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Computer Repair reviews in Nashville
Real People ~ Real Reviews ~ Real Results
All was well until I paid for the work and as I started to leave, I noticed a sign saying something about some Windows computer system being no longer usable. I said, "I assume I don't have that one." The employee at the desk (very nice) said let me check. She checked my computer and said you do have it. I asked why they would do a checkup on it and charge me instead of telling me first that my computer would be immediately obsolete and unsafe. She became a bit flustered (still nice) and said she did not know.
The upshot was that she was going to check with everyone and they would call me. In the end, I was offered a discount on a new computer if I bought it from them. I couldn't have a discount if I wanted an Apple, which I had decided I wanted if I ever had to get a new computer.
I tried to talk to the owner, Provider name locked. , but kept having to talk to employees (all very nice) that had no authority to find an adequate solution for the loss of my $99.
To add insult to injury, they said I had read an email they had sent me (they send out lots of mass emailings about this and that that sometimes I opened, sometimes not. I remembered glancing at an email (hardly taking a close read) that there was a computer system that was going obsolete but I didn't think it was mine. Either way, apparently, they track you in a way that seemed odd to me - and they jumped to the conclusion that if an email were opened that it was read and digested. And, they didn't seem to understand that a customer like me is not computer savvy the way they are. Anyway, it was odd to shift this Provider name locked. to the customer's shoulder. I told them they were the experts I counted on to know these things if I brought my computer in. I had always been a big fan of the place, thinking they were my guide in the new technology world, and I loved sending people there. Maybe it was the cute name!
Eventually, I did get to talk to the owner Provider name locked. . He was not so pleasant as his employees but that didn't matter. He talked about how hard his business was and said it depended on people getting service contracts with the company - which I didn't have! He admitted that his technician failed by not getting in touch with me and telling me the system was going obsolete right away.
But his solution was to offer me coupons and he said I was at fault, too, because there were newspaper articles and radio stories that the system would go obsolete. ?? I was clueless about that! Again, this is for the experts to follow!
After a long conversation going nowhere, I offered to split the different. I said he could pay back half and I would call it even. That was much more than fair to him, I thought. He seemed to like the idea but said he wanted to sleep on it. He said he would call me the next day. He never called. I waited and waited. Days, weeks. I sent a letter saying he had agreed to this and asked if we could move forward. I never heard back. Ever.
itI am a senior citizen out $99. At any age, it is not good.
- Anne P.
Provider name locked. was incredible to work with. He promptly responded to my request for service and returned my PC within 1 business day. Upon returning the PC, Mr. Provider name locked. explained all he had done and provided guidance on how to maintain my PC in the future. I highly recommend Provider name locked. for all of your computer needs.
- Patricia M.
I got hit with BSOD. Emailed Provider name locked. . She provided me with a couple of self help hints that night for free. They didn't work. Next afternoon,she came over. Diagnosed that my hard drive had been damaged. Took my computer with her and 18 hours later, she returned it, with all my programs reinstalled, except for a few that I needed to put in passwords. She stayed with me to get everything up and running. She was professional and delightful.
- Stephen E.