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Storage Unit reviews in Minneapolis
Real People ~ Real Reviews ~ Real Results
Everything started out well, although I will say that their responsiveness was poor. I always needed to email/call my rep more than once to get a response.
The drop-off went as planned, as well as the pickup after the Provider name locked. were loaded.
The drop-off at my new location went as planned, two Provider name locked. dropped off on a Thursday on a Minneapolis street. When I set up the service, I emphasized that I needed the Provider name locked. picked up Friday afternoon, since I didn't think it was neighborly to leave them sitting there all weekend.
I was contacted by the rep on Thursday afternoon, and was asked to accept one box pickup on Friday afternoon and another Monday morning. I was willing to meet them halfway, but emphasized that the other box must be picked up on Friday afternoon.
I called around 2:30 on Friday to ask when they would pick up the first box, and was told within the next couple of hours. Then the rep left a message around 5:30 stating that they were having driver problems and that both Provider name locked. would be picked up on Monday, and that he was leaving for the weekend.
After initially promising my new neighbors that both Provider name locked. would be gone by Friday afternoon, now I have to deal with the Provider name locked. for the entire weekend.
My new next door neighbor was having a high school graduation party on Saturday, and was justifiably angry that there would be a box still parked in front of her house. She ended up calling Provider name locked. herself--I don't know what she told them, but I received an apologetic phone call Saturday morning saying that they'd pick the Provider name locked. up right away.
The driver showed up and started loading the trailer, but it was just as the party was starting, so I asked him to take that box and come back Monday for the other so as to cause minimal disruption. He worked quickly and got the box out of there.
I want to make a point of saying that the drivers were courteous and professional. All the issues were caused by the scheduling management by the company. The company should have offered to come and pick them up on Saturday when they discovered they couldn't do the pickups on Friday. It's one thing when the Provider name locked. are in a driveway, but when you are blocking parking on a city street, it's critical to get them moved out as soon as possible.
It sure would have been nice if the rep had contacted me and apologized for the inconvenience, but I guess he's too busy.
The Provider name locked. themselves are sturdy, waterproof, and easy to load. They are very gentle with the pickup and drop-off of filled containers--I did not experience any damage due to the pickup or delivery.
I would recommend this moving solution only if you don't have really strict requirements as far as timing as concerned, and you don't need excellent responsiveness.
- Andrew B.
Everything went wonderfully. They were very responsive to our initial request and provided a competitive price. We set up delivery, got the rental agreement signed online (very convenient by the way) and paid. They even called a day before the scheduled delivery and offered to deliver it a day early (at no extra cost) because they had some extra time.
We were moving to a new house and calling to get the container moved was very easy and done within a reasonable amount of time. And pickup of the empty container was just as easy as everything else.
The part that moved me to write the review, however, was surrounding an errant charge on my credit card. As soon as I noticed it, I double checked the 'fine print' on our agreement and it still looked to be incorrect. So, I called Provider name locked. and left a voicemail about my concern and he called back within 5 minutes. He took a quick second to look up our charges and discovered that it was indeed an incorrect charge and refunded it on the spot. No hassle, no argument.
When you're dealing with a vendor for the first time and there's a billing issue, you really just have no clue how it is going to turn out. But I will say that Provider name locked. was extremely gracious, helpful and professional. I will use Provider name locked. again and will recommend them to anyone else needing portable storage!
- Jason W.
We hired Provider name locked. & Storage to store & move our household belongings to Minneapolis. After verifying that everything was accounted for, I paid their crew lead the remainder of their fee. He signed the invoice, verifying that payment had been paid & received in full. Several days later the funds were deducted from my bank account.
The General Manager of Provider name locked. called me a few months later requesting that I submit another payment, stating that my initial payment couldn’t be found. I explained that I had submitted my payment and the funds had been deducted from my account.
He called again in November requesting payment, stating that my account was past due. I explained again that I gave my payment to their crew lead and that the funds had been deducted from my account.
I’ve received letters from Provider name locked. , demanding payment and threatening legal action if I didn’t comply. A few months later I received collection papers from a debt collection agency working for Provider name locked. . They then began calling me with demands of payment, and I explained the circumstances. They demanded to see documentation to verify that I had paid, so I sent them copies of the signed invoice and the processed check. They stopped calling & sending threats, and refused to return my calls for resolution.
In March I received another call, this time from one of the owners Provider name locked. , with accusations of theft & fraud, demanding access to my bank account and threatening legal action if I refuse. I refused. 2 months later I received a letter from Provider name locked. , another owner of Provider name locked. , with accusations of fraud, and demanding payment to avoid police involvement, attorney action, and additional collection fees.
All of my financial obligations to Provider name locked. have been met, and have been verified by a Provider name locked. employee, an independent collection agency (Baker, Provider name locked. & Baker) hired by Provider name locked. & Storage, and US Bank records. But, they continue to harass me & my family for payment they’ve already received.
Do NOT hire these bullys. You’ll be sorry if you do.
- Jess C.