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Recent Pool And Spa Cleaning Reviews in Minneapolis

  • A
    10 years ago I had a new pool installed by Kalifornia Pools. 10 years later, I can say I have an awesome pool. No major issues. The owner Nick is always available by phone or email to answer questions. And will always send out a tech for service or emergency. I purchased a great produce. I highly recommend this pool company.
    - Chris S.
  • A
    You can count on the staff here to give you their time and help in solving your pool chemical balancing issues. We appreciate their help and are loyal customers.
    - Clara H N.
  • A
    Spa Squad
    Jim, Communication and scheduling were excellent. Quickly diagnosed, solved problem, and provided great recommendations. Highly recommended, and will definitely use again if there are any future needs.
    - Justin V.
  • A
    Custom Pools Inc
    Jenny and her staff are great about advising me about how to care for my pool. They have taught me to measure my own chemical balances and they sell me the chemicals to balance it. It's worked out great!
    - DAVID A.
  • A
    L & R Suburban Landscaping Inc
    Work went extremely well.  We were most impressed with Ron's sense of design of the overall project and our project manager (Dawn) kept us informed and involved throughout the project.  Although we thought we knew what we wanted they both did a great job with excellent suggestions and led us to a design that we are very happy with.  The whole crew was really easy to work with, professional, listened well, and they all have the highest level of expertise.  I would highly recommend them.
    - Jim V.
  • D
    Premier Pool & Spa
    I have used Premier Pool and Spa since 2017 and have seen a definite decline of their services. The last service used was closing of my pool the summer of 2019. They closed my pool with a couple newer guys that closed it the year before. The one guy was learning from the other. When labor people take care of your things they don't do it the way you would. They do it the fastest way possible which can ruin equipment. They took my mesh cover off and closed pool. In the process when they were folding my wet pool cover I had to remind them to spray something on it to keep it from molding. It was like they were not even planning on doing that just putting it away wet. They also said there were a couple of brass anchors broke and they would fix them. They open my pool last year so they must have broke them off last year. I said yes fixed them not thinking I would get charged. Every year the price continues to go up and they charge for each thing they do. These things they do need to be done to close a pool such as lower the water to close the pool. In the past I have not been charge for lowering the pool. The bill I received was $496.06 for closing my pool lowering water level and fixing 2 brass anchors. They then sent an email and told me they automatically took it off the credit card they have on file without asking me. Then I received a second email that they were charging my credit card a second time in the same day as the email came from a second person at the office. Since 2017 I have always called to pay my bill. Since my bill was not right I needed to talk to them. In the process of calling I wanted to talk with the Owner but they would not let me. They finally let me finally talk to a manager. That day I called the manager I called to pay the bill but ended up not paying as the guy at the front desk was not very nice when I called to pay him. Long story short instead of the manager taking care of this the company sent it to collections to get the money. I ended up paying $380.11 after several calls which was a lot closer but still not the exact amount I was quoted when initially called. They were probable in the process of increasing their pricing but you do have to let a client know from 1 year to the next. I will not be using their service for my pool in the future. Good luck to others that used them. By the way I have an extremely high credit rating so sending this to collections was not the right thing to do.
    - L W.
  • F
    Performance Pool & Spa
    they came out on 6/5/2020 had a problem with spa breaker tripping he unplugged pump 1 & spa works, so pump one is bad he took pictures of all the numbers on the bad pump total time here was 8 minutes i told him please please get back to me with a price. never heard from again till today 6/22/2020 my c.c. got wacked for $149.00 usd never again
    - rich d.
  • F
    We contracted with Dolphin Pool and Spa folks to replace a liner on a pool of a new house we purchased. The install was shoddy. They left rocks, debris and a lot of wrinkles throughout the pool. The worst area being the steps to the pool with horrible wrinkles and the liner pulling away for the pool wall. They had to come out multiple times but only after having a difficult conversation or text exchange. They also ripped our pool cover while removing it to perform replacing the liner. We ended up having to map each and every area there was debris under the liner prove to the company there was indeed debris under the liner. Over 30 items of debris. We also discovered during the pool floor inspection that they had not repaired issues with the pool concrete which was part of their proposal and cost. The next larger issue was regarding the warranty of the liner and the liner itself. I asked the company repeatedly for warranty documentation and was given a link to only the terms of the warranty coverage and a statement that their company covers the warranty and registers the liner for us. Called the company that made the liner and they have no record for 'our' liner, the company registering a liner or us. So, I then asked for the serial number for our liner. And here's where everything started to fit into place as to why the company did not want to provide us with the serial number or actual warranty information.... You see we selected this contractor because of a promotional upgrade on the liner. It was an upgrade from a 20mil liner to 28mil. We even informed and confirmed with the contractor that the liner we selected through him qualified for the promotion upgrade and because of that, we approved their proposal. We wouldn't have ever selected them without this promotional upgrade. I had the contractor confirm that they had installed 28mil pool liner, the contractor confirmed that they had installed a 28mil pool liner, so I then called the manufacturer with the serial number to confirm warranty and liner specs. It turned out the contractor didn't install a 28mil pool liner, they installed a 20mil liner. Reached out again to the contractor, the response was not good. Definitely one of the worst contractor experiences I have ever had. I would suggest looking elsewhere for your pool and spa needs.
    - John B.
  • F
    CAUTION... Beware Do NOT use extremely rude & very unprofessional. Atlantis sucks. Do not use this Company unless you want your equipment broken & they will not do anything to fix it.
    - Mindy F.
  • F
    Never again! This company has to be the worst out there for a pool cleaning service. You pay a huge fee to have your pool opened for the summer. Yet, I return home and the pool is full of debris and leaves, how is that?! They said they did their job and yet I can’t use my pool! Stay away, they are horrendous!
    - Lee A.
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Pool And Spa Cleaners in Minneapolis

Companies below are listed in alphabetical order.

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