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AReviews16 years on Angie's ListCompany names available to Angie's List MembersThis company offers services like mailing service
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I received several lower estimates from moving companies, but no one else was willing to build custom wooden crates, and I felt it essential to have this delicate, fragile equipment safely transported in crates, not just padded blankets. So I paid Provider name locked. three times as much as a furniture moving company to build the crates, package the equipment, and transport everything. I saw the constructed crates in his warehouse, and thought they looked solidly built. A week later, the person in Arizona who purchased my equipment informed me that only one crate had been delivered. I contacted Provider name locked. , who gave me the names of the companies with whom he had sub-contracted--Provider name locked. Trucking out of Baltimore, and Dependable Highway Express in California and Arizona. I contacted them, and after they investigated, they discovered what they thought might be the contents of one of the crates, unloaded and sitting on the warehouse floor in California, no tags, no labels, no crate. They sent me photographs to ask me to identify the contents. When I positively identified them, they sent the contents to their final destination in the back of a truck, uncrated, unwrapped, unprotected. When I called Provider name locked. back, and told him what had happened, his reply was that it wasn't his responsibility, as he had crated the equipment, and since it had arrived to the final destination, he had fulfilled his obligation to me. I told him that the reason I had used him was specifically for the crating service, and that I could have had the equipment packed and moved uncrated by a furniture moving company for much less, and that he had not delivered the equipment in its crate. He said that wasn't his fault, it was the fault of the trucking companies. I told him that he had hired those companies and therefore it was his responsibility what they did to my equipment. I had not selected them or vetted, them, he had. I asked that he refund me the difference between what I paid him and what I could have paid a moving company, but he refused. The equipment did make it to it's final destination, but that was sheer luck, and I did not pay 1 Stop Pack N Ship to maybe, possibly, with dumb luck get my equipment to Arizona; I paid them to guarantee that it arrive in perfect condition, safely secure in a crate. I will be contacting small claims court about this. It does not surprise me that they are in noncompliance with their contract with Angie's List.
- Karen F.
They did mailings for us and they have a pay for lead program. Basically you only pay for the leads you receive. They did 39 leads and told us that they would charge us $80/lead, but ended up charging us $2800 for each of the three mailings. Provider name locked. , one of the salespeople/owners, told us that he told his partners that we verbally agreed that if it wasn?t successful, we would pay the full mailing. We agreed from the beginning that we would always pay for the leads that we got, but were told we wouldn't be charged for unsuccessful mailings. We had three mailings, and they charged us full-boat for all three of them, though they only gave us 39 leads out of all of the mailings. Wells Provider name locked. has also ruled in our favor that it was fraud, because of the misleading statements Provider name locked. has said regarding the contract. The first and second charge I disputed I won, but the third one they sent to Visa Arbitration?however, they only sent half of the contract to Visa to confuse them into thinking that there was only one credit card being used, even though my partner and I charged each of our cards 50/50, By sending half of the contract they Provider name locked. Visa Arbitration to believe that we already received our full refund. Both my partner?s attorney and my attorney have both submitted letters to this company, and Provider name locked. has ignored both of those letters, and so we are moving from consumer agencies to taking legal action to get this resolved as they still refuse to refund us. They still owe me $880 and my partner $1800 to be reimbursed.- Rebecca A.
I would recommend this family owned business to anyone needing to ship, copy, fax...you name it. They are friendly and go out of their way to help you...plus I learned they have been here in the Monkey Junction area for over 12 years so they must be doing something right.
- ANDREW L.