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Hardware Store reviews in Minneapolis

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  • I would rate this place with a half star if that were a choice. I have never been treated as badly by a store as I was treated yesterday. A bunch of grumpy old men (as they have been described by other reviewers) may be an understatement. Maybe they are merely grumpy on a good day, but on my first and last visit, they were downright abusive. I had to bring in a generator I purchased at Menards - it needed service. They agreed (in a prior phone call) to carry it from my car to their service area. However, they were not happy about this when I walked in and the gentlemen who put the brand new generator on his hand truck dropped it onto the parking lot. Then he got p***** - AT ME. It was all downhill from there. These three old men started yelling at me about bringing in this "piece of s***" equipement for them to service. I was shocked. I asked them why they were mad at me and they proceeded to yell at me for A) shopping at Menards (you get what you pay for), B) expecting them to look at it, and C) for following Menards explicit instructions that I bring the generator to them (Provider name locked. ) because they (Provider name locked. ) are a contracted dealer for Menards. This fact (that they are a contracted dealer for Menards) was vehemently denied by Provider name locked. ; it was just as vehemently supported by Menards General Manager (later in the day). They actually told me to tell Menards to "shove it up their a****." When I persisted in questioning why they were yelling at me as if I were the problem and not their business partner, Menards, they kicked me out of the store saying "we don't want you and we don't need Menards business.Get the h*** out of our store" The kicker was one of the men's wives came back into the service area and told me (very quietly) to stop talking because they would only yell at me Provider name locked. . I asked her if they were treating me like this because I am a woman and she said, yes. I asked her if this had happened before and she said, "all the time". Later, at Menards, when I was sharing my story, management confirmed this was not an isolated case. They said corporate had been informed. Whatever is going on between Provider name locked. and Menards should stay between them. I shouldn't be party to abuse by a bunch of old men who are (obviously) deeply unhappy with themselves and their little store. I walked in with a broken generator and a $600 budget to buy a snowblower. Instead, I had to beg them to put my heavy generator in my car, watched them rip my car upholstery while roughly shoving in the generator they had previously dropped and scratched in the parking lot, and left with shaking hands to purchase a snowblower from another company. Provider name locked. , with so much competition out there, why would you drive customers away? Well, so be it - I drive by your store every day on the way to work. I'm going to enjoy watching your business fail
    - Andrea J.
  • I met with Provider name locked. at the State Fair and liked the new Provider name locked. windows they had on display. I sent him an email a couple days later for a quote on the windows. He never responded.
    A month later a manager sends me an email asking how my experience was. I tell him what happened and he apologizes for the mix-up, but still doesn't run the quote. What kind of business is this? It feels like something fishy is going on with their sales process.
    We haven't had similar problems with other lumber yards in Minneapolis.
    - Matthew J.
  • Service was fantastic. We had a lot of errors on our blueprints and helped me work through them with design and architectural problems. They pointed out mistakes the other stores did not even bring up so that's what made me choose them; they have a lot of forethought to make sure everything is accurate. Plus they were competitive! They have Provider name locked. was my rep
    - . ..
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Hardware Stores in Minneapolis

Companies below are listed in alphabetical order.
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