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Auto Glass Repair reviews in Nashville

Real People ~ Real Reviews ~ Real Results

  • I made an appointment on-line. Even though I was punctual, @1:30 pm, and drove in to their shop, I had a 2.5 hour wait as there were several people "ahead" of me. No explanation was offered to waiting room customers. Other than that, the quality was good, the job was excellent, and I was very happy with the end product and service. BUT, be prepared to wait, just as if you were another walk-in, even if you did have an "appointment"!
    - Loren C.
  • The tech showed up an hour and a half late. He had personally called me earlier in the day to assure me it would be between 1pm and 3pm. He showed up at 4:30pm just as it began to rain. The weather radar showed that the shower would be passing quickly, however the tech stated that he could not work in the rain (which is understandable) , but I asked him to stick around for up to 30 minutes because the weather radar showed the storm passing over quickly. He ignored me and said that the earliest he could be back would be 5 days in the future. He left immediately and 5 minutes after he was gone the rain stopped and the sun came out just like the weather radar indicated it would. I called him back on his phone but he would not answer, and then it would just go straight to voice mail. Basically he used a summer shower as an excuse to take the rest of the day off. I am now in a bind without my car and without a way to work. I will NEVER give them a penny of my money and I urge anyone who needs automobile glass to look elsewhere. It seems like in this situation he would have waited up to 30 minutes at the very least to see if conditions would improve. But he was more than happy to just leave me without a car indefinitely. The customer service department has yet to answer my email or return my call. And if you check their facebook reviews you will see that 90% of the reviews are 1 star. DON'T MAKE THE SAME MISTAKE!!! They may have a catchy jingle, but thats all they have going for them!
    - marcus f.
  • Work was performed in the Hendersonville location.  They were very professional. Work was completed quickly. All electronics function as they did with the OEM windshield. I've experienced no increase in wind noise nor have I experienced any water leaks since replacing the windshield.
    - Martin C.
  • The work was great - they coordinated with our insurance company but the price was far higher than their estimate. When I asked they said they had quoted the wrong windshield - but since it was through our insurance we weren't personally responsible for the extra charge. Just make sure they stick to their quote if you are paying personally for a replacement
    - Carol C.
  • I called about 5 pm on Friday evening to get a price quote to repair a cracked windshield.  I was asked the size of the damage and when I said it had a couple of cracks about 6-8" long they told me that the windshield would have to be replaced.  They could do it the next day for $179 plus tax and it would take about an hour.  I made an appointment for 11 am Saturday morning.  I got there about 10 minutes early and they had me out before noon.  I would definitely use them again.   
    - DON S.
  • They damaged my vehicle while installing a new windshield, and damaged that windshield as well.  They replaced the windshield again, but did not fix the damage to my car which included a dent in my hood, chipping some paint, and scratched the interior as well.  They previously promised to fix the damages, but then refused to do so and denied that they caused the damage.
    - Michelle R.
  • My windshield had a chip that evolved into a long crack - 12" long.  The quote provided over the phone $325+tax was much lower than comparable auto glass shops.  Appointment set-up at my home was quick, easy and convenient.  They called the morning of the install and gave a time when they would arrive.  They were on-time and did a great job.  Service provider was prompt, professional and courteous.  They did not try to upsell or change the price after arriving for the appointment.  Great customer service and a lifetime warranty.
    - Toni H.
  • We chose Jack Morris because of their location and because they were very professional over the phone. While another cheaper company was willing to send someone to our home, we respected that Jack Morris wouldn't send out a technician in the subzero temperatures. We drove the car to them. They never called us to let us know when it was ready. They also did a terrible job vacuuming out the glass in the back seat. There were large chunks just to the side of our car seat. They were rude when I asked them to clean the car again. Even after they did, there was still plenty of glass in the floor mats. I wouldn't use them again.
    - Allison S.
  • Safelite AutoGlass replaced my windshield after it had been broken by an unknown object (most likely a rock) while I was driving. The technician Terry Fussell did an excellent job with absolutely no inconvenience to me. He found my car in the lot where I park during the day, completed the replacement, cleaned/vacuumed the shattered glass from inside the car, cleaned the exterior windows, and left the receipt in the car. My cost was the amount of my deductible $100. Excellent service, above and beyond my expectations!
    - JOYCE F.
  • My windshield cracked after a rock hit the bottom right corner when driving on the interstate. When I got home, I looked up companies and found Superb Windshield repair. LeBron had great reviews - and to my knowledge was the only company who performs only windshield repairs (some say they do repairs and replacements, but will really only install new windshields). The rock had generated a combination break where there was damage from the initial impact and then a 12" crack that extended up towards the middle of the windshield. I covered the crack with clear adhesive tape as recommended by Superb's website in order to prevent dirt or other contaminants from entering the crack. The retail cost for a new windshield for my new 2013 Mini Cooper S Countryman was approximately $600 (with rain detection and defrost) - and the dealer was going to charge me $1200. Replacing the windshield was financially not an option for me. I called LeBron at 10pm at night on Sunday and was able to set up an appointment at7am the next morning. These are the types of perks of working with a small company whose employee is the owner! He met me the next morning outside the office building above his shop (it can be hard for some people to find because it's at the bottom of the parking garage - so he generally suggests to meet you so that you don't get lost). I pulled my car into the shop and sat in his seating area right in front of the car. It was comfortable and I was able to watch LeBron perform the repair. He measured the crack and it was 11 and 1/2 inches. He said it would take about two hours (which it did) and the final price of the job was $125 as listed on the website. Initially, he had to drill a small hole in the edge of the crack in order to have a reservoir to start injecting the resin (which will fill the crack) - don't be alarmed - this will not break the windshield! Then he filled the rest of the crack with resin and for my medium sized windshield crack/combination break, the procedure took about two hours. He was professional and did a great job repairing the windshield! With a crack of that size, it is really impossible to have a repair with no blemish afterwards. So, the crack is still slightly visible but only from certain angles looking at the windshield. I can't see it when I drive - unless I squint and tilt my head at an angle - then it is only slightly visible. If you have a windshield crack - I would recommend contacting LeBron to explain the extent of the damage to him. Then he can likely tell you the price and time it will take. The trouble with using a company that can perform repairs and replacements is that most likely - they are going to try to convince you/or tell you that you need a replacement when in fact you may not. Repairs are not as cost effective for them because they can take longer and they make less money off of them. However, repairs are extremely cost effective for the customer! Overall, I was extremely satisfied with Superb Windshield Repair and would recommend LeBron to anyone.
    - Alison S.
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Windshield Glass Repair Services in Nashville

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