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Drain Pipe Installation reviews in Minneapolis

  • F
    Adam gave me a bid; we scheduled the work for June 2017. After asking about dust mitigation due to severe respiratory issues, I was told the shelving, furniture and electronics would be covered in plastic and plastic hung over the work area. Paid for the permit. No dust mitigation was done; many items ruined. Paid half of project cost. Adam pulled permit only after I called for the inspection. Inspection failed because company sealed system before inspection. System failed the Spring 2018; water seeping into basement. Adam offered to apply a sealant that the sealant company said would not work. No response; no fix. Now have closed but unapproved permit on property.
    - Pamela W.
  • A
    This job went very well from start to finish. The crew was incredibly diligent and professional and left the work area very clean every evening. They exceeded my expectations in every phase and The results are amazing. They were a bit higher than another estimate that I received, but the bid was SO much more thorough than the other company that it is hard to accurately compare. Definitely seems like a company where you get what you pay for. I would absolutely use them again and highly recommend.
    - Sarah M.
  • F
    The person I talked to on the phone said that someone would call me within one business day. That didn't happen. I read previous F reviews that cited the same problem of non-responsiveness. The basic response to this by Diversified was that they were too busy to respond. If that's the case, I'd suggest Diversified take its listing off Angie's List.
    - Patrick D.
  • A
    In 1 word - tremendous!! I would hire Ron & his team again tomorrow morning. The attention to detail, the quality, the professionalism, the crew was best in class. Expect your property to be cleaned up at the end of every work day and expect no hassles. We couldn't be more pleased with our final product!!
    - Eric K.
  • A
    They showed up on time, explained what they would be doing, what they might find and what that would mean. They used professional equipment throughout, and It took two days, but the problem was resolved. They dug down to 7.5 feet (which was under the gas line!) and had to extend their initial excavation two times. Much dirt moved. The hole was filled in with the dirt taken out, but it was higher than the rest of the lawn, and will take about 12 months to settle back, as we've got clay in St. Anthony Village. I was expecting this.
    - Thomas S.
  • A
    We had a fantastic experience with these guys and I would highly recommend Tom and his crew. He was super responsive the whole time and proactively kept me updated on things, both by calling or texting before the work started as well as ringing the bell to keep me updated while the work was in progress. This is a smaller operation with a lot of experience so I felt confident that the job was being done properly without over paying. On the day the work started, Tom asked me to come outside to go through all the details before work started. We found one area where my assumptions were different than what his were in terms of how the downspouts were going to look and he not only came up with a solution right away but also drove around to three different hardware stores to find the right part. The work also ended up taking a little longer than he expected but he still honored his original quote. The crew was all very nice and polite and did a great job putting everything back together with fresh sod and cleaning up. Overall, we are very satisfied and would not hesitate to recommend them to a friend or use them again.
    - Kiara P.
  • D
    Let's start out with the positive, the call center reps are awesome, the e-mail notification (with bio and picture of plumber in route) is top notch. They show up in clearly marked van, professional dress, and the bio showed they have very experienced staff with 20+ years and many master plumbers. That is where the positive portion ends. I had a leaking water heater, the cost I knew for a new water heater would be around $800 or so and calculated another $500 or so install. The plumber showed up to do this slam dunk deal and started off his sales pitch as soon as walked in the room with water heater. He said thinks I need a new water softener and lucky for me he was having a special sale this week where I could get that included with my water heater. He said this without looking at my water softener, without testing my water, and without me saying there was a single problem with water softener. So I told him no thanks just the water heater. He then quoted me over 4 thousand dollars to install a residential water heater but (lucky for me) that was a package that included the water softener he had decided he wanted to sell me. He went on to say that if I couldn't afford the over 4 thousand dollars to install the residential water heater they do offer financing and almost ridiculed me when I said I didn't think over 4k was a fair price. I politely told him I'm not interested and told him I'd go with another company. Overall they are knowledgeable, experienced, and probably know their stuff. On the negative side they are expensive (think double everyone else) and sell you stuff you don't need. The sad irony is that when he left he agreed to waive my trip charge but to do that had me sign some paperwork saying I was 100% satisfied with their service. Which seems like employees gaming their own company to hide the customers they drive away. I will mention in their defense they are undergoing name change from Uptown to Hero and the water heater install price he said of over 4 grand he said would of included some change in plumbing so honestly it may of been fair but he was so interested in selling me stuff I didn't ask for I was just turned off to the company completely. Uptown or Hero or whatever the name is they are using, I'll politely pass and go with someone else. There are PLENTY of other reputable companies on Angie's list to pursue that are not trying to get their name/reviews removed like this one is (which is also very odd).
    - Keith C.
  • A
    Tom and his team were great to work with! Tom responded immediately to my price quote request, as well as all my questions, and helped me determine the best solution to divert my sum pump water. The crew was very friendly and had the entire job done in a day, which included regrading my yard and sodding. The backyard looks beautiful!
    - Jennifer M.
  • A
    In a word - fantastic. Debbie and her team were professional, responsive, creative, courteous, on time, and above all very collaborative. We are thrilled with the completed project and would use their services for our next project without hesitation.
    - Steve A.
  • A
    First, the camera person from Roto-Rooter showed me why mud and water were backing up into the basement . He returned a second time at no additional charge to make sure of the extent of the damage. Then, he arranged for the work to be done on my schedule. The three men who replaced the collapsed pipe (8 feet) and lined the rest came on time, worked efficiently, kept me informed of their progress, and got us back to working order quickly. They were very careful of the front yard plantings and worked in a snow storm and after night fell. They were the hardest working people I've ever hired.
    - Peggy L.
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Drain Pipe Contractors in Minneapolis

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