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Water And Smoke Damage reviews in Minneapolis

Real People ~ Real Reviews ~ Real Results

  • Provider name locked. did an amazing job when I had a minor oven fire that
    required my whole apartment to be cleaned for the smoke damage. They met
    up with me probably within an hour when I called them, walked me
    through everything during what was already a stressful time, and were
    great advocates and handled everything with my renters insurance and my
    building management, which involved quite a lot of back and forth.
    They also always showed up on time when they said they would. I wasn't
    especially looking forward to returning home after being displaced for
    about a week (it was the scene of the incident!) but Provider name locked. did such a
    great job, and my place feels like home again and my place is cleaner
    than it has been in years. I'm incredibly grateful I came across them on
    the Better Business Bureau website.

    - Amanda H.
  • What a great experience and the whole team was a pleasure to work with in a time of crisis....PROMPT, Professional, Go the extra mile, Personal.  
      I called Provider name locked. Restoration recently when I woke up to the sound of running water and discovered my Family Room was f looded and my carpet was soaking wet. Panic with getting girls ready for school and staying off the carpet, as well as the dog!   Called a plumber and explained what was happening and instantly suggested calling Provider name locked. .  Checked Angie's list and they had such great reviews I decided to call them.
    People are right, they come out in about an hour (right after the plumber) and they started vacuuming up the water and then set up large fans and dehumidifiers. They checked on the drying everyday and had the baseboard back on, the carpet r einstalled and cleaned and everything back to as good as new in less than a week.
    I was VERY impressed with everyone from the woman who helped me on the phone to Provider name locked. who was very professional and at my house each day to make sure everything was being done perfectly. I have never had a pipe break before so I never needed to call anyone for something like this. I'm so glad I found Provider name locked. 's. I would definitely use them again, if I ever have another water disaster,I will instantly call Provider name locked. Restoration as well as refer to friends and family.  
    Making a bad situation a great experience.
    Provider name locked.
    - Laura K.
  • This company needs to do a better job of estimating the total cost of a job up front. I recommend that they take the time to sit down with their customers to make sure they know the total cost of their services. I was really surprised when the cost of the service jumped from the estimated $1200 to almost $2200 with no change in the actual service provided, except for replacing the pad and re-laying the existing carpet, which was performed by another company, and cleaning the carpet after the job was completed. I am not sure what the other company's invoice was except for what appeared on the final, changed invoice sent to me by Provider name locked. .
    Then, to top it off, I realized later that they had damaged the hardware on the bedroom door when they removed the bed to tear up the carpet in that room. I contacted them, sent them photos of the damage, and I have not heard back from them since I sent the photos. 
     

    - Marjorie K.
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Water And Fire Damage Services in Minneapolis

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