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Fireplace Repair reviews in Milwaukee

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  • Called "The Fireplace LTD" to have someone come over for a fireplace purchase and installation.  Provider name locked. , salesman, said I needed to come to store.
    OK, went to store. First, I was ignored, nobody else in the store. Then I approached Provider name locked. at the counter.  Provider name locked. was condescending and asked if I planned to vent the fireplace in the living room of the condo unit above me! Then he asked me to "draw a blueprint of our condo. After further rude comments from Provider name locked. I finally asked him if The Fireplace LTD was interested in our business?
    He replied, "not really"! I was really amazed to hear this and left.
    Honestly, I could not believe Provider name locked. was allowed to continue work at this establishment.  I wonder if his behavior was because I am a woman? Any company that encourages rude behavior towards women should not be frequented. Provider name locked. and The Fireplace LTD, as a company which hires people like Provider name locked. need to be exposed as anti woman and I hope their business dries up until they join the 21'st century.
    Bottom line; do dot do business with "The  Fireplace LTD"

    - Gregory F.
  • We hired Provider name locked. to modify our mantel, retile the hearth and front of fireplace and to purchase glass doors.   They did a great job.  Would definitely hire them again.
    - Peter K.
  • I initially contacted Provider name locked. regarding a free estimate for installing a gas insert via their website, and heard back from them I believe within 24 hours to set up an appointment. Rich, the owner, came out to provide the estimate and was extremely knowledgable, professional, and friendly. He followed up our appointment with a prompt estimate via email. As an additional note, he was running late for our appointment, but I had not only received a call well in advance from the Provider name locked. office letting me know this, but also from Rich as well. I really appreciated this!
    We had some additional questions after Rich's first visit, so we had asked if he could come back out to our home, and he was more than happy to do so. Again he was running a bit late, but that was totally fine since he gave me a call to let me know this. 
    It was very easy to set up the appointment for the installation. The three guys who came out to do the work were on time (I received a call about an hour before they arrived letting me know they were on their way), very professional, extremely friendly (they were so sweet with our 2.5 year old son), knowledgable, kept everything very clean, and did their work very efficiently. 
    The insert itself is absolutely beautiful! We can't wait to use it all winter long!
    Overall I couldn't be happier about the entire experience with Provider name locked. . To sum it up: EXCELLENT customer service. Awesome employees. Beautiful product. 
    - Timothy P.
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Fireplace Contractors in Milwaukee

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