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The appointment started off poorly - my appointment was for 10:30. I was very clear about this because I had requested 9:30, but they couldn't accommodate me so I had to do some juggling. The evening before my appointment I received a phone message from Dr. Provider name locked. ' office confirming my appointment for 9:30 the following morning - yes, 9:30, the time I had originally wanted but couldn't get. The call came in at 4:53 and the office closes at 5 pm, so when I called back I got the answering service. I left a message, but I never got a call-back the next morning, as I had requested.
So on very little notice I had to rearrange my schedule to get in there for 9:30. I mentioned this to the receptionist who acted as if it had been my mistake and not theirs. I have to admit this really ticked me off. If they needed to change the appointment time and had given me reasonable notice - the kind of notice they expect me to give them when the circumstances are reversed - I would have been happy to oblige them. As it was I did, in fact, oblige them by rushing like crazy to get in an hour earlier than I was scheduled. Acting as if I was the one who screwed up is just insulting.
The exam went well - as I mentioned in a previous review, the doctor and her staff are great in person. Dr. Provider name locked. ' neurological exams always make me feel much better, since I can clearly see for myself that I am functioning properly and have no overt signs of impairment. I'm sure that's not the point of these exams, but it is a nice side benefit all the same.
I have come to the conclusion that because Dr. Provider name locked. is a surgeon and might not perform a lot of ongoing patient care or follow-up that perhaps her practice is just not as patient-oriented as others. It's the only thing I can think of that would explain why they are so good when they are face-to-face with their patients but it all falls apart as soon as I leave the office.
I was really hoping this appointment would give me the opportunity to raise the "B" I gave them last time, but sadly, I am now giving them a "C."- Sue H.
I arrived at the office, was treated politely and Dr. Provider name locked. came out to get me. He asked only a few questions about how I was doing, did a very short check of my reflexes and the strength of my legs. I asked him to explain to me what my spine issues were, and he did so to a small extent. When it came time to talk about a treatment plan, Dr. Provider name locked. decided that because I was overweight that I was unworthy of being treated. Although I have had to walk with a cane, now two, and have extreme leg and body weakness, the only thing Dr. Provider name locked. was willing to do was refer me to physical therapy. He told me to go have a gastric bypass and if I can no longer walk, then call his office and he would re-assess the situation. This was neglect and I feel it was due to a personal discrimination towards anyone overweight. Unacceptable! I am now going for a second opinion and hopefully a treatment plan will follow so I don't end up in a wheelchair.
- Michaele W.
He did a great job. He was very friendly and had a great bedside manner. He is very knowledgeable. He listens to the patients and is very responsive.- Felicia H.