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Sewer Cleaning reviews in New Orleans
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I was given an arrival time of between 8 - 11am. The boss and one helper arrived at 11am.
When I showed them the bathtub, the response was "that's sewage, you need to clean it up. Use a wet/dry vac" (Apart from being told the obvious, I also don't own a shop vac). That was the only time they spent in the bathroom. Even though numerous plumbing sites on the Internet had mentioned that Drum Traps are notoriously prone to clogging and flooding, there was no effort made to open the trap and look at it. The only work recommended was snaking out the external cleanout pipe that runs directly from my bathroom to the city sewer, followed by high-pressure water, at a cost of $275. When my son mentioned using a camera to look for a break because of the presence of gravel, the price quoted was an additional $350.
The following morning, another plumber began snaking the cleanout pipe. He did find numerous pieces of old, blackened fibrous material, but could not explain why gravel - which my son and I strongly believed was an indication of a break somewhere - was backing up into my bathtub together with sewage. When I asked him if he could snake the pipe from my bathtub drain to the Drum Trap, he didn't seem very interested and said it needed a different machine. He left after about two hours, saying that they couldn't use a camera because there was water in the pipe. The standing water in the bathtub had not decreased at all and the toilet was still flushing very poorly. He offered no insights into what else might be wrong, provided no "next steps", and there was no follow-up phone call from the company, not even to see if we were satisfied with the work that was done. We felt that we were no better off!
That afternoon, my son did what I would have expected an experienced plumber to do when evaluating this kind of obvious symptom - he looked in the crawl space under the house ..... and there he found a plumbing nightmare. A large pit filled with water and sewage, at the bottom of which was a clay pipe broken below the Y junction carrying wastewater from both the upstairs and downstairs bathrooms. Three days of very hard work followed: pumping out sewage, sawing off the broken part of the pipe, installing flexible Fernco couplings and rejoining the two ends with PVC pipe. The bathtub now drains normally, there is no backup into my tub when the upstairs bathtub is emptied, the Drum Trap no longer floods the bathroom floor, the toilet no longer burps sewer gas and clears on the first flush.
I would never recommend Provider name locked. 's Plumbing: poor professionalism, shallow evaluation and no follow-up.
- Patricia L.
Overall excellent service. Were on site within an hour of a Sunday 9:30 AM call. Quickly diagnosed the problem, repaired it, and explained the source and how to prevent it from happening again. Extremely professional, quick, and articulate service man (Provider name locked. ). Hard to think of any way a main house sewer connection block at 9 AM on Sunday could have gone any better.
- Lisa Treece K.
This is quite a long and sordid tale with Provider name locked. 's plumbing coming in as the hero at the end . . . After 3 sewage backups in 6 months, one of the companies that I had come out to unclog the pipe (Roto-Rooter) sent a camera down the line and pinpointed where the issue was for me. I took it upon myself to break up the sidewalk in the spot and dig to find the break. I didn't hire a plumber right away because it was unclear if it was my responsibility or a city issue. In New Orleans, to get the Sewerage and Water Board to your property, you must have your drain clean out exposed. Unfortunately, mine was Provider name locked. somewhere beneath the sidewalk or (as it turned out) my brick and concrete front porch. In digging to find the clean out and/or the problematic spot in the line, I found a total break in the sewage line on the city side. Unfortunately, I also discovered my clean out under the steps. The city came out and refused to do anything unless the clean out was exposed.
I had a couple plumbers come out to give their takes, and Provider name locked. 's was the most professional. A bit more expensive, but I thought it would be worth it . There original proposal was a major overhaul of my house's entire sewage system, but it was more than I could afford. We went back and forth a few times to refine the proposal over the next week and a half or two. My only frustration was that I needed to sometimes call a couple times to get a new quote in a reasonable timeframe (also my fault as I imagine they were starting to give up on me after all the back and forth).
Once we agreed on the scope of work and price, though, they were just incredible. They deployed some heavy equipment and a very competent team to come and they took care of the issue in one day! I wasn't there to witness, but my housemate, who actually knows a thing or two about plumbing, saw them working and was quite impressed. Thanks for getting this done Provider name locked. 's!
I've already had them back to fix a small issue in the house that a contractor I used didn't do properly. They'll definitely be my go-to from now on.
- Dan F.