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Limousine Service reviews in Nashville
Real People ~ Real Reviews ~ Real Results
There were some issues when trying to make our reservations -- multiple calls, different quotes, and never spoke with the same person. Wish we had paid attention to this red flag at the time.
Service #1 above -- the van -- was a fiasco. The van only made one trip. On that trip, the passengers reported that the driver didn't know where he was going, so it took over 30 minutes, rather than 15, to arrive at our home. Various family members (including the bride's father) were left waiting at the hotel until over an hour past the reception's start time. Many guests ended up driving themselves to our reception.
Meanwhile, the van driver entered our home in the middle of our wedding reception and demanded -- from the groom -- a hard copy of our credit card on the spot to charge for another trip. He was aggressive and agitated; very unprofessional. We did not comply.
Service #2 above -- the two town cars -- was fine. One of the drivers mingled some with our guests while waiting for them to be ready, and was very personable.
When we got our receipts via email, we were surprised by an additional $45 gratuity charge for one of the town car drivers. There was not a gratuity guarantee noted on our contract. We agreed to this charge despite it being a surprise.
When we contacted Provider name locked. at least 8 times over the course of two weeks following the service date, we left multiple messages and only had one call returned. We finally agreed on what we see as a very small credit amount for our trouble ($25) and they did not even follow through on that.
- Molly E.
We reserved the car 1 week before. They called us the night before to confirm arrangements. Our driver made sure to that we were happy even though we were a little loud it did not bother him one bit. He drove us from event to event. We pre-paid by credit card and gave the driver cash for a tip.- Frank S.