, did sloppy work to fix what they broke.  When i confronted them, they came back several times, each time trying to fix what they broke, each time leaving me short of a solution.
    I was very nice to them each time, i tipped them generously, and keep hoping they would actually do the work.  Unforutnately, after 4 visits it became clear that they were not CAPABLE of Provider name locked. things such as replacing a broken shelf that THEY BROKE.  They claimed (after I pressed them) that the parts were on back order.  I trusted them.  
    But after about 6 weeks of waiting for a call back after their third or fourth visit, after multiple messages I left them, i realized it was hopeless.  When i first called them the freezer was just slightly warmer than it should have been, causing my frozen stuff to slowly melt.  When they left, i had broken shelves, a freezer door that didn't completely shut, and an ice-maker that didn't work.
    I finally called an authorized Sub-Zero technician who showed me the damage these guys did.  He was able to instantly fix what was broken.  These scam artists also only accept cash.  In retrospect, i can see why.  They are unprofessional.  And they are nice enough during their service calls to keep you guessing as to whether or not they may actually be good.  They are smooth talkers, but they don't deliver.
    I am now out over $2,000 because of these guys, and they won't return my calls.  They should not be used again.  
    I am honestly worried for my safety too.... they kept asking me personal questions about when i am in the apartment, at awkward times, as if they wanted to know when the place may be unattended. Provider name locked. is their lead guy, he travels with another guy all the time, even though the work they do always seems to require less than one person.  I honestly feel like these guys are crooks who use Sub-Zero repair as a front to burglarize apartments.  
    I didn't fall for the trap and tell them my hours of being home, but i would not trust these guys.  If anything every happens to my apartment, they are prime suspects.  Please note that they did not steal anything from me -- to my knowledge.  I only mention the potential for burglary based on how intrusive they were, how many visits they made, how they had two people for less than one person's work, with seemingly no progress and no expertise in actually fixing problems.  It felt very fishy - with a second person snooping around while the other guy "fixes" things.  At the time i was concerned, but i figured, hey, maybe one guy is an apprentice, the other guy the master.... who knows.  They were nice enough.  Just please fix my stuff, i thought, treat them nicely, and all will be well -- so i thought.
    The only reason i didn't give them all "F" Provider name locked. is because they did actually restore my freezer's correct temperature.  They were able to replace some parts for the $2k+ i spent... which i have no way to verify whether or not the replacements were even necessary.  They also responded promptly to my first emergency request for service.
    One last point- they make all their phone calls from a "No caller ID" phone #.  They don't answer the phone directly - they screen their calls.  It's a total scam.  don't use these guys ever.
    - Todd K.
  • We purchased a KitchenAid refrigerator from them in 2010.  They ordered an icemaker for us, which their installer couldn't get to work.  It turned out it was the wrong icemaker for this model refrigerator.  They ordered the correct one, which required another service call.
    Provider name locked. sold us an extended warranty through "NSI Protection Plus."  We never received a copy of the policy or any other information, and it took multiple phone calls and emails to get the information from Provider name locked. .  When we needed service (twice so far), we have found that the repair companies that NSI contracts with have been very poor.  Either the companies are hard to reach on the phone, or they claim that no service dates are available.  However, if you call these repair companies and want to pay directly for the service (i.e., not under the extended warranty) then suddenly they have service dates available immediately.  Seems like a scam.  If you shop at Provider name locked. , be warned,  and certainly don't buy the "NSI Protection" plan that they push.
    - Andrea W.
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Appliance Stores in New York

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