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Oriental Rug Cleaning reviews in Minneapolis
Real People ~ Real Reviews ~ Real Results
I contacted Provider name locked. , to see if they would pick up and return the rug to me. They picked up the rug promptly. They asked if I wanted them to fix a fraying Provider name locked. and when I heard the price, I said I could do it myself. There was some communication problem and they sewed it anyway. Despite being charged for it, I was okay with it because I might not have gotten to it anyway. They returned the rug in about a week's time, looking very clean and in good condition. I will be hiring them again.
- alice L.
Overall, I cannot deny that my very antique (and therefore priceless) Oriental rug looks fantastic! There is no question that Provider name locked. 's did a superior job in cleaning it. With that said, I have a few feedback items for them. They picked it up from my apartment in Provider name locked. and delivered it to my new home in the last week of August. I had to call them consistently for status reports and each time I did so, they could not find my rug. This caused me a lot of anxiety. They would take my number and Provider name locked. for my rug and call me back. I never could understand their filing system and I think they may wish to rethink whatever system they currently have setup. I also think periodic status calls/updates to the customer would go very far in providing a little more confidence in their service. I realize they have been a neighborhood establishment for quite some time (my mother used them for years before she got tired of them always "losing" her rug), but they do need to keep up with the times. Apparently my rug had moth larvae (disgusting) and needed to be fumigated. Fumigation can take 2 to 4 weeks (I got a different answer every time I called). I am grateful to Provider name locked. 's for catching this and saving my rug. So my only two complaints are these: lack of customer communication and an antiquated filing system (my perspective). The quality of their work is superior and you will not be disappointed if you choose them. They know Oriental rugs - it's what they do and they do it well. So I can confidently recommend their services if you have a precious, expensive rug you need treated with expertise, but be prepared for a long wait and radio silence. If you are expecting this, then you won't be surprised and it will make the end result that much better. I will use them again because they do great work - I know how they operate now and I can relax about it.
- Andrea J.
It went great. This is at least the fifth time I have use Provider name locked. 's. The cleaning was scheduled quickly for me because I was having company in a week. The pickup and return were on time. The rugs were carefully cleaned. They are always very careful to measure the rugs before cleaning them.
I once needed to have a decorator look at a rug that I had sent for cleaning and Provider name locked. 's was extremely helpful, making it possible for the decorator and I to see the rug together while the rug was drying.
- Jane W.