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Landscaping reviews in Nashville

Real People ~ Real Reviews ~ Real Results

  • Upon arrival Jose was professional, he arrived at date and time schedule, we walked the yard and looked at each tree. I watched as he sized up each tree and figured how he was going to maneuver in back yard, he told me he could do and and it would take two days. His team were professional, cam in and did the work, cleaned up and left. I was impressed with the whole experience. All others talked about how big the trees were, the stump of one and hauling must have have been too much for them. One even asked if J and J was one that I was considering. Good to know when when your own knows about you
    - Renita D.
  • Angel's Tree Service is the way to go. He will be my only call from now on. He was punctual, pricing was excellent, and his tree knowledge was unbelievable. We even shared a laugh when we thought something was a tree and he informed us that it was a wild honeysuckle that the tenants had allow to grow about 10 ft high.
    - LATASSA K.
  • Robert did fix the leak, and his quote was very reasonable. However, after a YEAR of me contacting him, he has NEVER RETURNED to repatch my driveway, which is said would. He said it was included in the price, but then asked me to buy the asphalt, which I did because his quote had been so reasonable. I bought 15 bags of asphalt and he NEVER CAME BACK. Every so often he answers my phone calls and says he will come do it, but then never does. I really didn't want to leave a negative review because the work was good and cheap, but it's crazy that he just ditched out on the last part of the work he agreed to.
    - Kathryn A.
  • Chris and his crew have worked on many tree issues for me over the years. Whether dealing with potentially dangerous limbs over the house, pruning trees to let in more light, or removing diseased trees that were ready to fall on the house.
    - kevin b.
  • Stephanie was extremely courteous and knowledgeable when she came out to complete a quote. She took the time to answer all of my questions and provided some great suggestions on what to do with several aspects of my yard. The job was completed in a timely manner and my yard looked better than when I first bought the house. I will definitely hire again.
    - Lakisha J.
  • George has been very helpful throughout this project. We wanted privacy from our new neighbors, who had just built a megahouse. George helped us pick the right kind of evergreens to give us year-round visual protection. He obtained the trees from a mountainside, and let us pick several of them ourselves through an exchange of text messages while he was out there. George worked with the neighbors' foreman to get access through their property, saving us a lot of money. When installation day came, George worked a long time with me to determine precisely where the trees should be placed in order to maximize our screen from several rooms of the house. It was worth the effort. The day went smoothly. The trees started growing right away, which was exciting. We bought 14 trees. We chose hemlocks (12) and magnolias (2). The hemlocks have a wonderful forest smell. George visited the property after the planting and gave us tips several times on watering and on a vitamin treatment we could try for a couple trees that were struggling. Unfortunately, despite our conscientious watering and vitamin treatments, one of the hemlocks died. It's pretty disappointing, especially since it is in a key spot in our screen. I'm not sure what to do about it. All but one or two of the others still look robust. George also replaced the plastic corrugated drain pipes that carry rain from our downspouts. Several of them dumped into the middle of the yard. So George re-routed and extended them so they flowed in to the creek near our house. They work great, and his crew did a super job preserving the grass where possible and re-planting where it wasn't. George seemed truly concerned with the outcome during the project, and we are glad we chose him.
    - Ruby S.
  • I've used Depot Lawncare for more than 2 years for a rental house I own in town. They do a mow and trim on a 2-3 week cycle during the growing season, then a gutter cleaning and leaf removal at the start of winter. They show up on time, are efficient and get the work done nicely. Their communication is excellent - their original estimate was done by using an aerial survey of the lot and calculating the amount of area to be mowed. I appreciate the electronic communications which have always been wonderful! When you live 900 miles away from the property you can't see every move, and with Depot I know that they do what they say, and that the yard looks great - and they send before/after pictures! Late this past summer Depot took on a much larger project: to clear 20 years of overgrowth along the front and sides of the property. It was not inexpensive - Depot pays its people well and as a result they have both high quality and stability in their employee team. At the end of the day though I had a crew that really did a nice piece of work. They also did many 'little things' along the way - like tackling and spraying the poison ivy that was everywhere - and cutting vines that were running up the existing trees. They ended up grinding all of the brush they cut and using the resultant mulch all over. It is a true moment of zen for dedicated landscape guys to run brush through a shredder. :) They are doing some additional mulching now with nicer-looking bark mulch and will be finishing up some stump grinding, and once the leaves are off the trees I will have them come back to do more brush removal to continue to open up the property. So net - I've used them for > 2 years and definitely recommend them! When you work with service providers from a distance, a trust relationship is everything, and I have that with Depot.
    - Amy P.
  • The company provided scheduled services for lawn, fertilizer and shrub care. I emphasized that I only wanted organic products to be used on my lawn; I refused the weed control because of the chemicals. I was told they did have an organic lawn care but it takes a long time to deter the weeds, if at all. I told them I did not mind the weeds. I do care about the environment. I had to go over my treatment applications last year as this has happened once before. Today I was home and inquired about the service. I was told it was for weed control. I told him I do not get weed control. He informed his office who stopped all services. I was told the services were conflicting and that the company would contact me about why I discontinued the applications. I called the main customer service, who did not have a record of the service suspension. I was told the last weed control was last done in August. She sent a request for a manager to contact me and placed all my services on hold for a year. I replied I do not want their services because Trugreen can not be trusted to provide services requested. I was told that the manager will review this information and get back to me in 48 hours. I told her this was not acceptable but she said this would give the main office a chance to pull my records. I have given this company numerous opportunities and when the manager calls I will tell him why and ask what will be done with the monies I have spent on applications that were not suppose to be given.
    - Lynise N.
  • Terrible management, they pretend that you are important, they promise both service and quality, and neither is true! One tech spends two hours here servicing, the next 45 minutes, manager after manager called or came out promising better service and results. They stated that they were in a pickle because they purchased Scott's clients, but they never came through! They are 100% rip-off, the weeds and bugs came back time after time. The same thing happened last season, I fired them only to have the branch manager and field manager promise me that I was important, and they would come through, well they did not. They also lied as to how much the service would cost based on the agreed coverage area. I have now filed a claim against them for a 100% refund, as they claim they stand behind 100% satisfaction. Seriously, purchase these products from the hardware store and do it yourself, it is not hard, and you will actually get proven results. TruGreen is a complete and utter mess, mismanaged, understaffed and just big fat liars. They do not care to respond to your service issues. I have pages of texts and emails from managers that I will be sharing and posting on every single consumer forum, until I get a 100% refund, depending on how much energy I want to spend to forewarn future potential customers. Run Forrest, run! By contesting and reversing the VISA charge and whereas credit card companies fight for you, the TruGreen managers manager called me yesterday and stated social media platforms like this are not important and most users are liars, however, we together and like the 100's if not 1,000's of similar posts that can be found by searching, the people are speaking and what we are collectively sharing is our experiences and truths, buyer beware, THEY DO NOT CARE! Bottom Line: I WOULD NOT recommend TruGreen to a friend, ONLY an enemy!!!
    - Daniel H.
  • I learned a valuable lesson from this provider, though certainly not the one he probably thinks he taught me. That lesson is: ALWAYS read the negative reviews, and pay extra close attention to the provider's responses. If the responses posted to reviews are hostile, condescending, obnoxious, and insulting, then there is a pretty good chance your service will be too at the first sign of dispute or even question. I had previously left a good review for this company. For a one-time mow they did a great job. When I asked them for another one-time mow at the beginning of this season, they did a great job. So I went ahead and contracted their services for the season. On the first couple of mows, they had weed-eated very thoroughly, including right alongside the house. They stopped doing this though, and I emailed to ask why. (If you check their poorly-written website, they stress multiple times they don't want phone calls because they are avid users of technology, which I will get back to.) After the next mow, I emailed again. I was asked to send in pictures. I did. No further response. After the most recent mow, frustrated by the lack of a clear answer, I emailed them again and suggested I did not need their service if I was going to have to do it myself. Very shortly after this I received a long, rambly, hostile and frankly obnoxious email that stated the tiny strip of weeds between the side of my house and the driveway was considered garden bed and was not included in my service level, but I could upgrade my service level for it. I would not have considered that tiny strip a garden bed, but very well. I was also told I couldn't say they did it before because it should never have been done at all and the email included a screenshot of their website with a bunch of red MSPaint lines on it. After reading the incredibly rude email, I informed them that I didn't think it should have taken multiple emails to get this answer--which their own work crews apparently don't understand (which I will also get back to)--and that I wished to terminate their service. At this point, I received an even ruder and more obnoxious email informing me that I had been deemed a "hostile" customer, the owner had informed the office person they didn't have to deal with rude customers and proceeded to low-grade insult/slam me. This was particularly ironic as it was the bad attitude of his (or his staffer's--it was usually unclear who I was talking to, but apparently I was supposed to know somehow anyway) previous email that was what really lost him my business. He told me they didn't answer my previous emails because they only have one office staffer and he literally sent me a screen shot of his email box with the number of unread emails circled in red. If your business premise is that you rely on technology, you might start with figuring out how to catch up on your emails, and how to write them with something halfway approaching professionalism. You might also hire someone who has half a clue about website design to make something sensible and readable out of your company's website, and perhaps spend a bit more time training your crew. As for the garden beds--the real kicker in this story is that they NEVER STOPPED mowing the front half of what is absolutely, indisputably garden bed at the front of the house, that actually has roses and shrubs in it. I didn't even bring that up, because by that point I had already decided I was not going to give any more money to this company based on the quality of communication to which I was treated. So while the owner is yelling at me for not understanding his poorly written policy, his own crew was hit or miss on it in a way that made it impossible for me to understand what I was actually supposed to be getting. There are plenty of lawn mowing services in Nashville. No one needs to take crap from a guy who can't communicate with either his customers or his crews and takes it out on customers when they get confused and frustrated with erratic service and unresponsiveness. This business owner's lack of staffing, inability to create/enforce consistent standards for his work crews, and inability to speak to a customer with anything resembling professionalism and without rattling off a litany of insults and excuses are not the problem of his customers. In hindsight, the initial high-detail, high-quality service I received almost feels like a bait and switch, whether intentional or not. But don't take my word for it--read the responses he has posted here to every bad review. Nothing is ever his fault, and his replies border on character assassination or threatening in some cases. I have no doubt he will do the same with this review. He doesn't have time to answer emails from current paying customers, but he sure has time to argue online with and insult his growing number of dissatisfied former customers.
    - Ashley D.
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