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Storage Unit reviews in Milwaukee
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The drop off of the trailer went well. We priced out different onsite storage options and Storage on Wheels seemed to offer the best price and we liked that it was a trailer because of where we wanted to Provider name locked. it into the back of our yard (other companies weren't going to be able to accommodate the location we wanted the storage unit and would have needed to take a giant truck onto our neighbors driveway).
The trailer was in excellent condition and it was very easy to access the items we stored in it. We were happy with the company for 8 mos.
The problems started when we needed to cancel the contract and have the trailer picked-up. We called the company and they directed us to an online form to complete to end the rental. After the form was faxed in we assumed that someone would contact us to schedule the pick up just as they had done for the drop off. Instead, a rude message was left on our answering machine saying that they were there (on our property in the middle of the afternoon) but couldn't pick up the trailer because we still had the lock on it. We live in the city and had left the lock on so that no one would take up residence in an empty trailer. Again, we thought that some one would call us to schedule the pick-up.
After the voice mail, we called to schedule the pick-up, but did not get a call back. We did get another rude voice mail that they STILL couldn't get the trailer because they couldn't access the hitch to push it out of the area where we (along with the delivery person) had stored the trailer. We weren't able to move the trailer ourselves because they put a boot on it when they dropped it off. If they had scheduled a pick-up, we would have been there to move the trailer so they could have just taken it.
They finally retrieved the trailer after a third attempt. We then were charged not only the pick-up fee but for another month's rent.
When we called to have the extra charge removed, the manager at the location argued and provided the worst customer service I have experienced in a while. Both my husband and I talked to the manager separately. The manager said that he would not return the extra month's rent because they had to come out to our house three times and the only way we'd get the money back was if we disputed the charge to our credit card company...which we did. If they had only called to schedule a pick-up.
If we or anyone we know need to have an onsite storage trailer/box, I would not recommend Storage on Wheels. The way we were treated at the end of our contract was horrible.
- Lara C.
The guys on each move were great! On time, professional, careful, respectful.......the list goes on. I have used them in the past (20 years ago), and their service has only gotten better. Given all that we had then do and the large volume of items, they were incredibly careful and I've only found a few broken items. No damage to either home. The last two moves were on days in the 90's. .Would I reccomend them again? ABSO:UTELY! No service is perfect, but I must testify that Provider name locked. is darn close! Thanks, guys!- Joseph C.
We rented storage at this facility. We arrived to open our unit and our lock was replaced. The staff wasn't sure why and said that "maybe" we were broken into, but if we were the staff was sure we had insurance. When we asked if there were security cameras that we could use to determine if we were broken into the staff said that the cameras were more of a deterrent and that the police wouldn't like them because the cameras would not provide the best pictures. When asked why we were not called regarding the break-in the staff had no answer. We are now working to move our things out of this facility as soon as possible. We should note that the staff was rude and not helpful.- SHELLY J.