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Locksmith reviews in New Orleans

  • A
    Pop-A-Lock New Orleans
    I've had them a couple of times when I locked my key in the car.  They were good.  All I needed him to do was get me into my car.  They came pretty quickly; they came within a half hour.  He was pleasant, he was very nice and did what he had to do, and he was finished.
    - JoLeigh M.
  • A
    H Rault, Inc
    Extremely well! He was prompt, worked quickly and was reasonable with his pricing. When setting the appt. information was gathered and several possibilities were discussed for the repair depending on what the repairman would find (this is old property in the French Quarter which could be more challenging).
    - JoLeigh M.
  • A
    H Rault, Inc
    The repair person fixed both locks so that my cost was just for several new keys and his time. The second lock had its problem because the door had settled at a different rate than the frame. With my permission he carved out a small addition to the lock plate setting, moved through lock plate, and the problem was solved. I did have the lock changed so the key that opened the front door would also open the rear door. He was very professional, enjoyed the work, and was easy to work with.
    - Patricia M.
  • A
    Jeff of all Trades
    Once again, Jeff to the rescue. I needed to replace (I thought) an exterior door handle and knob (dual-type). Went to Home Depot: the parts are a couple hundred bucks, and I was advised to hire a locksmith. I called Jeff and he came over the same afternoon and with a little ingenuity fixed the one I had - with a hammer and screwdriver he re-bent the faulty part back into place. Then he tried to refuse payment (I'm thinking he mostly likes to come over to play with the dog). he saved us couple hundred dollars, at least, and for the cost of lunch the next day, which I volunteered. Oh, and on the way out, he noticed that our gate latch was broken, and he fixed that too.
    - Gary C.
  • A
    RAINBOW QUALITY PAINTING & REMODELING LLC
    Excellent ! Very professional and a great job. Left property ready to rent. He always provides an itemized and accurate description of what work was done, and always reasonable prices. I have depended on Steve Jones for many years and he has never disappointed and always ready to fit in an emergency situation to help. I have only had compliments from the tenants he has helped and from the neighbors. Will continue to depend on him.
    - Joan P.
  • A
    Acme Lock
    Fabulous at every stage. When I initially called the staff who assisted me over the phone were cheery, pleasant, and helpful (this is often not the case w businesses). The locksmith, Hugh Fogarty, first came to view the work, make suggestions, provide an estimate, and scheduled an appt for the next day. The initial job evolved into a much larger one as I got a better understanding of what was needed and what my options were. Hugh was well informed and excellent at providing options to the numerous scenarios I presented. Everything was completed in one day. Hugh worked the entire time he was here, focused on customer satisfaction as much as completing the job. He stayed late and worked through lunch. About 3 weeks later we were having consistent challenges w one particular lock. I called Acme - same excellent phone customer service. I specifically requested Huge and although he had an already full schedule, I was fit into his schedule the next day. He came out first thing in the morning. Same excellent service. Adjusted the lock. There was no charge for this.
    - Isabella M.
  • A
    Star Lock And Key Co Inc
    My front door lock jammed to the point that the first locksmith I called couldn't fix it and recommended Star Lock & Key because they've been in business for so long and might have the expertise/equipment to work in this antique lock.  The lock is original equipment from 1929.  I called Star about 10:45 a.m. and the job was completed by 3 p.m.  The locksmith who came out unjammed the lock had been on another call before coming here.  The lock is not fixed--it has been disabled because it is broken, but we can use the deadbolt until I can find a replacement.  Throughout, I was impressed by both the person who answered my phone call and the man who came out.  I'm sorry that the lock can't be fixed, but at least we can lock the door.  I'd recommend Star Lock & Key for anyone who needs a locksmith.



    - Morva O.
  • A
    H Rault, Inc
    Great experience. It was easy to schedule within a few days of my call. The locksmith arrived promptly and was professional. He rekeyed everything. Our backdoor has a special advanced locking mechanism with which I was unfamiliar. He explained how it worked and showed me how to use its features. He also provided great advice to safely store one set of the Original Master Keys, and only use it to have any future duplicates made (he provided me with several copies while here). 
    We have a set of tall, narrow double doors leading to a bedroom. There was not a bolt to secure either door, therefore no way to close the doors securely. He recommended what hardware would work and the style that would compliment the door and door knobs. He made an appointment for the installer to come the next day. He installed a beautiful, high-quality 12" surface-mounted sliding bolt at the top of one of the doors that matches in style and proportion to the other hardware. It looks great and is functional. The long length allows me to easily reach it, The top mount eliminated the need for hardware to be drilled into 150 year old floors, and nothing to hurt a bare foot. 
    Professional, easy to schedule an appointment, knowledgable about the needs of the homes in the area, and very reasonably priced.


    - Janie F.
  • F
    NOP Lock & Key
    We called this locksmith because of a front door deadbolt lock that was getting difficult to put a key into. I've had this type of problem before, years ago, and a locksmith came and said all I need was to have the lock "reamed", which I understod to mean that the tumblers in the lock just needed to be lined up or straightened. No big deal. The lock was kept and worked fine thereafter. We were expecting a similar reasonable fix. Instead, we got some young Hispanic man who could not speak ANY English at all. Nothing. So who knows how well - if at all - the basic problem with the lock was understood. This young man's solution was just to put in a new lock. Even though that was more expensive than we expected, that would have been fine, just water under the bridge. But for the last few months the lock has started to suffer from the same problem, and now, 5 months later is unusable. We called NOP Lock and Key back to asked them to address this problem. They would only do this for another significant fee, something like a couple hundred dollars. They said they guarantee their work for only 30 days! I expressed considerable displeasure at this and said I think that 30 days is a very short time to be willing to stand by your work. It's just a deadbolt lock, not a high performance sports car we're talking about. The person with whom I spoke then went on to say that the "technician" who installed the lock no longer worked for them anyway and couldn't be dispatched. Hmmm. Then they said that the problem was really with the lock, not the installation, which is an interesting assertion because no one from their company ever came to look such that they could even make that judgment. Besides that, their ads claim to use only the highest quality locks, etc. etc. Because of my insistence that they come out and do the right thing and stand by their work without gouging us again with some fat fee, I eventually got on the line with a man who was apparently the owner, "Dan". This person was extraordinarily defensive and quickly became rude and insulting. He said I "wouldn't know a good lock if I saw one." Funny, I was thinking the same thing about him. After a moment of his unprofessional tirade, I just said that I would put this review on Angie's list to spare others the misfortune of dealing with this company. Dan asserted this was a "threat". No Dan. It's just a customer exercising his right to complain about poor service. If the quality of your work isn't important to you as a matter of principle, then take this bad review and whatever ramifications it has on your business.  All I can say is, if anyone reads this review and still goes with NOP Lock & Key, you deserve whatever you get.
    - James D.
  • A
    Acme Lock
    Called called Nina at the office and she called me right back in about 10 minutes. Kelly showed up about 20 minutes later. She was very nice and professional. The job took about 30 minutes and I was able to pay easily by credit card.
    - Daya N.
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Locksmiths in New Orleans

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