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In Home Elder Care reviews in Milwaukee
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They were very good until we had an issue with hospice. We had an excellent relationship with the aid-staff until we had a conflict on the type of care that we needed. They refused to give us services and that made it very hard. My mother ended up in a hospital who was associated with the VNA and they refused us service.- Marcella B.
The intake person was pleasant on the phone. The help arrived late and was on the phone many times. Her phone rang continuously...family members. In the chores I asked her to do, it needed lots of explaining to do dishes and do laundry, sweep and mop floor. Helper didn't have much common sense. The worst part was....she stole....it was really dumb what she stole.
I had 6 loads of laundry to do in the laundry room down the hall at the senior apartment residence where I live. I have a chronic illness and was not feeling well that day or I would have paid more attention. When she was done and her scheduled time was almost up, she brought the laundry back in the big rolling bin I have for it and said " The towels are on the bottom". I had a flash thought that it didn't seem like enought but, again, I was not feeling well. She told me there was a black 2 peice set still in the drier that she washed separately and that I would have to get when the drier stopped, otherwise everything was done. I went to laundry room a little later and got the set out of the drier and checked all the machines for left overs and cleaniness and that the room was left in good order. There was nothing left behind.
A few days later when I felt up to putting the clothes away, i noticed most of my big fluffy towels were not there or most of my nightgowns. I called the apartment management on the off Provider name locked. that someone thought some laundry was left behind and it was in lost and found. Maybe the helper wasn't in the laundry room the whole time or there was some other explanations. Nothing.
I called Provider name locked. and spoke with the owner. He intimated that I was confused and it was still in the laundry room or someone else had taken it. There was no customer service niceness about the conversation, He had the helper call me, who, of course, said all the laundry was in the bin she brought back. I called the agency again after talking with the helper. I was now convinced it was taken. There was absolutely no other explanation.
Again the owner was not apologetic, offered no discount or any compensation for the problem, continued to insinuate I was confused. And they continued to send me bills with nasty notes about not paying and being reported to the credit bureau.
I wrote an official letter to the agency, the national headquaters and the Better Business Bureau. Neither the agency or the national office responded nor did they respond to the Better Business Bureau.
I have worked in health care for 46 years and still active in the health care network. You better believe, I share my story.
- janet L.
When I called to inquire about services they were very friendly and responsive. I explained that my Dad has long-term care insurance and asked if they accepted insurance. She said yes.
They met with us at my Dad's home and went over his needs. She was very respectful and asked good questions of him. At this meeting I provided her with a copy of his long-term care insurance plan. The plan clearly states that the care has to be licensed by the State and she indicated that they had worked with many insurance companies and that it should not be a problem.
We arranged for the care to start the next week. They did an awesome job of getting a caregiver in right away. The caregiver, with a few exceptions, was timely and helpful to my dad.
They had originally Provider name locked. me to believe that they would file the paperwork with the insurance company but I ended up submitting all the paperwork required to the insurance company. A few weeks later I got notice from the insurance company that they still needed the license for the home health care agency. When I called the office, they told me that the State of Wisconsin does not license home health care agencies. So, I called the insurance company back and was told that Wisconsin does license them and that I should check the Medicare website. The Medicare website provided over 50 agencies that are licensed to provide services in my Dad's zip code. I explained to Provider name locked. that there are licensed providers and that unless we could get the insurance company to change their mind we would have to switch providers. The ofice staff said she would contact them and explain that they had already been providing services and that the care giver was a CNA supervised by an RN. Another week went passed (with them still providing services to my dad).
The insurance company finally called and said that they would not authorize services with Provider name locked. as they are not licensed. While this was all going on, my Dad started to become uncomfortable with the caregiver. I am not sure if his concerns were because of the caregiver's actions or because of his perceptions but he was still uncomfortable and did not want her to return. When I called to cancel the services, I explained that there were two reasons I was cancelling--one because the insurance company was not going to pay and the other because of my Dad's feelings on the caregiver. She did not really ask what the problem was with the caregiver--I had to ask her if she wanted to know what the problem was. Then, I was then told I needed to give 2 weeks notice. When I expressed concern, they agreed to allow me to give one week notice.
So, we ended up paying for two months of services out of pocket (which my dad doesn't really have) while all the while, I had made it clear what the insurance plan required in order to get paid. Again, the caregiver was not the main problem--I felt misled and even lied to about the insurance. To clarify, my understanding is that Provider name locked. ONLY provides companion services (general homemaker, errands, etc.) which does not REQUIRE a state license. The state does license home health care agencies that provide more medical support (feeding, medication, OT, PT, etc.) in addition to "companion services". This is the type of service we will need to find.- Mary S.