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Oral Surgery reviews in Nashville

Real People ~ Real Reviews ~ Real Results

  • The experience was horiffic. When we walked in the receptionist at the front counter was cold, abrupt and hasty. Apparently, she didn't have time to educate me or answer my questions about the procedure or payment. The questions I did have were met with irritation as though she didn't want to be bothered. I have never worn dentures and I am my mother's advocate and caregiver, so it was imperative they help to educate me so I could properly take care of my mothers new teeth. 
    When they called us back to the dental chair (an hour after our appointment time), we were rushed back into a dirty room with chairs that couldn't be moved. My mother is in a specialty wheelchair and completely immobile.  She cannot be removed from her chair without a Provider name locked. lift and I made this clear when I called them one week prior to the appointment.  There was no way to accommodate my mother at the facility even though I was assured they could handle our unique situation.  Once we were in the dental office the dental tech seemed very burdened by my mother's condition and it was very clear the tech was miserable in her job.  She was cold and somewhat removed in her demeanor towards us, but she wasted no time in getting us to sign a conultation and consent to treat form.  Because the room was too small to Provider name locked. my mother flat in her wheelchair, they decided to sit her straight up in her chair instead for the denture impressions. Mind you, I have had no experience with a denture procedure so I had no idea what to expect. I found out later from another dentist that she should have been laid back in a chair for an accurate fitting.  A dentist named Provider name locked. came in and looked at my mother's mouth, then looked at me and said, "The cheapest I can get it done is for $295." I was appauled that she would make such a Provider name locked. statement.  We had a budget far above $295.  I wasn't looking for cheap, I wanted someone to care for my mother properly. What the heck was that all about?  And so was our introduction to Provider name locked. . I told her I wanted what was best for my mother and she said custome dentures for $450 would be an option.  I agreed to the custom dentures, but I failed to ask for samples.  I found out after researching for help after this gawd-awful experience that I should have requested to see a sample of what the "custom" denture looked like, but being ignorant, I failed to ask. I already didn't care for Provider name locked. when her first words to me were about money or what she thought appeared to be something we lacked, but she really set me off when she snapped at me for asking her a question about my mother's procedure. I retorted that I was ignorant about dentures and I was only seeking understanding.
    They told us they needed to take an impression, so they grabbed a mold and put the tray in her mouth.  They moved very quickly. The process lasted 5-6 minutes. Mother still had that clay looking stuff on her face and in her mouth when they removed the tray, but no one tried to remove it.  An angry tech came to check on us (not Provider name locked. ) and saw I was concerned my mother might choke on clay and she did wipe my mother's face some. Once I mentioned the possibility of choking, the tech's disposition changed some and she became more pleasant, which I appreciated. Please note: my mother has dementia and she MUST be cued for everything--even when to open and close her mouth. I told the dental tech that she needed to Provider name locked. my mother to swish her mouth and spit. The tech went to grab water for mother after mother said she had glue in her mouth. Not even 60 seconds before telling the tech my mother had to be cued to swish and spit, she gave mother the water without cuing her and mother drank the water! Now I am freaking out as my mother is drinking cement or whatever that crap was in her mouth.  So, the tech wasn't listening--frankly, that is negligence.
    The whole process from getting back to the "chair" (which they couldn't move out of the way to make room for mother's wheelchair) and leaving the chair took less than 15 minutes. 15 minutes. Really?  I felt terribly uncomfortable after the experience, and wanted to run out of that place, but my mother has been without upper teeth for so long I wanted to make it right for her. They said we could go back into the lobby and once our number on the board turned green we were good to leave the facility.  We waited for about 15 minutes and I told my mother that the process didn't feel right and I didn't want to stay in that place.  I took mother and I up to the window to inform them that we would be leaving and that I didn't feel comfortable with their move 'em in/move 'em out service. I voiced my concerns about the rudeness of the satff, being snapped at by dentist Provider name locked. and I told them that it was obvious they couldn't acommodate a special needs patient. The lady at the billing/payment desk wanted to get a manager, so Provider name locked. the manager came to the desk and asked us to come inside to the payment location as by now I was VERY upset and they didn't want patients in the lobby hearing the commotion.  The office manager, Provider name locked. asked us what the problem was and I told her about the treatment upon arrival and the treatment during the consultation.  The conversation escalated when I told her I did not feel that Affordable Denrures was a good fit for my mother.  Provider name locked. was offended by my criticism of her staff and shook her finger in my face and proceeded to yell at me.  By now I was seeing red.  Then she told me her mother died of cancer a year earlier and she understood what I was going through, so I retorted with, "Then you must know first-hand how protective a child can be of their parent?" The arguing ceased at that moment and I wanted to take my mother out of there, but Provider name locked. said the decision should be up to my mother (a dementia patient) and in front of me and a few staff members she said, "Miss Provider name locked. , would you like us to do your dentures?"  And of course my mother said "Yes."  So essentially I caved in after being railroaded by Provider name locked. .  But here's the kicker--they made me pay for the work up front and in my, (yes, my) ignorance I gave them my credit card thinking I was paying for the consultation and not the entire procedure (which had not even been completed).
    I did (begrudgingly) take my mother back to get the denture when it was ready.  We made a total of three trips for fittings and on the third fitting we worked with an amazing young Hispanic lady who teched for my mother and made sure that we left the office with a decent fit.  She was the only nice thing about the entire saga.
    Provider name locked. is NOT a place for the inexperienced denture wearer.  They gave me NO education on how to care for the dentures and they sent us home with nothing for cleaning or maintenance care.  Secondly, they are NOT a place equipped to physically or emotionally to handle patients with special needs or patients bound to a wheel chair.  I cannot speak for patients who are mobile and in their rights minds and are able to make decisoions for themselves; for those people, Provider name locked. may be a perfect Provider name locked. (no pun intended), but in our case, it was a disaster and I am cannot recommend them for people with special circumstances.  And lasty, the medical staff and the staffing manager should NEVER reprimand a concerned patient or in my case a concerned caregiver at anytime.  My mother was a hospice patient and they knew this when I made the appointment for her. Anyone with half an education should RESPECT end of life care and if they say they can accommodate THEY, not me, should do everything they possibly can to make the patient and the caregiver comfortable with the procedure from the walking through the office door to the dental care to the saying goodbye after settling the bill.  Sadly, this company failed on all fronts and we will not be referring our friends and family there.

    - Cynthia B.
  • He is very nice and funny.  He is very friendly.  He is very energetic and has a great personality.The first time I ever met him he wanted go down and talk to my TaeKwanDo instructor as to why I would be out for 2 weeks. The reason why I did not want to take off for two weeks was because its was coming up on my first TaeKwanDo tournament and I was trying to practice all I could and get ready for it before the tourney.  Because of the work done by my dentist, I was able to attend my tourney and I even got 2nd place!  He goes above and beyond. I trust him with my life.
    - Nichole B.
  • He is really friendly, has a good sense of humor, and he is painless. He does really good work, but I have not been to him in an emergency, I have been to him mostly for teeth cleaning. His office is not very fancy, but it is comfortable and clean, and I have seen fancier ones. I have never had to wait very long, two minutes at the most, and his chair side manner is excellent, he likes to joke a lot.
    - Dale P.
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Oral Surgeons in Nashville

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