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Hardware Store reviews in Nashville

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  • This was a miserable experience with Provider name locked.
    We purchased a five foot wide, custom order french door in early November.   The door required 4 week lead time but arrived at the store on 11/19/13 well ahead of the 11/28 due date.  Missing, however was the sill Provider name locked. . Although Provider name locked. said they contacted their supplier immediately, they were unable to get me the sill Provider name locked.   until 12/5/13.  This pushed my installation window with my contractor way out.  When I was finally able to get the door, I discovered they had ordered the wrong inswing although I had gone in many times to tell them exactly the way I wanted it to work.  The person at the desk did not know what she was doing and ordered the wrong door to swing in.  She also showed me  how the mechanism would work  to open the french door that was not the inswing door by showing me a door in the store.  The door she showed me could be easily opened at the knob by my 91 year old mother in law so she could safely exit the house if needed but the door that arrived was completely different and she was unable to open both doors safely by herself since she is on a walker and unable to unlatch the door on the top and bottom.
    I complained to management and told them they needed to train staff and offered to talk to the manager about how unhappy I was with the service.  I never heard from the store manager.  By the time all of this went down, I decided to go with what I had rather than delay the project any longer.
    I will not go back to Provider name locked. for doors or windows for any  projects I need to do in the future.

    - LEIGH K.
  • Sales guy was helpful and I knew mostly what I wanted and  he helped me use my coupons in the best way.  Delivery team reminded me and truck was prompt and alerted me as to drop off.  I even had them come back out to level it.  One of the sales folks at my 2nd visit was less happy but eventually scheduled the guys to come back out.  They don't like to call it "set up", it's a "delivery" for manufacturer warranty purposes, but they did it and the guys that came (2x) were capable and friendly and leveled my washer.  Provider name locked. will make sure you're happy in the first 30 days, that was still in my window.
    - Jeri W.
  • Came out and inspected under the house because we were concerned that the unit had damage and was leaking cool air under the house and not functioning correctly. Was very detailed in his inspection under the house. Very happy! No damage, and no work needed. 
    - David V.
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Hardware Stores in Nashville

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